9 Esker Jobs

Dear Candidate, We are hiring Application Support Engineers (L1 or L2) with experience in at least one of the applications listed below . Please review the details carefully. Location Bangalore Job Type: Full Time Overview of the Project This role involves providing end-to-end application support, incident resolution, service request fulfillment, and problem management for enterprise applications. Experience Required 3 to 6 years in IT Application Support or similar roles. Key Responsibilities Wxperience in any one of Application Support - Mandate Deliver L1.5 and L2 support for the following enterprise applications: Blackline ARMS DPS (Oversight) DocuSign MK Denial OneTrust - Privacy Impact Assessment (PIA) Esker Perform application administration and manage user access controls. Provide on-call support for P1/P2 incidents to ensure application availability. Incident Management Classify and record incidents based on criticality and urgency using the approved priority matrix. Take actions to minimize incident impact and restore normal operations. Perform detailed investigation and diagnosis, updating tickets accordingly. Monitor incident queues and ensure all service provider-assigned incidents are resolved effectively. Maintain logs and historical references in the Ticket Management Tool to aid future resolutions. Service Request Management Analyze and resolve service requests within SLA timelines. Transfer service request tickets to appropriate support groups as per escalation procedures. Update service request status and communicate resolution. Coordinate major change or release management activities where required. Problem Management Identify and investigate recurring or critical issues via ticket pattern analysis. Conduct Root Cause Analysis (RCA) and document solutions. Implement permanent solutions in collaboration with required teams. Maintain and update Standard Operating Procedures (SOPs). Use the clients incident management tools and templates for structured documentation. Monitoring & Reporting Regular job monitoring and health checks for: SERVFS CRM DataHub Preferred Skills & Tools 3 to 6 years of experience in IT Application Support. Experience with ticketing tools (e.g., ServiceNow, Remedy). Strong analytical and troubleshooting skills. Good communication and stakeholder management. Familiarity with ITIL practices (especially Incident, Request, and Problem Management).

You are a skilled and experienced Lead Application Support Specialist responsible for providing end-to-end support for enterprise business applications. Your primary focus will be on incident resolution, service request management, problem analysis, and system administration to ensure the smooth operation and minimal disruption of critical business systems. With 8 to 10 years of experience in IT Application Support or related roles, you hold a Bachelor's degree in Computer Science, Information Technology, or a relevant field. Your key responsibilities include delivering day-to-day operational support for enterprise applications such as DocuSign, MK Denial, OneTrust Privacy Impact Assessment (PIA), and Esker. You will manage application administration, user access control, and provide on-call support for high-priority incidents (P1/P2). In incident management, you will log and prioritize incidents based on business impact, investigate, diagnose, and resolve issues, ensuring timely updates in the ticketing system. You will monitor incident queues, ensure SLA compliance, and maintain historical records for future issue resolution. For service request management, you will analyze and fulfill service requests within defined SLA timelines, escalate to appropriate support teams when necessary, update request statuses, communicate resolutions clearly, and coordinate change or release management activities as required. In problem management, you will identify recurring issues through pattern analysis, conduct Root Cause Analysis (RCA), document findings, work with stakeholders to implement permanent fixes, and maintain and enhance SOPs for efficient operations. You will also be responsible for conducting routine health checks and job monitoring, utilizing hands-on experience with ServiceNow, Remedy, or similar ticketing tools. Your strong analytical and troubleshooting capabilities, excellent communication, stakeholder management skills, and working knowledge of ITIL processes, especially Incident, Request, and Problem Management, will be crucial for success in this role.,

