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0.0 - 5.0 years

2 - 3 Lacs

Noida, Uttar Pradesh, India

Remote

Designation: Customer Associate /Senior Customer Associate Nature of Job Voice / Chat / email etc: DUAL CHAT Job Location: NSEZ , NOIDA Sector 81 Job Type WFH / WFO: WFO Shift and working days: Night, 5 DAY MODULE Min Education required: HSC Mandatory Certification if any: Min Experience: 1 Year in International DUAL CHAT English Communication proficiency - voice: Versant 58 English Communication proficiency Written Computer Knowledge: 35WPM, 90 % Accuracy Familiar with MS Office and Use of Internet applications. Technical or Process specific knowledge: DUAL CHAT B2C domain is mandatory in BPO Interview Rounds: HR ROUND, OPS, VERSANT , LIVE CHAT Documentation requirements: Aadhar / All academic documents / all experience proofs / Photo ID / last 3 pay slips if exp

Posted 4 days ago

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1.0 - 3.0 years

3 - 4 Lacs

Pune

Work from Office

Hiring: B2C chat process Exp: min 6 Months exp in international B2C chat CTC: up to 4.8 LPA Education: Grad/UG Location: Pune (Hinjewadi Phase 3) WFO/24*7 shift Cab available Contact: 9653852049(HR Gaurav)

Posted 5 days ago

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1.0 - 5.0 years

3 - 4 Lacs

Noida

Work from Office

Role & responsibilities Resolve International customer queries Over Chat. Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid and complete information by using the right methods/tools. Meet personal/customer service team sales targets and Chat handling quotas. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Follow communication procedures, guidelines and policies. Preferred candidate profile ( Min 1 Year Experience In international Chat) Proven customer support experience or experience as a Client Service Representative. 35+ WPM Typing speed with 90+ Accuracy. Familiarity with CRM systems and practices. Customer orientation and ability to adapt/respond to different types of characters. Excellent communication and presentation skills. Ability to multi-task, prioritize, and manage time effectively. Perks and benefits Salary Up to 4.33 LPA ( Salary is totally depend over Experience ) Both side cab Loyalty Bonus Incentives For Any Further Query & for Active Response share me your updated CV over WhatsApp :- Aditya Choudhary (HR)- 8920936468 (Share CV on Whatsapp No Calls) (aditya.choudhary1@techmahindra.com) Divyansh (HR) - 9032269270 (Share CV on Whatsapp No Calls) (dj00865836@techmahindra.com)

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1.0 - 4.0 years

1 - 4 Lacs

Hyderabad

Work from Office

International chat Process Candidate must have 1 yr experience in chat, dual /Triple chat, CTC : 4.3 LPA 5 days working and 2 week Off 2 way cab facility, round of interview HR OPERATIONAL ROUND CHAT ASSESSMENT VERSANT Interested candidate can share cv on am001081444@techmahindra.com, Contact :8712394983 ,share CV on whats app, **MENTION MARY ON THE CV**

Posted 2 weeks ago

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1.0 - 6.0 years

3 - 4 Lacs

Hyderabad

Work from Office

We Are Hiring "International Chat Support" Exp : 1+Year Quali : UG(Inter)/PG Salary : upto 4.0 LPA Location : Hi-tech City Rotational Shifts 5 days working Note : 2 Way Cab Skills : Excellent Communication Typing Speed 40WPM Dual Chat Support

Posted 3 weeks ago

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1.0 - 4.0 years

4 - 5 Lacs

Hyderabad

Work from Office

Min 1 Yr Exp In Technical Support International Voice Must Have exp into Windows, Microsoft Troubleshooting Graduates Only CTC-Up to 5 LPA+ Variables Location-Hyderabad 24*7 US Shift 2 Way Cab 5 Days Working Immediate Joiners Contact 8769866443 Neha

Posted 3 weeks ago

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1.0 - 6.0 years

1 - 6 Lacs

Hyderabad

Work from Office

Min 1 yr expr into Technical dual chat Must expr into Microsoft and windows products Location: Hyderabad Immediate joiners preferrable Excellent communication skills Typing speed 35 WPM Salary: 1 Yr 4.5 LPA/ 2 Yrs 6 LPA Thanks Christy 7200217280

