Job Purpose
This role encompasses the strategic planning, execution, and oversight of ERP solutions that align with business objectives, spanning Finance, Operations, Engineering and Customer Engagement (CE). Leading a team of specialist Product Owners and architects you will ensure the D365 platform supports business objectives, drives operational efficiency, and enables cross-functional integration across all key areas of the organisation. This role is pivotal in maintaining a cohesive product vision, ensuring that changes are effectively assessed, prioritised, and delivered in a way that maximises business value and minimises risk.
Responsibilities
Leadership & Strategic Ownership
- Own the end-to-end D365 ERP product vision and roadmap, ensuring alignment with overall business strategy and transformation goals.
- Provide leadership, direction, and support to a team of Product Owners (Operations, Finance, Engineering and CE) each with subject matter expertise in their domain.
- Drive cohesion across workstreams to ensure a unified, scalable, and effective D365 solution.
- Act as the primary point of accountability for the integrated performance and development of the D365 platform.
Cross-Functional Collaboration & Stakeholder Engagement:
- Work closely with senior business stakeholders to ensure the D365 solution meets the evolving needs of all business areas.
- Build strong relationships across Finance, Operations, Sales, Engineering and Technology teams to champion a joined-up approach to solution design and delivery.
- Facilitate strategic conversations and workshops to identify cross-functional opportunities, risks, and priorities.
End-to-End Impact Analysis & Governance:
- Maintain a holistic understanding of how system changes affect business processes, data flows, reporting, and user experience across the full ERP landscape.
- Lead impact assessments for major changes, ensuring risks and dependencies are understood and managed across functional areas.
- Support governance processes around change prioritisation, release planning, and risk mitigation.
Agile Delivery & Continuous Improvement:
- Oversee backlog refinement and planning activities across product areas, ensuring coordination and prioritisation reflect business value and interdependencies.
- Promote agile ways of working within the team, ensuring consistent delivery cadence and focus on iterative improvement.
- Monitor product performance and adoption post-release, identifying opportunities for further optimisation and user enablement.
Product Roadmap & Vendor Coordination:
- Own the relationship with Microsoft and key partners to stay ahead of roadmap developments and new capabilities within the D365 ecosystem.
- Assess upcoming releases for business relevance and readiness, coordinating activities across Product Owners to ensure timely and effective adoption.
- Champion innovation by identifying how emerging D365 functionality can support future business needs.
Essential
- Proven experience in leading ERP product management or ownership, ideally within the Microsoft Dynamics 365 platform.
- Strong understanding of business processes across Finance, Operations, and Customer Engagement.
- Experience in leading and developing cross-functional teams, with the ability to coach and empower Product Owners and Business Analysts.
- Excellent stakeholder engagement and communication skills, with experience influencing at senior leadership level.
- Demonstrated ability to manage complex change initiatives, balancing strategic vision with hands-on delivery.
- Strong understanding of agile delivery frameworks (Scrum, Kanban, SAFe) and product lifecycle management.
Desirable
- Experience working in enterprise-scale digital transformation programmes.
- Familiarity with Microsoft Azure and the broader Microsoft technology stack.
- Understanding of data governance, integration, and reporting considerations within ERP environments.
- Professional certifications such as SAFe Product Owner/Product Manager, AgilePM, or equivalent.
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