Engineer- Transmission

Engineer - Transmission

What You Will Do: Key Responsibilities

• Work in a

  24x7 environment

  , providing continuous support.
• Support customers over

  email and phone

  , ensuring effective communication.
• Possess sound knowledge of

  Microwave Technology

  .
• Be responsible for

  2nd Line troubleshooting of Microwave systems

  , specifically the

  Cradlepoint 6xxx Series

  .
• Have sound knowledge of

  Cradlepoint Mini-link 6300, 6600 Series & Mini-link TN AMM series

  .
• Possess

  SO-EM/ENM hands-on experience

  .
• Perform

  Software upgrade processes

  for Mini-link 6300, 6600 Series & Mini-link TN AMM series.
• Demonstrate

  QoS parameter knowledge

  for Mini-link 6300, 6600 Series & Mini-link TN AMM series.
• Handle

  Ethernet alarms and parameters

  with their troubleshooting processes.

• Raise and update tickets

  in the relevant tool for all issues handled/worked upon.

• Report daily issues

  handled/escalated in the form of daily shift reports.
• Ensure that issues are handled within the

  right timeframes as per the SLA/Commitments

  .
• Possess good knowledge of

  SLA/WLA

  .
• Be proficient in

  preventive activities

  using available performance reports from Microwave NMS.
• Be skilled in

  customer handling and RCA (Root Cause Analysis) identification

  .

You Will Bring: Required Qualifications

• Education:

  Degree/Diploma in Engineering, preferably in Electronics, Computer Science, Telecommunication, or equivalent.

• Experience:

  3-7 years of hands-on experience in a

  2nd Level Engineer - functional role

  .
• Good

  Technical Knowledge of Microwave Technology

  , preferably Cradlepoint 6K series.

• Transmission or ENM experience

  preferred.