DVP/VP Grade Cluster Head Ahmedabad- Baroda- Surat- Rajkot

Role & responsibilities

Cluster Head branch Retail Banking

The role entails managing and scaling up the Branch Retail Business banking business network for the assigned branches by creating strategies to achieve growth targets for the branches by managing operations and resources in the most cost efficient and technology effective manner. It also entails developing constructive relationships with and working closely with them to boost volume of business by establishing a strong foundation with them as their financial partner of choice. It is accountable to ensure expansion of branch footprint, product penetration and delivery of high quality customer service. The role will closely collaborate with the product and operations teams to drive effective customer acquisition, servicing and deepening. It includes building up teams, systems, process and culture relevant to the branch network scale.

The position will be responsible for management and effective functioning existiing Branches

The individual would be responsible for acquisition of new clients, meeting the financial plan and adherence to the defined set of control, compliance and regulatory guidelines.

Responsible for team management, the individual must ensure a cohesive environment and maintaining the right culture within the branches. Would be also responsible for initiating and successful delivery of micro events to on-board new clients and fasten the pace of growth towards it.

KEY RESPONSIBILITIES

.

Responsible for ensure Operations, Compliance and Audit process of bank and regulator in assigned branches.

Responsible for generating business for various banking products like Savings & Current Accounts, Mutual Funds, Fixed Deposits, Shares etc.

Taking various initiatives for increasing customer penetration for sales.

Managing customer centric banking operations, forwarding customer instructions to the

concerned department & ensuring customer satisfaction by achieving delivery & service quality norms.

Developing relationships with key decision-makers in target organizations for business development.

Responsible for managing and growing the retail banking business within a cluster.

Responsible for sales management and revenue generation within cluster.

Provide quality leadership, encouragement, and guidance to all assigned personnel, while ensuring that clients receive superior client service quality.

Perform other duties as assigned by the bank.