E Commerce Specialist

Job Responsibilities:-

E-commerce KAM is responsible for managing a company's presence and performance on online marketplaces (such as Amazon, Flipkart, Myntra) & D2C (Shopify) channel. This role involves various tasks related to product listings, inventory management, pricing strategies, sales optimization, and customer service on these platforms

Responsibilities:

1. Product Listings & Content Management:
• Create, manage, and optimize product listings across various marketplaces & D2C.
• Ensure accurate and compelling product descriptions, images, pricing, and keywords.
• Monitor competitor listings and implement improvements based on trends and best practices.
2. Marketplace & D2C Optimization:
• Analyze marketplace performance, sales trends, and customer feedback to optimize product listings for higher visibility and conversion.
• Do competition analysis of their strategy into pricing, marketing and new products.
3. Inventory Management:
• Ensure the availability of products and manage stock levels to avoid out-of-stock situations or overstocking.
• Coordinate with warehouse or logistics teams to ensure timely restocking and dispatching.
4. Order & Customer Management:
• Oversee order processing, ensuring smooth and efficient order fulfillment.
• Handle customer inquiries, complaints, and returns effectively and professionally.
• Ensure compliance with marketplace policies regarding customer service and returns.
5. Pricing & Promotions:
• Monitor pricing strategies to remain competitive within the marketplace.
• Implement promotional campaigns, discounts, and bundles to drive sales and attract new customers.
• Knowledge of running marketing campaigns and optimization
• Knowledge of AMS, FK Marketing & Myntra Marketing.
• Knowledge of Shopify pricing and promotion activities
6. Data Analysis & Reporting:
• Analyze key performance indicators (KPIs), such as sales, traffic, conversion rates, and customer reviews, to assess marketplace performance.
• Prepare regular reports for internal stakeholders regarding performance and trends.
• Use marketplace analytics tools to gather insights and inform decisions.
7. Marketplace & D2C Compliance:
• Stay up to date with changes in marketplace policies, guidelines, and trends.
• Ensure compliance with all platform requirements, including shipping, returns, and product listings.
8. Collaboration:
• Collaborate with marketing, logistics, and product teams to ensure a seamless end-to-end experience.
• Coordinate with suppliers and vendors to ensure timely product availability and quality.

Skills and Qualifications:

• Proven experience in managing online marketplaces (Amazon, FLipkart, Myntra, Q-commerce) & D2C (Shopify) Channel
• Strong understanding of e-commerce platforms, Shopify and digital marketing tools.
• Excellent communication and customer service skills.
• Proficient in data analysis and reporting, with the ability to use Excel, Google Sheets, or other data management tools.
• Strong organizational and multitasking abilities.
• Ability to work independently and as part of a team.
• Familiarity with inventory management systems.
• Bachelors degree in business, marketing, or a related field is preferred.

Preferred Experience:

• Experience with paid advertising on platforms like Amazon Ads, Flipkart Ads, Myntra Ads etc.

This role requires a combination of technical, analytical, and customer service skills, making it crucial for driving online sales and maintaining a strong marketplace presence.

WORK FROM OFFICE

LOCATION- GREATER NOIDA