14 Escalation Desk Jobs

Read the jd properly and then do share the cv to our wats app team. share the cv to HR Rahul on 7503444444 Position: L3 Escalation Specialist Customer Service Location: Noida, Sector 63 Preferred candidate profile Grade: V7 and Above: Immediate joiners preferred We are seeking a highly skilled and analytical L3 Escalation Specialist to handle high-priority customer issues and ensure swift and satisfactory resolution. The ideal candidate will have a background in customer service (preferably e-commerce) with proven expertise in managing complex escalations independently and professionally. Key Responsibilities Handle Level 3 customer escalations via email, calls, or CRM platforms. Act as the final resolution point for unresolved or sensitive customer complaints. Coordinate with internal departments (logistics, tech, operations, etc.) to ensure timely resolution. Maintain comprehensive documentation of case resolutions in CRM tools. Provide feedback and recommendations to improve processes and reduce recurring issues. Ensure customer satisfaction through empathy, ownership, and clear communication. Required Qualifications & Skills Experience: Minimum 2+ years of experience in customer service. E-commerce background is highly preferred. At least 1 year of hands-on experience managing L3 escalations is mandatory. Education: Bachelors degree is required. CRM Tools: Proficiency in platforms like Zendesk, Freshdesk, or similar customer service tools. For More Details wats app your cv to HR Rahul on 7503444444

Dear Candidate We are hiring for Inbound Customer Service for Ecommerce process Mode of Work: Work from home Number of days working: 6 Weekly Off: Rotational Education: Any graduate or Under Grad Experience Required: 6 months - 2 Years Salary: 21.5K in hand + PF Role: Customer Support Process: Voice Requirements: Typing Speed: 25 WPM Versant: Level 4 Should have own system with i5 configuration and 8 GB RAM Should have Wifi & Power backup Webcam is mandatory Interview process: Virtual interview Interested candidates can reach out at shahrukh.a2zhrconsultants@gmail.com or call or whats app at 9711744206 & Nitya.a2zhrconsultants@gmail.com or call/ whats app at 9711512773 Regards Gaurav Kumar A2Z HR Consultants

a thoroughBasic Information Role Title: Escalation Manager Function/Sub-Function/Vertical: Escalation Desk-CS Work Location: TDL Work Experience: 5-7 years in escalation management Experience and Skillset: Primary Responsibilities: 1. Manage Customer Escalations: Act as the primary point of contact for handling customer escalations across multiple channels (email, phone, social media, etc.). Take ownership of high-impact and sensitive issues, ensuring timely resolution and customer satisfaction. 2. Root Cause Analysis (RCA): Conduct thorough investigation into escalated issues to determine the root cause. Collaborate with cross-functional teams (Product, Technical, Operations, etc.) to resolve issues and implement long-term fixes. 3. Timely Resolution & Communication: Ensure escalations are acknowledged, tracked, and resolved within defined SLAs. Provide clear, consistent, and empathetic communication to internal stakeholders and customers throughout the resolution process. 4. Process Improvement & Prevention: Identify patterns and trends in escalations to proactively improve systems, processes, or training. Recommend and implement process changes to reduce repeat issues and prevent future escalations. 5. Stakeholder Management: Liaise with senior leadership, internal teams, and external partners to facilitate resolution of complex cases. Provide regular updates on escalation metrics, case statuses, and areas of concern. 6. Documentation & Reporting: Maintain detailed and accurate records of all escalations and actions taken. Prepare escalation reports and dashboards for leadership review. 7. Training & Knowledge Sharing: Mentor frontline support teams on effective escalation handling. Conduct periodic training sessions to ensure consistent escalation handling procedures. 8. Customer Advocacy: Champion the voice of the customer within the organization. Work to restore customer trust and strengthen long-term relationships. Preferred Qualifications: Proven experience in customer support, escalation handling, or service delivery roles. Strong communication, problem-solving, and interpersonal skills. Ability to manage multiple escalations simultaneously in a high-pressure environment. Knowledge of CRM and ticketing tools (e.g., Zendesk, Salesforce, Freshdesk). Familiarity with SLA metrics, customer satisfaction KPIs (CSAT/NPS/resolution within TAT), and escalation workflows. Education: Masters in Business Administration Experience: 5-7 years of work experience in Escalations management.

