Financial Services Account Associate II Operations

Key Responsibilities:

• Provide operational and administrative support for a variety of financial products and services, including account maintenance, transaction processing, and reconciliation.
• Assist with the setup, modification, and closure of client accounts in accordance with established procedures and compliance standards.
• Respond to internal and external customer inquiries with professionalism, accuracy, and efficiency.
• Work closely with account managers, clients, and other departments to ensure timely resolution of operational issues.
• Monitor and process exception items, account discrepancies, and error corrections.
• Support documentation, verification, and validation of transaction records for audit readiness.
• Assist with the preparation of operational reports, metrics, and status updates for internal tracking and management reporting.
• Participate in process improvement initiatives and identify areas for operational efficiency.
• Ensure adherence to all operational risk management policies and procedures.
• Stay updated on financial regulations and changes impacting operational processes.

Qualifications:

• Bachelor's degree in Finance, Business Administration, or related field (or equivalent work experience).
• 24 years of experience in

  financial operations, banking services, or client account servicing

  .
• Strong understanding of financial services processes, account administration, and transaction workflows.
• Knowledge of compliance requirements, especially in regulated financial environments.
• Excellent organizational and problem-solving skills.
• Proficient in Microsoft Office (Excel, Word, Outlook); experience with financial systems and CRM platforms is a plus.
• Strong verbal and written communication skills.
• Ability to work effectively under pressure and manage multiple priorities.

Competencies:

• High attention to detail and accuracy
• Strong time management and prioritization skills
• Customer-first mindset and proactive approach to problem-solving
• Ability to work collaboratively within a team and across departments
• Analytical thinker with a continuous improvement mindset

Preferred Experience:

• Prior experience in

  brokerage, wealth management, or investment services

  operations.
• Familiarity with industry platforms (e.g., FIS, SEI, Broadridge, or similar systems).
• Exposure to regulatory requirements such as

  FINRA, SEC, or FCA

  guidelines.