Service Delivery Manager -EUS(End User Support) Placenet Consultants

15.0 - 20.0 years

27 - 30 Lacs

Gurugram

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Role & responsibilities 15 Yrs.+ of exp. Gurgaon location Expert on overall Delivery and Governance Exp in managing end-user support (Digital workspace) Identify and recommend a Service Desk solution that best meets the client's business needs and expense/service level expectations Perform operational planning for Service Desk capacity and performance purposes. Report on Help Desk statistics and trends as specified in the Standards and Procedures Manual (e.g., Service Request volumes and trends by types of EndUsers) Assess the current ticketing and support processes to identify areas where automation can be most effective and get implemented. Determine the types of tasks that can be automated Manages the entire lifecycle of incidents, service requests, and problems, from initial logging to resolution. Resolving service desk problems and improving service methods to increase the service desk's productivity and customer service. Identification of improvement areas and their implementation Preferred candidate profile Shouldhave 8 years of relevant experience in EUS Max. Number of reporting ( direct / indirect) handled should be 100++ The number of assets managed should be 30000 + Should have experience with the Service Now tool The number of user handles in operations should be a minimum of 20000 ITIL certification Should have 8+ years of experience in SLA Management Knowledge and experience of creating SIPs, SOPs, and RCA reports is mandatory Should handle Indian customers for EUS

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Project Manager-EUS(End User Support) Placenet Consultants

10.0 - 15.0 years

19 - 20 Lacs

Gurugram

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Role & responsibilities 1. Experience in handling the EUS engineers 2. Excellent client relationship 3. People management 4. Enhancement of team skills 5. Should have experience in EUS 6. Should have experience in supporting multiple locations 7. Experience in assets/logistics 8. Reports Preferred candidate profile Should have 5yrs of Relevant experience in EUS Number of reporting ( direct / in direct) handled should be 50+ Number of asset managed should be 2000 + Should have experience in Service Now tool Number of users handles in operations should be minimum 5000 ITIL certification Should have 4+yrs of experience in SLA Management Knowledge and experience of creating SIPs, SOPs, and RCA reports. Should handled Indian Customer for EUS

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Consultant Gastroenterologist Daksh Manpower And Management Services

1.0 - 2.0 years

8 - 9 Lacs

Moradabad

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The candidate should be Expertise in diagnosing and treating disorders of the digestive system, including the esophagus,stomach,intestines,liver,gallbladder, and pancreas

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EUS Professional L2 NTT DATA, Inc.

2.0 - 7.0 years

4 - 6 Lacs

Mumbai

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Your day at NTT DATA Diploma Degree/PG Diploma in IT/Computer Science from recognized institution. Engineer should have 2 years of experience/ expertise in areas Like trouble shooting and handling of various IT hardware's like PC, Printers, Laptops and other IT equipment. Configure Desktops, Laptops. Should have expertise in Windows, Linux, client operating systems and related applications, Support Services for Software Application Mailing (webmail/MS outlook express/Outlook express), O365 and other system software. Following are the requirement for Desktop Engineers: a. Hands-on experience troubleshooting desktop/ laptop/ peripheral b. At least 4-5 years of work experience as support executive preferably in Government/ PSU/Corporate sector c. Strong End User IT Infrastructure Domain knowledge d. Good communication skills and can converse in Hindi/ English What you'll be doing Diploma Degree/PG Diploma in IT/Computer Science from recognized institution. Engineer should have 4-5 years of experience/ expertise in areas Like trouble shooting and handling of various IT hardware's like PC, Printers, Laptops and other IT equipment. Configure Desktops, Laptops. Should have expertise in Windows, Linux, client operating systems and related applications, Support Services for Software Application Mailing (webmail/MS outlook express/Outlook express), O365 and other system software. Following are the requirement for Desktop Engineers: a. Hands-on experience troubleshooting desktop/ laptop/ peripheral b. At least 2 years of work experience as support executive preferably in Government/ PSU/Corporate sector c. Strong End User IT Infrastructure Domain knowledge d. Good communication skills and can converse in Hindi/ English

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