Enterprise Account Manager

About Us

GreenStitch

Role Overview

Key Account Manager

What You’ll Do

• Own and manage relationships with enterprise clients across their lifecycle
• Build scalable success playbooks for onboarding, training, and engagement
• Partner with clients to help them meet sustainability and emissions goals
• Identify upsell and cross-sell opportunities aligned with customer value
• Define and track key metrics (adoption, retention, NPS)
• Gather customer insights and feed them into product and engineering teams & prioritisation.
• Develop support materials: guides, webinars, training decks, and case studies

What We’re Looking For

• 2–5 years of experience in

  B2B SaaS

  or

  enterprise account management

• Strong stakeholder management and client communication skills
• Proven ability to build and scale customer success processes
• Bonus: Exposure to

  fashion/textile industry

  or

  sustainability/ESG

• Self-starter attitude — you're proactive, curious, and thrive in fast-paced teams

Why Join Us

• Be a founding member of the customer success team
• Work directly with the founding team and industry leaders
• Make a measurable impact in a mission-driven company