Front Desk Receptionist & Counsellor

We are looking for a smart, energetic, and student-friendly Receptionist & Counsellor to join our front office and counselling team. You will be the first point of contact for walk-ins and inquiries, and will play a key role in guiding students and parents through our NEET, JEE, and Foundation programs.

Key Responsibilities

• Welcome and assist walk-in students, parents, and visitors in a friendly and professional manner.
• Handle all incoming calls, messages, and email queries related to admissions and course information.
• Provide detailed counselling about our NEET, JEE & Foundation programs, course structures, and teaching methodologies.
• Understand the academic background and needs of students and suggest suitable programs accordingly.
• Maintain and manage front desk operations, student inquiry logs, and appointment schedules.
• Follow up with leads, manage CRM entries, and ensure timely communication.
• Support the admission team in form filling, fee collection, and enrollment formalities.
• Coordinate with academic and operations teams to ensure smooth onboarding for students.

Qualifications & Skills

• Bachelor’s degree in any field.
• 0–3 years of experience in counselling, reception, or front office roles (EdTech/Coaching background preferred).
• Strong communication skills in English and Hindi (regional language proficiency is a plus).
• Basic computer knowledge (MS Office, Email, Google Sheets, CRM software).
• Pleasant personality, student-focused attitude, and the ability to multitask.
• Knowledge of NEET/JEE/Foundation exams and student concerns is a bonus.

Job Types: Full-time, Permanent, Fresher

Pay: From ₹10,000.00 per month

Benefits:

• Leave encashment
• Paid time off

Work Location: In person