Front Desk Executive

Job description

Job role: Front Desk Executive

Location: Candolim, Goa

Department: Hotel operations

Job experience: 3 years

Key responsibilities

• Understanding of the hospitality/hotel industry with extensive work experience
• Understanding of the company's vision, business expansion plans, operational standards, etc.
• Understanding the nuances of managing a hotel under a brand network and optimise its operations with a bird eye view
• Understanding hotel pre-launch phase, day to day operations, etc.
• Understanding of various functions including front desk, housekeeping, F&B, engineering, etc.
• Supervising various functions and human resources (blue/white collar)
• Managing operational quality with attention to detail on various parameters such as infrastructure, services, staff, operations, etc. to ensure high service quality
• Handling & resolving escalations and grievances
• Liaising with various departments such as local police, health/fire/safety departments, local vendors, etc. and ensuring a cordial relationship
• Coordinating with other departments within the company to help resolve issues

Qualifications

• Hospitality graduate/post-graduate or diploma in hospitality
• Min. 1-3 years of experience in a hotel, hostel, guest house, etc.
• Extensive operational knowledge of hotel operations
• Outstanding communication, interpersonal & time-management skills
• Flexible to relocate anywhere in southern India
• High attention to detail

Job Type: Full-time

Pay: ₹14,000.00 - ₹20,000.00 per month

Benefits:

• Food provided
• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Schedule:

• Day shift

Experience:

• front office : 1 year (Preferred)

Work Location: In person