Duty Manager - Hotel, Mall

Oversee the entire Front Office operation to maintain high standards
Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvementEnsure regular and VIP Guests are recognised and that the Front Officedepartment operates with a sales attitude and promotes the hotel brand's loyalty schemeSet departmental objectives, work schedules, budgets, policies, and proceduresMonitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamworkEnsure Team Members have current knowledge of products, services,pricing and policies, as well as knowledge of the local area, and are continuouslytrained to learn and understand policies and practicesMaintain good communication and working relationships with all departments at the propertyMonitor staffing levels to meet cover business demandsConduct monthly communication meetings and produce minutesManage staff performance issues in compliance with company policies and proceduresRecruit, manage, train and develop the Front Office teamComply with hotel security, fire regulations and all health and safety legislationAct in accordance with policies and procedures when working with front of house equipment and property management systems.