Executive - Service support

• Daily Calling: Contact customers who missed their vehicle service as per the service due list or follow-up schedule.
• Reason Identification: Politely enquire and record the reasons for not attending the scheduled service (e.g., time constraints, service dissatisfaction, alternate garage used, etc.).
• Issue Resolution: Provide appropriate solutions based on customer concerns (ex: rescheduling support, pick-up/drop service, complaint escalation).
• Service Booking: Assist customers in rebooking/rescheduling their service appointments.
• Database Update: Maintain accurate records of all customer interactions, responses, and follow-up actions in CRM or tracking tools.
• Coordination: Coordinate with the service advisor or workshop team in case of specific customer complaints or special requests.
• Customer Feedback: Collect basic feedback to help the service team improve operations and reduce service dropouts.
• Daily Reporting: Share a summary of calls made, feedback received, and service appointments rescheduled with the reporting manager.

Contact HR - 7034282825
Freshers can also apply
Education - Diploma/B tech in Automobile

Job Types: Full-time, Permanent

Pay: ₹16,000.00 - ₹18,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person