Quality Lead - Community Support Habuild Healthtech

3.0 - 4.0 years

4 - 6 Lacs

Nagpur

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About Habuild: Habuild is Indias first habit-building platform starting with daily yoga. Our mission is to make habit building simple, consistent, and joyful for every household. Whether you're 3 or 91, we help you show up daily. With over 1 Crore members across 100+ countries, Habuild is building the largest wellness movement rooted in daily discipline, consistency, and care. As we scale rapidly, were looking for a quality-focused and process-driven leader to head the Audit and Quality Check vertical within our Member Support Team . This role is central to ensuring we consistently deliver exceptional support experiences to our growing global community. To Apply: Please fill up the application form- https://habuild.keka.com/careers/jobdetails/90411 What Youll Do Own and evolve the quality audit framework for Community Support across chat, voice, and email channels Lead the quality and audit vertical of the Member Support team, ensuring high standards of accuracy, empathy, and responsiveness. Design and implement quality check processes, review frameworks, and audit schedules for chat, call, and email support. Monitor and evaluate interactions to identify gaps in training, tone, resolution, and escalation handling. Provide actionable feedback to support agents and drive continuous improvement through coaching and retraining. Build a QC dashboard to track key metrics, resolution time, accuracy scores, etc. Collaborate with internal product and tech teams to work with AI-backed quality control toolshelp fine-tune models, validate scoring logic, and assimilate AI-generated findings into actionable insights Collaborate closely with support operations, training, and product teams to enhance the overall customer experience. Define quality benchmarks, and ensure adherence through regular audits. Implement tools or processes to automate QC sampling, feedback loops, and reporting. Lead a small team of quality analysts (if applicable), ensuring delivery against audit SLAs What Were Looking For 3–4 years of experience in a support QA/audit role, preferably in a B2C setup (wellness, edtech, or consumer tech is a plus), or experience in customer support or BPO environments Experience with support channels like chat, voice, or email is a must Proven experience in setting up and scaling audit and quality review processes. Strong attention to detail with the ability to identify process inefficiencies and user pain points. Excellent communication and coaching skills — able to give clear, constructive feedback to agents. Hands-on with support QC tools, CRM/ticketing systems, and Excel/Sheets for reporting and data slicing. Ability to thrive in a fast-paced, evolving environment with a strong ownership mindset. Strong process orientation and data-driven decision-making.

Posted 1 week ago

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Google Hiring For Quality Analyst T&S- CSA || Teleperformance || Teleperformance (TP)

1.0 - 5.0 years

3 - 6 Lacs

Hyderabad

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Roles and Responsibilities Conduct quality analysis, inspection, and audits to ensure compliance with industry standards and company policies. Identify areas for improvement through root cause analysis and implement corrective actions. Collaborate with cross-functional teams to resolve quality issues and improve overall process efficiency. Develop and maintain documentation of quality procedures, checklists, and reports. Need QA candidate who had experience in CSA Non-Voice background [ Trust & Safety Email chat candidates are more preferable] Need good knowledge on Play store Apps and Android knowledge Need 1 to 3 years of Experience candidate in Technical non voice background Need Immediate to 15 days candidate Need Excellent communication candidate Salary Up to 30 to 40% Hike on current CTC 5 Days working 2 Way Cab facility Please send your resume and required details to below number if you have above Point Skills only Contact: 9449900627, yamanurappa.kuri@teleperformancedibs.com [ Please do not call] Please send you all below required details Name: Number: Location: Updated Resume: Total years of experience: Notice period:

Posted 2 weeks ago

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Immediate openings For Quality Analyst _Non-Voice (Email & Chat) Hexaware Technologies

2.0 - 7.0 years

2 - 4 Lacs

Chennai

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Immediate openings for Quality Analyst _Non-Voice _Chennai Job description: Providing active feedback to agents through Call/ID & generating audit trends as defined or as per critical needs without compromising total target audits in 80% of available time Implementing Quality Monitoring Standards & Monitoring ID movements/follow-ups taking corrective measures towards improvement Participate in huddle sessions, share inputs with Team members related to error trends, process updates and technical issues. Working in close tandem with Assistant Managers and SMEs on the process for an excellent team and process performance. Quality Analysts contact all the dissatisfied customers and provide a detailed analysis to improve customer experience. Required to provide detailed analysis for escalations, product and process changes/launches. Coordinate for calibration sessions and adherence towards enhancing calibrated process performance. Should have been a Quality analyst for at least two years in a Telecom Process. Experience from BPO industry with Telecom customer service background. Should have experience in auditing the email & chat would be an added advantage Criteria Graduation from any stream is mandatory Should have at least 2 years of experience as a quality analyst preferably from Telecom customer service background and preferred email & chat background Experience on feedback and coaching techniques, ensuring improvement of the process through Quality tools on Lean, Kaizen and Six Sigma. Note : Interested candidates reach out to below : Nandhini A - 7358342513, NandhiniA1@hexaware.com

Posted 1 month ago

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