Field Service Engineer

Installation Supervision, Testing & Commissioning

• Perform testing and commissioning of Qualitrol equipment and systems at customer sites.
• Install, configure, and integrate hardware and software components.
• Ensure all systems meet performance, quality, and safety standards.
• Conduct site acceptance tests (SAT) and factory acceptance tests (FAT).

2. Troubleshooting & Maintenance

• Diagnose and repair electrical, or software issues.
• Provide on-site and remote troubleshooting support to resolve faults.
• Perform preventive maintenance to ensure long-term system reliability.
• Identify root causes of failures and implement corrective actions.

3. Customer Support & Training

• Train end-users on the correct operation and maintenance of equipment.
• Provide technical support to customers, ensuring minimal downtime.
• Maintain strong client relationships and serve as a trusted advisor.
• Report all issues promptly.

4. Compliance & Safety

• Follow local safety regulations, industry standards, and company policies.
• Ensure compliance with customer regulations.
• Conduct risk assessments and adhere to proper safety procedures.

5. Documentation & Reporting

• Prepare detailed service reports, logs, Salesforce updates, and technical documentation.
• Record test results, troubleshooting steps, and resolution processes.
• Provide feedback to Applications or Engineering teams for continuous improvement.

6. Continuous Learning & Improvement

• Stay updated on new technologies, tools, and industry trends.
• Attend training and certification programs as required by the company.
• Assist in implementing system upgrades and performance optimizations.

Job Requirements:

• Degree in Engineering (Electrical and Electronics)
• 2-5 years of field service experience in a similar industry.
• Expertise in Protection Relay, GIS (Gas Insulated Switchgear), Transformer Testing, and Commissioning.
• Strong knowledge of diagnostic tools, drawing schematics, and technical manuals.
• Strong communication skills to manage customer relationships smoothly.
• Willingness to travel across the Middle East and Africa, with occasional international assignments.
• To participate in the client project, submitting a medical report is a compulsory requirement, so it must be submitted before the offer is issued.
• Valid driving license required to apply for an internal license for remote site visits.
• Ability to work independently.
• Strong communication skills to manage customer relationships smoothly.