Ready to shape the future of work At Genpact, we don&rsquot just adapt to change&mdashwe drive it. AI and digital innovation are redefining industries, and we&rsquore leading the charge. Genpact&rsquos , our industry-first accelerator, is an example of how we&rsquore scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to , our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that&rsquos shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on , , , and . Inviting applications for the role of Assistant Vice President - Sales Order Management and Claims Leader ! In this role, w e are looking for a strategic and dynamic leader to join our team as the AVP of Sales Order Management and Claims for one of the Med Tech Customer Organization. This individual will oversee and manage the entire sales order processing lifecycle and claims resolution process. The ideal candidate will have a proven track record in managing large teams, driving process optimization, and delivering exceptional customer satisfaction. Lead will work cross-functionally with sales, operations, logistics , and finance teams to ensure smooth operations and effective claims management Responsibilities Oversee the end-to-end sales order process, ensuring accurate , timely , and efficient order entry, processing, and fulfilment. Collaborate with the sales, logistics , and finance teams to ensure alignment on order priorities, timelines, and product availability. Monitor order volumes, identify bottlenecks, and implement corrective actions to improve order cycle times. Develop and enforce standard operating procedures (SOPs) for the sales order management process. Ensure service delivery excellence across global teams, meeting or exceeding client KPIs and SLAs. Manage budgets and optimize resource allocation for efficiency and cost-effectiveness. Own the strategy for managing customer claims, ensuring quick resolution and maintaining high customer satisfaction levels. Analyze and assess claims data to identify trends, root causes, and opportunities for process improvements. Lead cross-functional teams to address claims issues that may require investigation or coordination with multiple departments. Develop and implement policies to streamline the claims resolution process, reducing the frequency and impact of claims. Lead process optimization initiatives across Sales Order Management and Claims functions to improve operational efficiency and customer experience. Drive automation, AI and technology adoption within the order management and claims processes to enhance scalability, reduce manual errors, streamline workflows and improve client outcomes. Establish and monitor key performance indicators (KPIs) to track the effectiveness of order management and claims processes. Continuously assess processes for improvement opportunities and implement innovative solutions to address evolving client needs Design and execute change management strategies to ensure smooth transitions during transformations. Engage with global teams and clients to foster collaboration, trust, and buy-in for transformation initiatives. Act as a change ambassador, aligning people, processes, and technology to achieve organizational goals. Serve as the primary point of contact for senior client stakeholders, ensuring alignment with their strategic objectives . Build and maintain relationships with internal teams and external clients, fostering open and transparent communication. Regularly provide updates to leadership and clients on performance, challenges, and opportunities. Act as a trusted advisor to senior management, providing insights and recommendations on improving customer satisfaction and operational performance. Lead, mentor, and develop a high-performing diverse team of sales order management and claims professionals Foster a collaborative and results-driven team culture focused on operational excellence and customer satisfaction. Promote inclusivity, collaboration, and professional growth within the team. Establish clear goals, accountability measures, and performance metrics for team members. Qualifications we seek in you! Minimum Q ualifications / Skills Bachelor&rsquos degree in business administration, Supply Chain Management, or a related field (MBA or equivalent preferred). E xperience in Sales Order and Claims Management operations, shared services, or BPO environments, with experience in a senior leadership role. Proven experience leading large teams and managing cross-functional initiatives in a fast-paced, dynamic environment. Expertise in driving organizational transformation, change management, and stakeholder engagement. Strong understanding of supply chain, logistics , and customer service operations. Familiarity with technologies (e.g., SAP., JDE, Esker, Ocapi , Open Text etc.) and automation tools is highly desirable. Preferred Q ualifications / Skills Strong leadership, strategic thinking, and decision-making capabilities . Exceptional communication and interpersonal skills, with the ability to influence at all organizational levels. Excellent problem-solving, analytical, and strategic thinking skills with a focus on metrics-driven decision-making. High level of business acumen with a results-oriented mindset and the ability to drive change. Ability to understand and adapt to cultural nuances and global business practices. Prioritize client satisfaction and proactively address their needs. Drive innovation and navigate complexity to achieve organizational goals. Thrive in a dynamic environment with competing priorities. Why join Genpact Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let&rsquos build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.

As an eCommerce Support Analyst at our Pall India office in Pune, you will play a crucial role in enhancing automated ordering processes by leveraging your expertise in eCommerce and SAP. Joining the Digital Commercial Operations Team, you will have the opportunity to write code using the ABAP programming language, ensuring seamless integration between SAP and external systems. Your responsibilities will involve supporting and enhancing automated ordering processes through SAP integration, designing and implementing new features in SAP HANA S4 to optimize operations, and collaborating with diverse teams to identify improvement opportunities and translate them into functional and technical specifications. Additionally, you will actively participate in architecture design discussions to tailor solutions to meet business requirements and perform various testing activities including functional, regression, integration, and performance testing. The ideal candidate for this role should have a minimum of 2-3 years of experience in SAP ABAP Programming and at least 6 months of hands-on experience with SAP S/4HANA or relevant SAP Upgrade experience. You should possess excellent analytical and problem-solving skills, with the ability to efficiently debug, troubleshoot, and resolve technical issues. Your role will also involve identifying opportunities for process optimization and automation to streamline operations and improve efficiency, along with managing problems/incidents, SLAs, and providing full lifecycle system support. Experience with Order automation tools like Esker and integrations with SAP is highly desirable. Furthermore, having prior experience in SAP integration with eCommerce and CRM systems, specifically Salesforce, would be advantageous. Join our dynamic team today and be a part of accelerating the real-life impact of tomorrow's science and technology. At Danaher, we celebrate diversity and recognize the value of unique perspectives contributed by our associates, customers, and shareholders. To learn more about us, visit www.danaher.com.,