Posted 3 weeks ago

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1.0 - 5.0 years

1 - 3 Lacs

Hyderabad

Work from Office

International Chat Support 12 Months of experience is mandatory Dual and Triple chat Good at typing, CTC : max upto 4.3 LPA. 5 days working 2 week off 2 way cab facility, Round of interview 1 HR 2 Ops 3 versant Assessment 4 Chat Assessment Contact : RAMYA HR : 9392740501 E-Mail: PB001090947@TechMahindra.com Preferred candidate profile

Posted 1 month ago

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1.0 - 5.0 years

2 - 5 Lacs

Chennai

Work from Office

Dear Candidate, Greetings from Movate technologies formerly known as CSS Corp! Technical Live Chat Support Role @Ambattur Movate Ambit IT Park Please find below Job Description for your reference Job Title : Technical Support Live Chat Process. Work Location: Ambattur Chennai ( Ambit IT Park) Experience: Minimum 1 Year of Experience Into Technical Live Chat Support. Education Qualification. Any bachelors degree. Roles and Responsibilities: 1. Assisting the US customers through Via Live Chats. 2.Should be capable of handling multiple live chat. 3.Should be hands on Experience in handling multiple chats at the same time 4.Must be flexible to work in rotational night shift. Required Skills & Desired Skills : 1.Excellent Communication Skills both in Verbal and written communication. 2.Should have basic technical knowledge on, Router, modem , Ip Address, and basics of troubleshooting steps. Perks and Benefits: Both ways pick up and drop cab will be provided at the doorstep. If people are relocating from Outstation will get15days of accommodation from the company side. Provident fund Medical Insurance If you have the Relevant experience to the above JD pls send your resume to the below Mail id. nikhil.dhansinghmohta@movate.com For Walk-In Address Please come for the Below address and mention HR Nikhil on the Top of the resume No 32 A and B, Ground Floor, Ambit IT Park, Ambit Park Road, Ambattur Industrial Estate, Ambattur , Chennai, 600058 Tamil Ndu, India. Regards, Nikhil Mohta Associate Human Resource (Talent Acquisition) 32 A&B Industrial Estate, Ambit, Chennai, India Mail id.nikhil.dhansinghmohta@movate.com | movate.com Mo mentum + Inno vate = Movate

Posted 1 month ago

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1.0 - 4.0 years

0 - 3 Lacs

Hyderabad

Work from Office

Greetings from IntouchCX! IntouchCX, formerly known as 24-7 Intouch, is a global contact center outsourcer with over 25 years of experience. We provide innovative, value-driven customer service solutions across various industries, including Retail & Digital Commerce, Consumer Tech, Entertainment, Gaming & Media, Travel & Transportation, Health & Wellness, Financial Services & Fintech, and more. Our focus is on creating dynamic environments for our team members and leveraging advanced technology to enhance customer experiences. If you want to learn more about our story, you can visit our story page [here](https://www.intouchcx.com/differentiators/our-story). Job Summary: We are hiring experienced professionals for our International Chat Process Customer Support team. This is an excellent opportunity for individuals with at least 6 months of experience in a chat-based customer support role. Candidates must be ready for immediate joining and comfortable working in a dynamic, international work environment. Job Opportunity: International Chat Support Executive Key Benefits: Provident Fund (PF) & ESI / Health Insurance 2-Way Transportation (Pick-up & Drop) Performance-Based Incentive Plans 5 Working Days with 2 Weekly Offs Key Responsibilities: Respond to customer queries via live chat in a professional and timely manner Provide accurate information regarding products and services Efficiently resolve complaints and escalate complex issues as needed Manage up to 2 chats simultaneously Achieve individual KPIs, including response time, resolution rate, and customer satisfaction Requirements: Minimum 6 months of experience in international chat-based customer support Excellent written communication skills in English Strong interpersonal and problem-solving abilities Ability to multitask and handle multiple chats effectively Willingness to work in rotational shifts (including night shifts) Typing speed of 3035 WPM with at least 80% accuracy Familiarity with CRM/chat tools is an advantage Preferred Candidates: Immediate joiners Experience with US, UK, or Australian customers Comfortable in a high-performance, target-driven work environment Mention on Resume HR VishnuContact HR Vishnu Call: 8309338296 WhatsApp: 8309338296 Email: vishnu.athmakuru@intouchcx.com Role: Chat Support Industry Type: BPM / BPO Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Non Voice Education UG: Graduation Not Required

