We are looking for a Product Manager who can work across both customer-facing products and on internal tools. This is a high-impact role, responsible for ensuring seamless experiences for our enterprise clients while empowering internal teams\u2014from Sales to Analytics\u2014to work efficiently and at scale.You will own the full product lifecycle: understanding user needs, writing PRDs, managing design and development, launching features, and driving adoption across functions. The ideal candidate is systems-oriented, understands internal workflows, and is equally comfortable building external modules that customers engage with directly.

Key Responsibilities

Product Strategy & Execution

- Manage the roadmap for both customer-facing modules and internal tools that enable delivery and operations.

- Convert business goals and user needs into structured product features and user journeys.

- Prioritize features based on impact, dependencies, and team feedback.

Cross-Functional Collaboration

- Gather inputs and drive alignment with teams such as Sales, Project Delivery, Legal, Infra, Customer Success, and Business Analytics.

- Partner with Engineering team to ship high-quality features on time.

User-Centered Development

- Conduct deep discovery with internal stakeholders and enterprise customers to identify pain points.

- Write detailed product requirements with clear workflows, success criteria, and edge cases.

- Create wireframes or collaborate with design team to bring concepts to life.

Platform Thinking

- Build scalable systems that work across geographies, teams, and industries.

- Create feedback loops to continuously evolve internal and external tools.

Analytics & Quality

- Monitor platform metrics, customer behavior, and operational performance to identify areas for improvement.

- Partner with analytics teams to track adoption, identify friction points, and suggest interventions.
Requirements

What We're Looking For

- 3 to 5 years of product management experience in B2B SaaS, preferably across platform or internal tools and customer-facing products.

- Demonstrated ability to write high-quality PRDs, and lead cross-functional teams.

- Strong systems thinker with experience designing tools that improve operational productivity.

- Exposure to customer lifecycle workflows, data dashboards, or service automation is a plus.

- Proficient in using JIRA, Figma, Confluence, or similar tools.

- Strong communication, organization, and stakeholder management skills

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Product Manager