WFM Analyst Back Office: Job Description Job Summary: The WFM Analyst is responsible for the tactical planning delivery, monitoring staffing levels at an intraday / day level, proactively providing consultative advice and recommendations to ensure optimal balance of available employees to meet the demands of the business and organizational objectives Key Responsibilities: Scheduling to business specific rules, preference based, multi week performance / rule based schedule bidding Workflow & Workload Optimization (Front Office Voice ACDs / Dialer Management & Back Office email / fax / chat / website ++) Monthly / Fortnightly / Weekly optimized every week for next week. Schedule management of Future Schedule Change & Historical Adherence Exception Management for accurate Analysis Monitoring shrinkage, schedule adherence, variance reports of daily traffic volumes, headcount analysis, real time performance Monitors call routing; reviews and provides recommendations for optimal intervals on all real-time non-phone activities (training, meetings, coaching, etc.) Data Extraction and update the daily RAP (Review Action Plan governance and engagement tool with Operations) Pack (including commentary and recommendations) Service Delivery by Real time Adherence & Intervention / escalation Start with daily Review Action Plan (RAP) & Monitoring through day Prepare root cause analysis of SL performance, staffing and update reasons for aberrations for previous day Identifies course of action or makes recommendations relating to staffing deviations based on observations (Shift Extensions and Overtime offers, Schedule Adjustments, Skill changes). Chairing the daily RAP (Review Action Plan) calls with Operations and completing action items from the call Reviewing and Optimizing current day Schedules Analyzing forecasted volume and available staff to ensure that staffing is scheduled in the most efficient manner to properly utilize available resources and maintain acceptable service levels Identifies course of action and makes recommendations relating to staffing deviations Share trends & observations of issues impacting performance of the business Ensuring that optimum service level targets are achieved on a monthly, daily / intra-day basis in order to drive up service level consistency performance Sharing hourly, daily, weekly and monthly updates to stakeholders Variance reporting to enable management to make timely decisions about planned off line activities and outages Executes established Business Continuity procedures in times of unexpected outages and incident management events. (i.e. Unplanned System Outages, Fire, Power failures, etc.) Ad hoc tasks to support the business Synopsis General understanding of back office metrics Strong ability to multi-task and manage competing priorities AHT / UPT Analysis Strong analytical and problem solving skills Heightened attention to details to ensure accuracy in output Strong communication skills (verbal and written), to support confident and credible interactions with employees and leaders at multiple levels. Excellent with MS Excel, VBA, MS Access, Powerpoint, SQL, PowerBI, etc. Proactively identifies and initiates appropriate actions Work independently to handle Internal & Customer Requirements by providing timely and Required Reports with Trend Analysis Internal & external deadlines are to be met To ensure that appropriate quality standards are met. To ensure that MIS & Reports data is accurate and robust ensuring that reports are accessible to appropriate audience. Liaise with relevant external bodies as appropriate Position Qualifications: Minimum Qualifications: Requiring 3-4 years of strong performance and depth of relevant experience in Contact Centre environments Professional Skills: Proficiency in MS-Excel Basic Understanding of Back office dynamics Working knowledge of a WFM tool (Genesys, Nice WFM, Aspect eWfm, Verint i360, Teleopti, Avaya Aura, etc.) will be an additional advantage

