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2.0 - 7.0 years

4 - 9 Lacs

Hyderabad

Work from Office

**Immediate Joiners are preferred** Work Location: Hyderabad Role & Responsibilities: : Deliver training sessions on US Healthcare processes including claims, billing, eligibility, and customer service protocols. Proven experience in training with over 1+ years of experience as a Trainer on papers. Facilitate onboarding and nesting programs for new hires in a contact center setup. Collaborate with operations, quality, and client teams to ensure training alignment with business goals. Conduct refresher and upskilling sessions for existing staff based on performance and process updates. Maintain training effectiveness through assessments, feedback, and continuous improvement. Support process transitions and updates through timely training interventions. Create and update training materials, SOPs, and e-learning content. Participate in calibration sessions with QA and client teams. Provide floor support and troubleshoot process-related queries post-training Preferred candidate profile Minimum 1+ years of experience in training roles within US Healthcare contact center operations. Strong understanding of US healthcare terminologies, insurance workflows, and compliance standards (HIPAA, CMS, etc.). Proven experience in facilitating classroom and virtual training sessions. Excellent communication skills both verbal and written. Proficiency in MS Office tools (Word, Excel, PowerPoint). Exposure to LMS platforms and instructional design tools is a plus. Interested candidates kindly share your updated CV to gsyed.suhail@firstsource.com Contact: Suhail HR - 9290528486 (WhatsApp) Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.

Posted 5 hours ago

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5.0 - 9.0 years

0 Lacs

haryana

On-site

The Workday Absence Management and Time Tracking Consultant in this role will focus on configuring and optimizing the absence and time tracking module within Workday. This includes responsibilities such as setting up absence plans, accruals, holiday schedules, time-off policies, and maintaining rules for absence tracking, eligibility, and balances. Additionally, the consultant will support the time tracking module by configuring time entry rules, work schedules, time reporting, time approval processes, and maintaining configurations for overtime, shift differentials, and break times. As the owner of the Workday absence and time tracking module, you will be responsible for designing, solutioning, implementing, configuring, testing, and managing this module. Leveraging expert knowledge, you will lead initiatives to deliver projects and module enhancements identified in the optimization roadmap. You will also manage half-yearly Workday release enhancements, resolve service tickets related to absence and time tracking, and serve as a Subject Matter Expert (SME) providing training to stakeholders on utilizing the module effectively. In addition to overseeing employee and configuration data gathering, transformation, mapping, and cleansing, you will also be responsible for performing and monitoring mass data loads using tools like EIB. Testing efforts within P&C Systems will be implemented to ensure smooth user acceptance testing (UAT) and Integrated testing. Staying updated with Workday updates, releases, and industry best practices is crucial to enhance system capabilities. Moreover, mentoring and guiding junior colleagues in configuration and testing will be part of your responsibilities. Qualifications required for this role include a Bachelor's degree in computer science, business administration, or related field, or equivalent work experience. A minimum of 5 to 7 years of Workday experience with expertise in absence management and time tracking is necessary, along with Workday Absence/Time Tracking certification. Strong problem-solving skills, ability to troubleshoot technical issues, excellent communication skills, and the ability to work independently under general direction are essential for this position.,

Posted 1 week ago

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5.0 - 9.0 years

0 Lacs

haryana

On-site

As the Workday Absence Management and Time Tracking Consultant, you will focus on configuring and optimizing the absence and time tracking module within Workday. Your responsibilities will include configuring and supporting Workday Absence Management and Time Off modules, setting up absence plans, accruals, holiday schedules, time-off policies, maintaining rules for absence tracking, eligibility, and balances. Additionally, you will support the time tracking module by configuring time entry rules, work schedules, time reporting, time approval processes, and maintaining configurations for overtime, shift differentials, and break times. You will own the Workday absence and time tracking module, leading the design, solutioning, implementation, configuration, testing, and ongoing management. Utilizing your expert-level knowledge, you will lead initiatives and projects identified in the absence and time tracking module optimization roadmap. You will manage half-yearly Workday release enhancements and resolve Service NAB tickets for absence and time tracking-related issues, system enhancements, and process improvement initiatives. In this role, you will serve as a Subject Matter Expert for Workday absence and time tracking, providing training to absence partners, managers, and stakeholders on effectively utilizing the absence and time tracking module in Workday. You will be responsible for gathering, transforming, mapping, and cleansing employee/config data, performing and monitoring mass data loads using tools like EIB, ensuring data accuracy and error handling, and providing post-load validation and support. Additionally, you will implement testing efforts within P&C Systems to ensure smooth user acceptance testing and Integrated testing. It is essential to stay up to date with Workday updates, releases, and industry best practices to enhance system capabilities. Furthermore, you will mentor and guide junior colleagues in their role regarding configuration and testing. Qualifications: - Bachelor's degree in computer science, business administration, or related field, or equivalent work experience. - Minimum of 5 to 7 years of Workday experience with expertise in Workday absence management and time tracking, and proficiency in areas such as HCM, compensation, benefits, talent, recruiting, and recruitment. - Must be Workday Absence / Time Tracking certified. - Strong problem-solving skills and ability to troubleshoot Workday technical issues. - Excellent verbal and written communication, with escalation and conflict resolution skills. - Ability to work under general direction and independently. (Note: This job description is sourced from hirist.tech),

Posted 2 weeks ago

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0.0 - 4.0 years

0 Lacs

chennai, tamil nadu

On-site

As an Admission Coordinator based in Mugalivakkam, you will play a crucial role in facilitating the entire admission process for prospective students and their families. Your primary responsibility will be to ensure a seamless experience from the initial inquiry stage to enrollment. Your excellent communication skills in English will be essential in guiding and assisting potential students and parents. You will be required to provide detailed information on various programs, eligibility criteria, scholarships, and financial aid options available. Collaboration with marketing teams will be necessary to develop and execute effective recruitment strategies, including outreach programs to attract potential students. Additionally, you will work closely with academic departments, faculty members, and administration to streamline the admission process and address any student concerns that may arise. Your role will also involve assessing applications, verifying documents, and ensuring that all admission requirements are met before granting final approval. It will be important to maintain accurate admission records, generate reports, and analyze enrollment data to identify areas for process improvement. This is a full-time position that requires a day shift schedule. The benefits include Provident Fund. If you are interested in this opportunity, please contact HR at 7299087863. (Note: The contact information provided in the original job description has been excluded as per the guidelines.),

Posted 2 weeks ago

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