Greetings! Teleperformance is hiring customer care executives for work from home contractual role. Role & responsibilities Handling escalations on call. Maintaining customer data. Providing resolution for escalation for premium customers. Ensuring customer satisfaction. Preferred candidate profile Graduation mandatory Minimum 1 year of documented experience Excellent communication skill in English and Hindi. Candidate should be ok with rotational shift including night shift. BYOD (Bring your own device) - Laptop/desktop - Windows 10 or above - Processor i5 or above (5th generation and above) -RAM 8 GB and above - USB headset - Properly functioning webcam - Power backup -Broadband/WIFI - Minimum 30 Mbps of uploading and downloading speed. Contact: If you are interested contact with HR Priyanka Dhar 8348747256 Or HR Preet Kour 6200628449

Freshers and Experienced Hiring for Ecommerce Backend Operations Any graduate can apply English and Hindi is MUST 6 days working Freshers ctc 18k to 20k Exp : Upto 30k Ring 6364907001 Required Candidate profile Candidates should have excellent communication skills In English and Hindi Graduation is a MUST Looking for immediate Joiners Call 6364907001 Perks and benefits ESI + PF + other Benefits

Warm Greetings from Rivera Manpower Services, Hiring: International Voice Customer Service | CTC Up to 6.5 LPA | Immediate Joiners Location: Bangalore Shift: US Rotational Shifts Work Mode: Work from Office Joiners: Immediate Joiners Only Job Type: Full-Time Job Description: We are hiring Customer Service Executives for an International Voice Process with one of the leading global service providers. This is a voice-based customer support role for experienced professionals with excellent communication skills and the ability to handle queries in a high-paced environment. Eligibility Criteria: Education: Graduate / Undergraduate Experience: Minimum 1 year of international voice process experience (mandatory) Excellent verbal communication skills in English Strong problem-solving and customer-handling abilities Willingness to work in US rotational shifts Immediate joiners only Role & Responsibilities: Handle inbound/outbound international customer calls Resolve queries efficiently and ensure customer satisfaction Adhere to SLA, quality, and compliance standards Update CRM systems with accurate interaction records Collaborate with internal teams for escalations and solutions Call to Apply / Book Your Interview Slot: swathi 8884496983 swathi.rivera@gmail.com Grab this opportunity to work with a global brand and grow your career in international customer service!

Warm Greetings from Rivera Manpower Services, Hiring: International Voice Customer Service | CTC Up to 6.5 LPA | Immediate Joiners Location: Bangalore Shift: US Rotational Shifts Work Mode: Work from Office Joiners: Immediate Joiners Only Job Type: Full-Time Job Description: We are hiring Customer Service Executives for an International Voice Process with one of the leading global service providers. This is a voice-based customer support role for experienced professionals with excellent communication skills and the ability to handle queries in a high-paced environment. Eligibility Criteria: Education: Graduate / Undergraduate Experience: Minimum 1 year of international voice process experience (mandatory) Excellent verbal communication skills in English Strong problem-solving and customer-handling abilities Willingness to work in US rotational shifts Immediate joiners only Role & Responsibilities: Handle inbound/outbound international customer calls Resolve queries efficiently and ensure customer satisfaction Adhere to SLA, quality, and compliance standards Update CRM systems with accurate interaction records Collaborate with internal teams for escalations and solutions Call to Apply / Book Your Interview Slot: 7829336202 / 7829336034 / 9380300644 / 9986267393 Grab this opportunity to work with a global brand and grow your career in international customer service!

