Financial Services Account Associate Senior-3

The Financial Services Account Associate Senior-Call back s3 position at FIS is a full-time role that requires an experienced individual with a Bachelor of Commerce/Business education background. In this role, you will be a part of the Transfer Agency division, responsible for Transaction Operations, Processing, and associated functions of mutual funds for various clients. Your primary responsibilities will include providing excellent customer service via telephonic interactions with high-value customers of financial institutions. This will involve addressing inquiries, performing account maintenance, resolving outstanding issues, and complying with customer requests. You will work closely with internal and external clients and various departments to ensure customer satisfaction and meet service expectations. To excel in this role, you must possess excellent communication and interpersonal skills. Additionally, having a global mindset and previous experience in international call center environments would be advantageous. You should be willing to work night shifts, possess a detail-oriented approach, and have a high regard for deadlines and deliverables. As a valued member of the team, you will collaborate effectively with global teams, take ownership of your work, and ensure tasks are completed accurately and in a timely manner. You will have the opportunity to participate in client loyalty processes, engage with clients to understand their needs, and promote relevant financial products and services. At FIS, we offer a supportive work environment with benefits such as medical, dental, and vision coverage. You will have access to professional development opportunities and tools to advance your career. Join us at FIS and be part of a collaborative and respectful work culture where your contributions are valued. Please note that FIS is committed to safeguarding the privacy and security of personal information. Our recruitment model primarily involves direct sourcing, and we do not accept resumes from recruitment agencies that are not on our preferred supplier list. If you are a team player with a customer-centric approach and a passion for delivering exceptional service, we encourage you to apply for the Financial Services Account Associate Senior-Call back s3 position at FIS.,