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5.0 - 10.0 years
0 Lacs
karnataka
On-site
As a Senior Leader at Goldman Sachs, you will lead the Marcus Deposits Back Office team in Bengaluru and Hyderabad, overseeing day-to-day operations and collaborating with global stakeholders to ensure operational efficiency and positive customer experience. Your role will involve managing service levels, quality, and customer experience results, as well as designing and developing processes for new consumer products. You will work closely with various teams such as Fraud Strategy, Operations, Products, Technology, Compliance, and Legal to mitigate risks and enhance operational efficiency. Your responsibilities will include providing oversight to back-office teams, identifying improvement opportunities, developing dashboards, collaborating with partners to implement processes, ensuring compliance with regulatory requirements, and driving process improvements. You will also be responsible for leading high-performing operation teams, achieving business goals, and maintaining employee satisfaction through leadership, coaching, and professional development. Additionally, you will prioritize objectives, collaborate with stakeholders, and drive improvements in business processes. To succeed in this role, you must have a Bachelor's degree, strategic vision, leadership presence, impeccable judgment, excellent communication skills, executive-level presentation skills, and the ability to handle high-level client interactions. You should also have prior experience in banking or contact center operations, supervisory experience, and proficiency in Microsoft Office. Experience in a retail banking or insurance environment is preferred. Goldman Sachs is committed to diversity and inclusion, offering professional growth opportunities, training, benefits, and wellness programs to its employees. By joining Goldman Sachs, you will be part of a leading global investment banking and management firm that values your unique skills and experiences.,
Posted 5 days ago
10.0 - 14.0 years
0 Lacs
noida, uttar pradesh
On-site
As a Fraud Operations Vice President at Barclays, you will play a pivotal role in shaping the future of our Fraud Operations function. Your primary responsibility will be to provide leadership to the business unit and manage process performance in alignment with agreed US/UK Fraud SLAs/targets and all areas as per Barclaycard. It is imperative that you ensure the operation remains compliant with all Fraud related rules, risk, and control activities. Key aspects of your role include managing regulatory requirements, delivering business initiatives, and owning key strategic priorities such as co-location and implementing ops of the future through RPA/strategic automations. Effective stakeholder management, leadership, and decision-making will be essential to support business strategy and risk management. To excel in this role, you should possess hands-on experience at a senior managerial level, working with teams across multiple processes and sites. A strong track record of stability in previous jobs, as well as a graduate or post-graduate degree in any discipline, is required. You should demonstrate a strong industry understanding, familiarity with business processes, and operating procedures. Additionally, experience in process design/redesign and tools such as LEAN and six sigma will be beneficial. Knowledge of US/UK Fraud dynamics and a background in large Fraud Operations for an international bank are preferred. Some highly valued skills for this role include strong leadership capabilities, strategic planning exposure, and experience working in large, complex organizations across different cultures. You should have in-depth understanding and extensive hands-on experience in managing operations. Your performance may be evaluated based on critical skills such as risk and controls, change and transformation, business acumen, strategic thinking, digital and technology, and job-specific technical skills. The location of this role is in Noida, IN. As a Fraud Operations Vice President, your purpose will be to lead and develop a highly engaged team to deliver consistently excellent customer outcomes. You will be responsible for creating an omni channel experience, identifying and meeting customer needs, and driving business performance through available tools and enablers. Your key accountabilities will include ensuring excellent customer service, maintaining performance management standards, running the business effectively, conducting market research, fostering a resolution culture, and building deeper customer relationships. You will also be responsible for operational performance and creating a culture that supports colleagues in caring about Customers, Colleagues, and Outcomes. As a Vice President, you are expected to contribute to setting strategy, drive change, manage resources and policies, deliver continuous improvements, and manage risks effectively. If you have leadership responsibilities, you are expected to demonstrate leadership behaviours that create an environment for colleagues to thrive. For individual contributors, you will be a subject matter expert guiding technical direction and leading collaborative assignments. Additionally, you will advise key stakeholders, manage and mitigate risks, demonstrate leadership in managing risk and strengthening controls, and collaborate with other areas of work to achieve business goals. Seeking out, building, and maintaining trusting relationships with internal and external stakeholders will be crucial for accomplishing key business objectives. All colleagues at Barclays are expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, as well as embody the Barclays Mindset of Empower, Challenge, and Drive in their behavior.,
Posted 5 days ago
4.0 - 9.0 years
13 - 23 Lacs
Bengaluru, Delhi / NCR
Work from Office
The Senior Statistical Data Analyst is responsible for designing unique analytic approaches to detect, assess, and recommend the optimal customer treatment to reduce frictions and enhance experience while properly managing fraud risk with data driven and statistical methods. You will analyze large amounts of account and transaction data to build customer level insights to derive the recommendations and methods to reduce friction and enhance experience on fund availability, transaction/fund hold time and more, and models while managing the customer experience. This role requires critical thinking and analytical savviness to work in a fast-paced environment but can be a rewarding opportunity to help bring a great banking experience and empower the customers to achieve their financial goals. Responsibilities: Analyze large amounts of data/transactions to derive business insights and create innovative solutions/models/strategies. Aggregate and analyze internal and external risk datasets to understand performance of fraud risk at customer level. Analyze customer's banking/transaction behaviors, and be able to build predictive models (simple ones like logistic regression, linear regression) to predict churns or negative outcomes or running correlation analysis to understand the correlation. Develop personalized segmentations and micro-segmentation to identify customers based on their fraud risk, banking behaviorals, and value. Conduct analysis for data driven recommendations with reporting dashboard to optimize customer treatment regarding friction reduction and fund availability across the entire banking journey. Skillset: Analytics professional preferably with experience in Fraud analytics . Strong knowledge and working experience in SQL and Python is a must. Experience analyzing data with statistical approaches with python (e.g. in Jupyter notebook): for example, clustering analysis, decision trees, linear regression, logistic regression, correlation analysis Knowledge of Tableau and BI tools Hands-on use of AWS (e.g. S3, EC2, EMR, Athena, SageMaker and more) is a plus Strong communication and interpersonal skills Strong knowledge of financial products , including debit cards, credit cards, lending products, and deposit accounts is a plus. Experience working at a FinTech or start-up is a plus.
Posted 2 weeks ago
0.0 years
0 Lacs
Gurgaon, Haryana, India
On-site
Are you passionate about fighting fraud and making a real impact in the financial services industry We have multiple open positions in our Fraud Strategy Team, where you'll play a critical role in protecting customers and business across a wide range of banking products and fraud types like: 1. Credit Cards & Debit Cards: Acquisition and Transaction Fraud 2. Account & Device Takeover: ATO/DTO detection and prevention 3. Claim Abuse & Credit Abuse, Scams & Money Mules What You'll Do 1.Develop and optimize fraud detection strategies using data-driven insights and advanced tools. 2. Work on cutting-edge challenges like Account Takeover, Scams, and Claims Abuse. 3. Collaborate with cross-functional teams to design impactful solutions for fraud prevention while enhancing the customer experience. 4. Use predictive modeling, data visualization, and machine learning techniques to identify and mitigate fraud trends. Who Should Apply 1. We're looking for individuals with expertise in fraud strategy, data analytics, and risk management, as well as a strong desire to solve complex problems in a fast-paced environment. 2. Strong SAS, SQL with working knowledge of Python 3. Familiarity with concepts of Segmentation and Decision Trees
Posted 1 month ago
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