Years of experience : 5- 10 years Team management experience mandatory Bachelors degree in Computer Science, Information Technology, or a related field. Immediate to 30 days notice Key Responsibilities: Lead and manage the end-to-end ISO27001 certification process. • Develop and implement information security policies, procedures, and controls. • Conduct internal audits and coordinate external audits for ISO27001 and SOX compliance. Support and guide the organization through SOX readiness and ongoing compliance. Perform risk assessments and security gap analyses; recommend corrective actions. • Collaborate with cross-functional teams to enforce security and compliance practices. • Maintain documentation and evidence required for audits and certifications. • Administer IT systems including identity and access management, system configurations, and patch management. • Provide Azure administration support, including resource provisioning, security configurations, and monitoring. • Offer guidance and training to internal teams on security and compliance best practices. Technical Skills Required: Deep knowledge of ISO/IEC 27001 standards and implementation methodology. • Experience with SOX compliance controls and audit processes. • Strong understanding of information security principles and risk management. • Hands-on experience with Azure administration and Microsoft 365 security features. • Familiarity with ITIL practices and IT operational controls. • Experience in vulnerability management, endpoint protection, and incident response. • Proficiency in preparing and maintaining compliance documentation Qualifications: • Bachelor’s degree in Computer Science, Information Technology, or a related field. • ISO27001 Lead Implementer or Auditor certification is highly desirable . • Azure Administrator certification (e.g., AZ-104) preferred. • Minimum 5 years of experience in IT security, compliance, or IT administration. Strong written and verbal communication skills. • Ability to work independently and manage multiple priorities in a fast-paced environment.

Job description We have a vacancy with below details, Role : Manual testing payment Experience -4-7 Notice Period : Immediate Joiners to 45 days Interview Mode : Virtual Work Mode : WFO Shift : rotational shift Role & responsibilities 1.manual testing 2.payment 3.swift message 4.MT series.

Job description We have a vacancy with below details, Role : AML Actimize tester Experience -6-9 Notice Period : Immediate Joiners to 45 days Interview Mode : Virtual Work Mode : WFO Shift : rotational shift Role & responsibilities US Market exposure, Actimize hands on experience (must have), UAT Testing exposure are critical for the role. Anyone up to 15+ years overall experience and at least 5+ years hands on in AML/KYC/Fraud with testing and Actimize experience is critical. Hands on actual experience of 5+ years in Frauds, AML/KYC especially for US region Has hands on knowledge of the Actimize platform (must have) Experience of handling controls testing and UAT testing.

Job description We have a vacancy with below details, Role : cash ops UAT Experience -4-8 Notice Period : Immediate Joiners to 45 days Interview Mode : Virtual Work Mode : WFO Shift : 24*7 Role & responsibilities Payments subject matter expert with domain knowledge Sound understanding on Cash products & message types (MT series), MT103, 202, 202COV Message, routing and clearing logics Must have good exposure on ISO formats CBPR+ & HVPS (PACS MX), involvement in ISO migration. Should be well versed with major clearing platforms SWIFT, CHAPS, CHIPS, FEDS, EBA & TGT, MAS, CHATS, FEMA and other MESA countries. Testing experience & generic project management skills are preferred Should possess common understanding about Investigation process and its msg types (CAMT etc.,) Adopt to the new Ways of Working to experiment, innovate and iterate to deliver best in class solutions as part of the Client Journey Immediate Joiner / Notice Period Should be flexible to work in rotational shifts (24*7).

Role Summary/Purpose: The AVP, Program Manager CEO/COS Office will support enterprise-wide initiatives, manage high-visibility programs, and drive operational rigor across transformation and execution efforts led by the CEO’s Office. This role offers broad exposure to leadership teams and is ideal for someone with strong program management, analytical, and communication skills looking to operate at the intersection of strategy and execution. Essential Responsibilities: Enterprise Program & Initiative Management Coordinate and manage end-to-end execution of strategic programs sponsored by the CEO/COS Office. Translate leadership objectives into actionable program plans with clear milestones, deliverables, and ownership. Support cross-functional alignment across Operations, Technology, Risk, and Business teams on enterprise priorities. Monitor progress against goals, flag risks, and ensure timely delivery through structured governance and reporting. Executive Communications & Engagement Prepare high-quality presentations, reports, and updates for senior leaders and stakeholders. Translate data and program outcomes into clear, compelling narratives. Support meeting planning, agenda setting, and follow-through on action items from senior-level forums. Performance Tracking & Continuous Improvement Define and track KPIs and success metrics aligned to program goals. Surface insights from data to inform decision-making, spot opportunities, and support continuous improvement. Contribute to a disciplined program management culture that balances agility with accountability. Required Skills/Knowledge: Education & Professional Background Graduate from a reputed institution with 4–9 years of experience in program or project management, business operations, or consulting. Experience in CEO’s office roles, cross-functional delivery, or strategy execution roles is preferred. Background in financial services, shared services a plus. Program & Project Management Proven experience managing enterprise programs involving multiple stakeholders and timelines. Strong knowledge of project planning, milestone tracking, reporting, and risk management. Proficiency with tools like MS PowerPoint, Excel, Visio, or Tableau/Power BI. Communication & Influence Excellent written and verbal communication skills. Strong executive presence with the ability to synthesize complex inputs and engage senior leadership. Ability to build relationships, drive alignment, and influence without authority. Problem Solving & Operational Discipline Strong analytical mindset with the ability to identify gaps, streamline processes, and drive action. Comfortable navigating ambiguity and bringing structure and clarity to evolving initiatives. Ability to multitask and prioritize effectively in a fast-paced environment. Work Timings: 2 PM – 11 PM IST