Our solutions play a crucial role in various industries such as electronics, medical research, renewable energy, food production, and infrastructure, among others. By joining our team, you will have the opportunity to work with cutting-edge technologies and sustainable innovations that are shaping a better tomorrow. As part of the Group IT Services organization at Atlas Copco, the act! organization (Atlas Copco Together) is dedicated to ensuring that customer centers across different countries have access to a legally compliant, performant, stable, and well-supported business application. The act! platform is globally utilized to streamline Customer Center processes, guided by business councils. The role of act! also involves steering the digital roadmap of Customer Centers in alignment with quality and cost objectives. Additionally, act! facilitates integrations to support reorganizations, mergers & acquisitions, and other business initiatives through a standardized group solution. The Solution Architect position entails providing leadership, analysis, and design expertise to develop technology solutions that meet business requirements while adhering to architectural governance and standards. Collaborating with a community of peer solution architects, you will share best practices in line with the overall ACT! strategy. Ideal candidates for this role possess extensive SAP experience (5+ years) and strong analytical abilities. Previous project management experience is considered advantageous. A university degree or equivalent experience is required, along with proficiency in English. Specialist training in relevant areas is beneficial. Key responsibilities include working closely with the Product Owner and Manager to ensure comprehensive requirement gathering and solution design, engaging with stakeholders to design end-to-end solutions while considering architecture principles and supportability, and participating in the Solution Architecture Community to ensure consistency and share best practices. The role also involves staying updated on technology innovations, coordinating release processes, managing communication with support teams, and maintaining necessary solution documentation. Desired competences for this role include effective stakeholder management, customer-centric approach, teamwork, organizational skills, adaptability, resilience to change, innovation mindset, and compliance with organizational values. Technology experience in SAP MM and related modules is essential, along with a master's degree in IT, Business Economics, or equivalent. Proficiency in Agile methodology, strong analytical abilities, and effective communication skills are required for this role. The location for this position is to be determined. The recruiting manager is Peter Vervoort, and the Human Resources contact is Rajashree Zende. Join us at Atlas Copco and be part of a culture that values innovation, sustainability, and personal growth. We embrace diversity and inclusivity, fostering a collaborative environment where unique perspectives lead to groundbreaking ideas. By joining our team, you will have the opportunity to make a meaningful impact and contribute to a sustainable future.,

Ready to shape the future of work At Genpact, we don&rsquot just adapt to change&mdashwe drive it. AI and digital innovation are redefining industries, and we&rsquore leading the charge. Genpact&rsquos AI Gigafactory, our industry-first accelerator, is an example of how we&rsquore scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that&rsquos shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Inviting applications for the role of Assistant Vice President - Lean and Digital Transformation We are seeking Senior Lean and Digital Transformation professionals to join our team. This role focuses on improving efficiency, reducing waste, and streamlining processes. The ideal candidate will have deep domain knowledge of Account Receivables (AR) processes, a strong understanding of lean principles, excellent project management skills, executive presence, and significant exposure to technology, especially the latest accounts recievables tools such as HighRadius, GetPaid, Esker, SideTrade, BlackLine etc.. Responsibilities . Work with operations leads, vertical leads, and clients to design, implement, and drive value-generating roadmaps or transformation roadmaps (including digital and analytics). . Collaborate with consulting teams, solutions teams, transition teams, training departments, operations teams, and practice areas to understand and deliver contractual commitments. . Identify process bottlenecks with operation and functional teams conduct root cause analysis implement process improvements and digital solutions across the organization. . Support aligned teams in their lean journey for continuous improvement by operationalizing the lean approach. . Conduct value stream mapping (VSM), Gemba walks, floor walks to identify process improvement opportunities. . Lead Lean Action Workouts and Kaizen events with operations teams and clients. . Create transformation roadmaps for lean initiatives, work closely with business leaders for realization. . Deliver Lean Digital projects that improve end-to-end processes driving significant business impact for clients. . Conduct quality awareness sessions and lean training within the organization. . Initiate projects that improve end-to-end processes set up measurement systems delivering business impact. . Build a culture of process excellence drive productivity through process improvement projects aligned with business initiatives. . Support transition teams in volume analysis baseline metrics set targets for new processes. . Drive standardization of global best practices within the organization. Qualifications we seek in you! Minimum Qualifications / Skills . Bachelor%27s degree required full time MBA from a premier institution preferred . Relevant years of experience in a Transformation, process improvement or operations role . Certification in Lean Six Sigma or equivalent . Deep Domain Knowledge: Experience in Accounts receivable processes such as collections (voice and non voice), cash applications, billing, master data management, etc. with deep domain skills in one or more areas preferably collections or cash applications. . Exposure to large digital transformation in AR processes: using tools such as HighRadius, GetPaid, Esker, SideTrade, BlackLine etc.. . Project and stakeholder Management: Excellent project management skills designing driving small large-scale improvement transformation projects . Consultative Partnering Skills: Good consultative partnering skills while dealing senior leadership . Digital Transformation Experience: Relevant experience design implementation administration digital transformation projects . Lean and Quality knowledge: Ability to identify Waste and streamline process . Self-driven Ability Drive Outcomes Independently: Self-driven ability drive outcomes independently Preferred Qualifications/ Skills . Exposure AR tools implementations like High Radius, SAP, S4HANA implementations . Exposure AI machine learning generative AI projects . Experience handling Kaizen events Why join Genpact . Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation . Make an impact - Drive change for global enterprises and solve business challenges that matter . Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities . Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day . Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let&rsquos build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.

