Fashion Consultant

Sales and customer service: o Greet our customers and approach them by offering help and suggestions. o Serve our customers in a polite way in all areas; find sizes and the right style. o Be always interested, attentive and honest towards our customers. o Offer extra sales to increase the basket size and the turnover. o Present yourself in the best possible way by wearing Bestseller clothes and having a smile on your face at all times. o Keep updated on trends, fashion and products as well as in-store assortment, stock situation and top/bottom sellers. o Give feedback to your Brand Manager about customer needs, wishes and desired styles. o Handle complaints and returns friendly, helpfully and professionally. o Keep updated on complaint and exchange rules and customer rights.  Cash point: o Count the money when you take the cash box and ensure enough coins, collect money from the customers and cash up at the end of the day. o Take the responsibility for your cash balance. o Execute cleanliness at the cash point and filling-up of bags, gimmicks etc.  Merchandising and shop appearance: o Fill-up the sales floor (tables, racks, shelves) by taking care of balance of sizes and products/styles. o Follow the merchandising guidelines and keep updated on it at all times. o Give feedback on customer flow and high/low frequented furniture and the products that are sold there. o Ensure that your shop always looks the best by taking care of cleanliness in all areas, atmosphere and replenishment. o Feel jointly responsible for turning on the music and TV-screens.  Personality and attitude: o Represent Bestseller and its 10 Basic Principles at all times. o Keep updated on Bestseller’s history, set-up, Code of Conduct etc. o Support events and campaigns as well as daily routines with purpose and enthusiasm. o Be open-minded towards challenges, working hours and extra tasks. o Be interested in our figures and results and contribute to reach our targets.  Shop operations and any other business: o Attend actively on staff meetings and trainings. o Walk attentively through the shop and take action at all times, i.e. when you see garments/waste on the floor, messy/empty tables or racks and customers that need help. o Treat all fixtures and fittings with care and keep all shop areas clean and in order. o Attend the stock takes by following the local instructions. o Have an insight in our daily results in turnover, basket size, hit rate, gross margin etc. o Be informed about the yearly marketing plan and current events and campaigns. o Execute security and safety procedures. 2 Success criteria:  Your work creates a positive development in terms of shop results.  You represent Bestseller’s 10 principles and philosophy at all times.  Your colleagues feel closeness and support and understand the value of your function.  You develop new initiatives to improve BSR and your opportunities within the company.  You work at all times towards BSR’s targets, including: o creating the preferred place to shop and the most attractive place to work o positive progress of the shops (10% bottom line result) o products, atmosphere and merchandising o We serve our customers! o Us – together – nearness. Our people are number 1 Your success will be discussed each 12 month. The yearly evaluation is based on the assessment tool and will be used to discuss responsibility and salary