Job Title: Manager HR Business Partner Location: Trivandrum, Kerala Experience: 7–12 years Industry: IT/ITES Reports to: Senior HR Leadership / Director – HR Role Overview: As a strategic HR Business Partner, you will act as the primary liaison between business units and the HR team. You’ll play a vital role in enabling business success by aligning human resource strategies with business objectives, driving employee engagement, fostering a culture of performance, and implementing talent development initiatives. Key Responsibilities: Partner with business leaders to understand workforce needs and design people strategies. Lead talent management initiatives, including performance reviews, employee engagement, and succession planning. Drive employee relations activities, ensuring a positive and compliant work environment. Support change management efforts, including restructuring, workforce transformation, and cultural initiatives. Collaborate with COEs (e.g., L&D, Comp & Benefits) to deliver integrated HR solutions. Analyze HR metrics to measure success and recommend continuous improvements. Coach managers on leadership, performance, and team development. Facilitate onboarding, assimilation, and retention programs for key talent. Requirements: 7–12 years of progressive HR experience, with at least 2 years in a business partner role. Strong understanding of HR practices in the ITES industry. Excellent interpersonal and stakeholder management skills. Experience in managing HR analytics and creating data-driven strategies. Master’s degree in HR, Business Management, or related fields. Proven track record of leading or supporting digital transformation initiatives in HR is a plus. Preferred Attributes: Empathetic listener and effective communicator. Problem-solver with a collaborative mindset. Agile, resilient, and capable of thriving in a dynamic environment. Experience with HRIS tools like Workday, SAP SuccessFactors, or similar.

Job description We have a vacancy with below details, Role : Business analyst Experience -7-9 Notice Period : Immediate Joiners to 45 days Interview Mode : Virtual Work Mode : WFO Shift : rotational shift(24*7) Role & responsibilities Payments subject matter expert with domain knowledge Sound understanding on Cash products & message types (MT series), MT103, 202, 202COV Message, routing and clearing logics Must have good exposure on ISO formats CBPR+ & HVPS (PACS MX), involvement in ISO migration. Should be well versed with major clearing platforms SWIFT, CHAPS, CHIPS, FEDS, EBA & TGT, MAS, CHATS, FEMA and other MESA countries. Testing experience & generic project management skills are preferred Should possess common understanding about Investigation process and its msg types (CAMT etc.,) Adopt to the new Ways of Working to experiment, innovate and iterate to deliver best in class solutions as part of the Client Journey Immediate Joiner / Notice Period Should be flexible to work in rotational shifts (24*7).

Role & responsibilities Must Have Experience in Voice International Process Preferred candidate profile Must Have experience in Banking Domain

Role & responsibilities Must have experience in Financial Planning and Analysis Preferred candidate profile Must have experience in Reporting, Modelling, Adhoc Salary Best in Industries