Ready to shape the future of work At Genpact, we don&rsquot just adapt to change&mdashwe drive it. AI and digital innovation are redefining industries, and we&rsquore leading the charge. Genpact&rsquos AI Gigafactory, our industry-first accelerator, is an example of how we&rsquore scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that&rsquos shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Inviting applications for the role of Assistant Vice President - Sales Order Management and Claims Leader! In this role, we are looking for a strategic and dynamic leader to join our team as the AVP of Sales Order Management and Claims for one of the Med Tech Customer Organization. This individual will oversee and manage the entire sales order processing lifecycle and claims resolution process. The ideal candidate will have a proven track record in managing large teams, driving process optimization, and delivering exceptional customer satisfaction. Lead will work cross-functionally with sales, operations, logistics, and finance teams to ensure smooth operations and effective claims management Responsibilities . Oversee the end-to-end sales order process, ensuring accurate, timely, and efficient order entry, processing, and fulfilment. . Collaborate with the sales, logistics, and finance teams to ensure alignment on order priorities, timelines, and product availability. . Monitor order volumes, identify bottlenecks, and implement corrective actions to improve order cycle times. . Develop and enforce standard operating procedures (SOPs) for the sales order management process. . Ensure service delivery excellence across global teams, meeting or exceeding client KPIs and SLAs. . Manage budgets and optimize resource allocation for efficiency and cost-effectiveness. . Own the strategy for managing customer claims, ensuring quick resolution and maintaining high customer satisfaction levels. . Analyze and assess claims data to identify trends, root causes, and opportunities for process improvements. . Lead cross-functional teams to address claims issues that may require investigation or coordination with multiple departments. . Develop and implement policies to streamline the claims resolution process, reducing the frequency and impact of claims. . Lead process optimization initiatives across Sales Order Management and Claims functions to improve operational efficiency and customer experience. . Drive automation, AI and technology adoption within the order management and claims processes to enhance scalability, reduce manual errors, streamline workflows and improve client outcomes. . Establish and monitor key performance indicators (KPIs) to track the effectiveness of order management and claims processes. . Continuously assess processes for improvement opportunities and implement innovative solutions to address evolving client needs . Design and execute change management strategies to ensure smooth transitions during transformations. . Engage with global teams and clients to foster collaboration, trust, and buy-in for transformation initiatives. . Act as a change ambassador, aligning people, processes, and technology to achieve organizational goals. . Serve as the primary point of contact for senior client stakeholders, ensuring alignment with their strategic objectives. . Build and maintain relationships with internal teams and external clients, fostering open and transparent communication. . Regularly provide updates to leadership and clients on performance, challenges, and opportunities. . Act as a trusted advisor to senior management, providing insights and recommendations on improving customer satisfaction and operational performance. . Lead, mentor, and develop a high-performing diverse team of sales order management and claims professionals . Foster a collaborative and results-driven team culture focused on operational excellence and customer satisfaction. . Promote inclusivity, collaboration, and professional growth within the team. . Establish clear goals, accountability measures, and performance metrics for team members. Qualifications we seek in you! Minimum Qualifications / Skills . Bachelor&rsquos degree in business administration, Supply Chain Management, or a related field (MBA or equivalent preferred). . Experience in Sales Order and Claims Management operations, shared services, or BPO environments, with experience in a senior leadership role. . Proven experience leading large teams and managing cross-functional initiatives in a fast-paced, dynamic environment. . Expertise in driving organizational transformation, change management, and stakeholder engagement. . Strong understanding of supply chain, logistics, and customer service operations. . Familiarity with technologies (e.g., SAP., JDE, Esker, Ocapi, Open Text etc.) and automation tools is highly desirable. Preferred Qualifications/ Skills . Strong leadership, strategic thinking, and decision-making capabilities. . Exceptional communication and interpersonal skills, with the ability to influence at all organizational levels. . Excellent problem-solving, analytical, and strategic thinking skills with a focus on metrics-driven decision-making. . High level of business acumen with a results-oriented mindset and the ability to drive change. . Ability to understand and adapt to cultural nuances and global business practices. . Prioritize client satisfaction and proactively address their needs. . Drive innovation and navigate complexity to achieve organizational goals. . Thrive in a dynamic environment with competing priorities. Why join Genpact . Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation . Make an impact - Drive change for global enterprises and solve business challenges that matter . Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities . Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day . Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let&rsquos build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.