Walk-In | Hiring Now International Voice Process (Outbound Sales) | Hyderabad Walk-In Venue: 7th Floor, Plot No. 1, Sy No. 83/1, Aurobindo Galaxy, Raidurg TSIIC, Knowledge City Rd, Hyderabad, Telangana 500081 Google Maps Link HR Contact: Praveen 8008393649 (WhatsApp) Share your resume on WhatsApp to apply or directly walk in for an interview! Job Details: Location: Hyderabad (Work from Office) Experience: 0 – 5 Years Shift: Night Shift (US/UK Process) Salary: Best in Industry Job Type: Full-Time Role: Sales Strategist – International Voice Process (Outbound Sales) What You’ll Do: Make outbound sales calls to international customers. Understand their needs and suggest the best-fit solutions. Handle objections and drive positive results. Build trust and maintain strong client communication. Use available leads/data to optimize pitch strategies. Meet/exceed sales targets and revenue goals. Keep the management informed about sales pipeline and updates. Stay sharp on client tools, tech, and product knowledge. What You Need: 1–5 years of sales experience (International Voice Sales preferred). Graduate from any discipline. Strong communication skills – written and verbal. Confident in handling objections and problem-solving. Comfortable working in shifts with flexible offs. Skilled in MS Office or Google Workspace (Docs, Sheets, Slides). Perks & Benefits: Uncapped Incentives – The more you sell, the more you earn! Free Meals – Complimentary lunch & dinner. 2-Way Transport – Safe pick-up and drop. Night Shift Allowance – 3,000/month. Regards : Praveen kumar K

Job description POSITION: L3 Consultant L3 Profile (includes IJS, OTF, Proactive escalations, Blogs L2, BNPL, ECR, FK India, H&S, Legal, WCS, Social Media Backend, Sensitive, Service Recovery, Cockpit) JOB SUMMARY: To handle queries and complaints from customers tactfully, provide excellent customer experience at every interaction and ensure end-to-end resolution by taking complete ownership for the customer in every transaction. The goal is to gradually achieve superior customer engagement and ensure a significant improvement in customer experience. Being a part of this team also means to be the whistleblower, highlighting issues impacting customers both externally and internally. KEY ATTRIBUTES Demonstrated commitment to delivering exceptional customer service and driving continuous improvement initiatives by effective handling of arguments, service denials, and rebuttals and handling high anxiety customers with composure Displays accountability and ownership in customer interactions Strong analytical and problem-solving skills, with the ability to think critically and creatively to resolve customer issues ® Strong time management abilities ® Flexible in learning and cross-skilling across processes ® Exhibits good phone etiquette and call handling QUALIFICATION / ELIGIBILITY CRITERIA : (Prerequisite) ® Graduating in any stream is a mandate ® 100% WFO ® Minimum 1 year customer support role (exp working on escalation desk would be a plus) ® Flexible working in all the shifts (Should be willing to work for the customer without having constraints to timings/shifts) ® Excellent spoken (English & Hindi) and written language skills (English) with an ability to compose a grammatically correct, concise and accurate written response Hiring Criteria: Language: English and Hindi fluency (Versant B1 - CEFR Rating) (Versant 4) Interviews - By FK assessor + Operations *Versant B1 is equivalent to Versant 4 and the score ranges from 47-57Role & responsibilities

Position : Customer Support Job Mode : Work From Office (Bangalore) Salary : INR 26,000/- per month Key Requirements : Minimum 1 year of experience in customer service (escalation desk experience is a plus) Good communication skills in English and Hindi Versant Level 4 / CFBR B1 equivalent Typing Speed: 30 WPM with 85% accuracy Psychometric & problem-solving assessment Graduate in any stream NOTE: Immediate joiners are welcome

Position : Customer Support Job Mode : Work From Office (Bangalore) Salary : INR 26,000/- per month Key Requirements : Minimum 1 year of experience in customer service (escalation desk experience is a plus) Good communication skills in English and Hindi Versant Level 4 / CFBR B1 equivalent Typing Speed: 30 WPM with 85% accuracy Psychometric & problem-solving assessment Graduate in any stream NOTE: Immediate joiners are welcome

