Field Service Engineer

1 - General Business

Key missions of the position:

Planning and Implementation of all the retrofits/maintenance & overhauling of products at Customer site

Secure product performances by monitoring and implementing the containment actions, troubleshooting etc .

Having regular meeting with customer for the product performance and getting it sign-off on periodic basis as per the contractual requirements

Improve Customer response time

Cost Effectiveness by improving efficiency during warranty intervention, preventive and corrective maintenance, overhauling.

Main responsibilities:

Deliver warranty services from delivery of the product to the end of warranty period

Support during the commissioning of the Product/System on train and Locomotive

Execute all Field scheduled operations (retrofit, overhaul, maintenance etc.) in order to meet FT objectives and Customer requirements

Provide support to Engineering & Quality team for effective problem solving

Ensure availability and use of special tools for Warranty & Customer support

Ensure availability of Spares for 0km and Warranty service and efficiently manage site inventory required for maintenance and overhaul

Ensure feedback of field experience at all stages to improve reliability of the products

Challenge Customers claim and establish authenticity of customer warranty claim

Responsible of EHS (Environment, Health and Safety) organization & deployment

Participate actively in QRQC (Quick Response Quality Control) process & Failure Reporting Analysis & Corrective Action System (FRACAS)

Periodic reporting of the open points of Customer and follow ups till the action is closed.