Enterprise Architect for Customer Service

5 - 9 years

0 Lacs

Posted:6 days ago| Platform: Shine logo

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Work Mode

On-site

Job Type

Full Time

Job Description

We are seeking a highly motivated and experienced IT Enterprise Architect with a strong focus on end-to-end customer service processes. In this role, you will be instrumental in shaping and aligning our IT landscape, particularly across platforms like SAP, ServiceNow, and other customer service-related systems. Your expertise will be pivotal in driving the digital transformation of our global service processes to ensure scalability, resilience, and exceptional customer experience. As an IT Enterprise Architect, your responsibilities will include managing enterprise architecture, aligning business goals with IT strategy, designing and maintaining end-to-end Enterprise Architecture for customer service processes, leading cross-functional workshops, guiding platform selection and integration, modeling IT architectures and processes, contributing to solution evaluations and vendor selection, coordinating communication with key decision-makers, and driving documentation and presentations for executive alignment. To qualify for this role, you should have a degree in computer science, industrial engineering, or a related field, along with previous experience as an Enterprise Architect or Solution-/Domain Architect in Customer facing IT landscapes. You should be well-versed in enterprise architecture methods and frameworks, governance structures, IT Service Management Frameworks, and have practical experience in implementing customer service solutions. Additionally, you should possess extensive experience with data architecture, integration concepts, cloud technologies, and enterprise architecture tools. In addition to technical expertise, we require strong English language skills, both spoken and written, for collaboration with specialist departments globally. Proficiency in German is also preferred. Ideal candidates will demonstrate strong organizational skills, excellent communication and presentation abilities, teamwork capabilities, results and quality-oriented work ethic, analytical and conceptual skills, flexibility, quick understanding, and constructive assertiveness.,

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