Posted 1 month ago

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1.0 - 4.0 years

2 - 4 Lacs

Hyderabad

Work from Office

Greetings from IntouchCX! IntouchCX, formerly known as 24-7 Intouch, is a global contact center outsourcer with over 25 years of experience. We provide innovative, value-driven customer service solutions across various industries, including Retail & Digital Commerce, Consumer Tech, Entertainment, Gaming & Media, Travel & Transportation, Health & Wellness, Financial Services & Fintech, and more. Our focus is on creating dynamic environments for our team members and leveraging advanced technology to enhance customer experiences. If you want to learn more about our story, you can visit our story page Job Summary: We are hiring experienced professionals for our International Chat Process Customer Support team. This is an excellent opportunity for individuals chat-based customer support role. Candidates must be ready for immediate joining and comfortable working in a dynamic, international work environment. Job Opportunity: International Chat Support Executive Roles & Responsibilities Must have excellent verbal and written communication skills Should be capable of handling customer queries through live chat in real time Ability to manage 3 to 4 chats simultaneously with efficiency and accuracy Eligibility criteria Must have at least 6 months of experience in International chat support Typing speed should be more than 35 WMP with 90+ accuracy Should be able to join Immediately Pursuing candidates or severing notice period candidates are not eligible Should be flexible in working as per business requirement ( Night shifts/ Graveyard shifts) Perks & Benefits Transportation provided with in 25kms without hiring radius PF ESI Performance based Incentives Work Location - LIB, Kokapet. Interested candidates may walk in to the location mentioned below with a hard copy of their resume and Aadhar card. Mode of Interview - Face to Face Time: 11:30 AM Mega Walk -in on - 9th June and 10st June ( Mention Rahela on Top of the resume ) Walk-in Location - B16, Raheja Mindspace, 5th Floor, Back side of Inorbit Mall. ( https://maps.app.goo.gl/3kE8P4BkSqWiwLmXA )

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0.0 - 4.0 years

3 - 4 Lacs

Gurugram

Work from Office

Hiring Alert Backend Process at WNS! We are excited to announce new openings for a Backend Process Executives at WNS, a leading global Business Process Management (BPM) company. If you're enthusiastic, dynamic, and have excellent communication skills, this is your chance to build a promising career with us! Require - Proficiency in Bengali and English Job Role: Customer service background ( Non Voice ) Location: WNS, Gurgaon near World tech park, sector 30 Shift: Rotational Cab Facility: Available(Depends on shifts) Budget- Maximum upto 4.5 Lpa Experience- 06 Months- 3 Years Language- Bengali, English Key Responsibilities: Handle customer queries via and chat channels. Provide real-time support and solutions to customers. Maintain a positive, empathetic, and professional attitude at all times. Ensure timely follow-up and customer satisfaction. Requirements: Excellent Bengali communication skills (verbal and written). Prior customer service experience is a plus. Basic computer knowledge and typing speed. Freshers and experienced candidates are welcome!

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1.0 - 5.0 years

2 - 5 Lacs

Chennai

Work from Office

Dear Candidate, Greetings from Movate technologies formerly known as CSS Corp! Technical Live Chat Support Role @Ambattur Movate Ambit IT Park Please find below Job Description for your reference Job Title : Technical Support Live Chat Process. Work Location: Ambattur Chennai ( Ambit IT Park) Experience: Minimum 1 Year of Experience Into Technical Live Chat Support. Education Qualification. Any bachelors degree. Roles and Responsibilities: 1. Assisting the US customers through Via Live Chats. 2.Should be capable of handling multiple live chat. 3.Should be hands on Experience in handling multiple chats at the same time 4.Must be flexible to work in rotational night shift. Required Skills & Desired Skills : 1.Excellent Communication Skills both in Verbal and written communication. 2.Should have basic technical knowledge on, Router, modem , Ip Address, and basics of troubleshooting steps. Perks and Benefits: Both ways pick up and drop cab will be provided at the doorstep. If people are relocating from Outstation will get15days of accommodation from the company side. Provident fund Medical Insurance If you have the Relevant experience to the above JD pls send your resume to the below Mail id. nikhil.dhansinghmohta@movate.com For Walk-In Address Please come for the Below address and mention HR Nikhil on the Top of the resume No 32 A and B, Ground Floor, Ambit IT Park, Ambit Park Road, Ambattur Industrial Estate, Ambattur , Chennai, 600058 Tamil Ndu, India.