Minimum -9 Years+ in transformation roles with PTP /OTC/RTR/FPNA expertise, implementation of digital transformation /Saas implementation (No Operational Profiles) Graduate Budget - 25 LPA 5 Days/Cabs Please Call - 9999869475 Required Candidate profile Should have driven transformation projects across at least 2 F&A towers (OTC/PTP/RTR/FPNA) or Have strong F&A Solution Design expertise having worked on deals larger than 10M

About the role: The Enterprise Architect Order To Cash role will report into the Customer, Corporate Functions & Planning Lead within the Enterprise Architecture team and will be focused on driving the technology and process transformation agenda for Customer and Commercial back office activities- providing thought leadership for business outcomes, and the technology and architecture to deliver them. Role Responsibilities: You will own and develop the reference architecture for our Order to cash and cash to invoice capabilities, including Order Capture and Order Management Customer Service and Dispute resolution Credit control and credit management Invoice, payment collection and accounts receivable/cash application / cash allocation Measurement, Evaluation and performance management You will develop and maintain the strategic roadmap for delivering the reference architecture A trusted advisor to D&T, Global Sales and our Global Business operations teams, you will bring your strategic insight, technical product knowledge and process optimisation expertise to influence decisions and lead the team to ensure maximum EA impact. Top Accountabilities The Enterprise Architect Order To Cash will be accountable for: Define document and evangelise the to-be reference architecture that supports business outcomes and drives transformational change Challenging the as-is business processes to drive standardisation and simplification in the delivery of to-be capabilities Lead the technology selection process for new capabilities in the customer OTC domain, ensuring fit for purpose, global scalability and adherence to our architectural standards and principles Create and maintain Technology Standards and Guardrails Stretch the Diageo business by developing, promoting and sustaining the ambitious roadmap for industry leading order processing capabilities Inform and educate and persuade stakeholders on the value outcomes from the reference architecture in order to prioritise adoption and investment Influence portfolio investments for key technology solutions in line with our roadmaps Provide technical consulting and advisory services to senior internal stakeholders on appropriate strategy and solutions Prepare packages of work for handover to delivery teams for execution by preparing and delivering architecture blueprints Develop and track KPIs that demonstrate Business Value from adoption of roadmaps Continual expansion of your architecture knowledge, constantly seeking ways to broaden exposure to the latest and greatest trends and developments in the technology space Experience / skills required: Architecture Expertise : Demonstrated expertise designing solutions in a global enterprise environment Experience with architecting, designing, and implementing enterprise solutions Experience in commercial (B2B customer) technology strategy development, with a specific focus on Order Management and Order to Cash (OTC, O2C) 8 years demonstrated experience successfully delivering information technologies business solutions for large-scale global applications across multiple hardware and software platforms Some experience of implementing or utilizing relevant integration platforms Experience leading solution design during all phases of development and deployment TOGAF certification preferred Functional Expertise : In depth understanding and demonstrable experience in B2B ordering capabilities, process and technology; including order capture, order management, credit control, invoice and collection processes, cash application. Experience with industry leading applications such as SAP, High Radius, FIS Global, Esker, Salesforce Experience of international CPG organisation with matrix functional and market archetypes Proven experience in Lean Six Sigma / Process Optimization methodologies Proven ability in all facets of Process Transformation including Process redesign, IT Strategy development, change management Experience in Agile project delivery methods Leadership : Bold and strategic thinker able to develop stretching and ambitious future vision Fantastic communicator able to articulate and sell the vision to senior stakeholders Demonstrated ability to deliver integrated Business-IT strategy Building International and cross functional relationships to drive engagement 5 years experience working with executive sponsors and senior business leadership teams developing and delivering strategy and operating plans with demonstrated competency