Posted:2 weeks ago|
Platform:
Work from Office
Full Time
The maintenance farmer builds relationships and manages the account of existing core 1-3 customers through meetings and by retaining existing and building new business with them. He/she also manages and grows portfolio by selling maintenance contracts and related digital services. Additionally, the maintenance farmer generates modernization leads to modernization farmer Customer relationship management • Proactively develops and creates customer relationships in his/her area of responsibility • Is accountable for developing KONE position in his/her customer base or market area • Creates and communicates leads and sales opportunities for entire KONE sales team (e.g. cross-selling) • Ensures customer satisfaction and solving complaints with the rest of the KONE team • Documents the customer and contact information, maintains customer data Sell • Proactively generates opportunities from existing customer base • Collaborates with maintenance team for leads (maintenance technicians) • Is accountable for leads, opportunities, orders and contracts to meet the sales budget and pricing targets • Is accountable for finding customer needs and that KONEs solution matches with the needs • Is responsible for pricing using the approved tendering tools, and for optimizing prices and discounts within his/her authority • Validates that the contents of the contract are in line with the negotiation process outcome • Maintains full information of opportunities, tasks and visits, keeps sales funnel data up-to-date • Responsible for timely and accurate reporting in CRM • Responsible for gathering relevant information about market and competitors from the field • Supports the finance function in money collection. • Is responsible for the account over the entire sell process and customer relationship • Drives execution of her/his individual sales plan
Kone
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