POSITION: L3 Consultant L3 Profile (includes IJS, OTF, Proactive escalations, Blogs L2, BNPL, ECR, FK India, H&S, Legal, WCS, Social Media Backend, Sensitive, Service Recovery, Cockpit) JOB SUMMARY: To handle queries and complaints from customers tactfully, provide excellent customer experience at every interaction and ensure end-to-end resolution by taking complete ownership for the customer in every transaction. The goal is to gradually achieve superior customer engagement and ensure a significant improvement in customer experience. Being a part of this team also means to be the whistleblower, highlighting issues impacting customers both externally and internally. KEY ATTRIBUTES Demonstrated commitment to delivering exceptional customer service and driving continuous improvement initiatives by effective handling of arguments, service denials, and rebuttals and handling high anxiety customers with composure Displays accountability and ownership in customer interactions ® Strong analytical and problem-solving skills, with the ability to think critically and creatively to resolve customer issues ® Strong time management abilities ® Flexible in learning and cross-skilling across processes ® Exhibits good phone etiquette and call handling QUALIFICATION / ELIGIBILITY CRITERIA : (Pre Requisite) ® Graduating in any stream is a mandate ® 100% WFO ® Minimum 1 year customer support role (exp working on escalation desk would be a plus) ® Flexible working in all the shifts (Should be willing to work for the customer without having constraints to timings/shifts) ® Excellent spoken (English & Hindi) and written language skills (English) with an ability to compose a grammatically correct, concise and accurate written response Hiring Criteria: Language: English and Hindi fluency (Versant B1 - CEFR Rating) (Versant 4) Typing proficiency - Typing test (30 WPM with 85% accuracy) Customer Service Mindset - Psychometric test + Problem solving Interviews - By FK assessor + Operations *Versant B1 is equivalent to Versant 4 and the score ranges from 47-57

Role & responsibilities Handle voice-based escalations from L1 support and resolve complex technical issues. Provide advanced troubleshooting for hardware, software, network, and application-related problems. Document all interactions and resolutions in the ticketing system (e.g., ServiceNow, Zendesk). Collaborate with internal teams (L3, engineering, QA) for unresolved issues. Ensure SLAs and KPIs are met for response and resolution times. Provide feedback and training to L1 agents to reduce repeat escalations. Maintain knowledge base articles and contribute to process improvements. Participate in root cause analysis and incident reviews. Preferred candidate profile Hands-on experience in a technical support/help desk environment. Strong knowledge of Windows/Mac OS, networking, and common enterprise applications. Excellent verbal communication and customer service skills. Experience with remote desktop tools and ticketing systems. Ability to work in rotational shifts and handle high-pressure situations.

Immediate Hiring for Non-Voice Process (No Sales / No Target) Tamil / Malayalam / Hindi / Telugu / Kannada / Odia / Bengali, ( Freshers / Experinaced) Walk-in with Resume & Walk-Out with Offer Qualification - Any Degree 2025 Passed Outs Can also Apply / Any 3 Years Dipaloma Experience - 0 to 3 Years Permanent on Role Job Internal Job Promotions Salary - Fixed Salary Avg English Communication+ Any Native Languages Like Hindi, Malayalam, Odia, Bengali, Telugu PF +ESI +Gratuity General Shift (9.30 Am to 6.30 Pm) Sunday Weekoff + Monthly Paid Leaves Roles and Responsibilities: Responsible for making outbound calls and regular follow up on leads assigned. Build a strong relationship / trust with customers by understanding the customer requirements and suggesting the right product to the Customers. Selling Membership over the phone and achieve the targeted sales numbers & value, set quality parameters Explaining the product features in detail and how to use the packages. Understand the Customer requirements, encourage them to upgrade / renew the matrimony packages. Address all the issues / grievances of customers and provide the right customer experience. Capture the insights from customer interactions and share it with the internal team. Strictly adhere to the process requirements Interview Location - Matrimony.com RR Tower 3, No.95, 7th floor, Guindy Industrial Estate, Water Works Road, SIDCO Industrial Estate. Exact Landmark: Opposite to Ekkattuthangal Water Distribution Station Chennai -600032 Reference- Santhosh Raj-9789907368 Mention Santhosh Raj on the top of your Resume Company Overview: Matrimony.com Ltd is India's first pure play Wed-Tech Company to get listed on BSE and NSE. Its flagship brand Bharat Matrimony is the largest and the Most Trusted Matrimony Brand (as per the Brand Trust Report 2014). Over 3600 associates serve close to 4 million members. The company provides both matchmaking and marriage related services and is also complemented by 110+ company-owned retail outlets. Its flagship matchmaking services are Bharat Matrimony, Elite Matrimony and Community Matrimony. With a strong leadership in matchmaking, the company has fast expanded into the $55 billion marriage services Industry Wedding Bazaar the Largest Wedding Services Provider and Mandaps the Largest Online Wedding Venues Platform The goal is to build a billion-dollar revenue company and a long-lasting institution with a legacy for the generations to come.