ERP Account Manager

Company Overview:

Azentio Software incorporated in 2020 at Singapore, has been carved out of 3i Infotech, Candela Labs, Beyontec Technologies and Path Solutions. Azentio Software provides mission critical, vertical-specific software products for customers in banking, financial services and insurance verticals and includes key products such as KASTLE (Universal Lending), AMLOCK™ (Anti-Money Laundering & Compliance software suite), PREMIA™ Astra (Core Insurance software), ORION™ (Enterprise Resource Planning software) and MFUND Plus™ (Asset Management platform). Azentio has over 800 customers in more than 60 countries, with a team of over 2,300 employees across offices in 12 countries (and growing) globally and is wholly owned by Funds advised by Apax Partners.

Azentio offers a comprehensive range of products – serving core operations to modern digital needs – for the financial services industry. Our deep domain knowledge and solutions in financial services extend across insurance, retail and corporate lending, Islamic Banking, anti-money laundering and asset management. In addition, Azentio proudly serves mid-market enterprises across the Middle East, Africa, Asia Pacific, and India with a comprehensive ERP solution.

At Azentio, we believe that growth is a continuous journey. We believe that each step of this journey must be taken by committing excellence - excellence in our products, our services, our ideas, and our people.

Job Title:

Experience:

Role Overview:

ERP Account Manager (Farming Role)

Key Responsibilities:

• Account Ownership:

  Manage and nurture a portfolio of existing ERP customers to drive satisfaction, retention, and growth.

• Client Engagement:

  Develop a deep understanding of client business processes, ERP usage, and future needs.

• Growth Planning:

  Identify opportunities to upsell additional modules, services, or licenses based on evolving client requirements.

• Renewals:

  Drive contract renewals and ensure minimal churn by maintaining strong customer relationships.

• Stakeholder Management:

  Act as the primary point of contact for customer queries, escalations, and ERP-related discussions.

• Collaboration:

  Work closely with internal teams – including Product, Pre-Sales, Implementation, and Support – to address customer needs and deliver value.

• Reporting:

  Maintain accurate records of account status, opportunities, pipeline progress, and forecast data using CRM tools.

• Customer Advocacy:

  Be the customer’s voice internally and advocate for their needs in product roadmaps or solution enhancements.

Required Qualifications:

• Bachelor’s degree in business, IT, or a related field.
• 5+ years of experience in ERP account management, customer success, or sales (farming focus).
• Strong understanding of ERP products (e.g., Oracle, SAP, Microsoft Dynamics, NetSuite, Infor).
• Proven track record of managing enterprise or mid-market accounts in a SaaS or tech environment.
• Excellent communication, presentation, and negotiation skills.
• Customer-first mindset with ability to handle escalations diplomatically.

Preferred Qualifications:

• Experience working with global or multi-location clients.
• Prior background in ERP implementation or pre-sales is a plus.
• Knowledge of account planning tools and techniques.
• Familiarity with CRM systems (Salesforce, HubSpot, etc.)

What we Aim for?

Azentio aims to be the leading provider of Banking, Financial Services & Insurance (BFSI) & Enterprise Resource Planning (ERP) software products in Asia Pacific, Middle East & Africa. We will achieve this by:

• Providing world class software products, built on the latest technologies
• Providing best in class customer service, built on a deep understanding of our domains and local nuances
• Being an employer of choice, attracting high quality talent
• Achieving top quartile growth and margins.

Azentio Core Values:

• We work as one,

  Collaborate

  without boundaries, and win together
• We work with

  Uncompromising Integrity

  and

  Accountability

• Customer

  is at the core of all that we do
• We are

  Diverse and Inclusive

  . We treat our people, our customers and our wider community with

  Respect and Care

• We

  Innovate

  , we

  Excel

  and we

  Grow Together

• We

  Give Back

  to our communities through our business and our people

Pride