Posted 1 month ago

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0.0 - 4.0 years

3 - 4 Lacs

Gurugram

Work from Office

Hiring Alert Backend Process at WNS! We are excited to announce new openings for a Backend Process Executives at WNS, a leading global Business Process Management (BPM) company. If you're enthusiastic, dynamic, and have excellent communication skills, this is your chance to build a promising career with us! Require - Proficiency in Bengali and English Job Role: Customer service background ( Non Voice ) Location: WNS, Gurgaon near World tech park, sector 30 Shift: Rotational Cab Facility: Available(Depends on shifts) Budget- Maximum upto 4.5 Lpa Experience- 06 Months- 3 Years Language- Bengali, English Key Responsibilities: Handle customer queries via and chat channels. Provide real-time support and solutions to customers. Maintain a positive, empathetic, and professional attitude at all times. Ensure timely follow-up and customer satisfaction. Requirements: Excellent Bengali communication skills (verbal and written). Prior customer service experience is a plus. Basic computer knowledge and typing speed. Freshers and experienced candidates are welcome! --- Walk-In Drive Details: Dates: 19th May to 20th May Time: 11:00 AM 2:00 PM Venue: WNS, Gurgaon, World tech park, Sector 30 Important: Please mention "HR Bhargavi" on top of your resume when you attend the walk-in interview.

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0.0 - 4.0 years

3 - 4 Lacs

Gurugram

Work from Office

Hiring Alert Backend Process at WNS! We are excited to announce new openings for a Backend Process Executives at WNS, a leading global Business Process Management (BPM) company. If you're enthusiastic, dynamic, and have excellent communication skills, this is your chance to build a promising career with us! Require - Proficiency in Urdu and English Job Role: Customer service background ( Non Voice ) Location: WNS, Gurgaon near World tech park, sector 30 Shift: Rotational Cab Facility: Available(Depends on shifts) Budget- Maximum upto 4.5 Lpa Experience- 06 Months- 3 Years Language- Urdu, English Key Responsibilities: Handle customer queries via and chat channels. Provide real-time support and solutions to customers. Maintain a positive, empathetic, and professional attitude at all times. Ensure timely follow-up and customer satisfaction. Requirements: Excellent communication skills (verbal and written). Prior customer service experience is a plus. Basic computer knowledge and typing speed. Freshers and experienced candidates are welcome! --- Walk-In Drive Details: Dates: 19th May to 20th May Time: 11:00 AM 2:00 PM Venue: WNS, Gurgaon, World tech park, Sector 30 Important: Please mention "HR Bhargavi" on top of your resume when you attend the walk-in interview.

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1.0 - 4.0 years

3 - 4 Lacs

Gurugram

Work from Office

Hiring Alert Backend Process at WNS! We are excited to announce new openings for a Backend Process Executives at WNS, a leading global Business Process Management (BPM) company. If you're enthusiastic, dynamic, and have excellent communication skills, this is your chance to build a promising career with us! Job Role: Customer service background ( Non Voice ) Location: WNS, Gurgaon near World tech park, sector 30 Shift: Rotational Cab Facility: Available(Depends on shifts) Budget- Maximum upto 4.5 Lpa Experience- 06 Months- 3 Years Language- English along with Urdu , English along with Bengali Key Responsibilities: Handle customer queries via and chat channels. Provide real-time support and solutions to customers. Maintain a positive, empathetic, and professional attitude at all times. Ensure timely follow-up and customer satisfaction. Requirements: Excellent communication skills (verbal and written). Prior customer service experience is a plus. Basic computer knowledge and typing speed. Freshers and experienced candidates are welcome! --- Walk-In Drive Details: Dates: 18th May to 20th May Time: 11:00 AM 2:00 PM Venue: WNS, Gurgaon, World tech park, Sector 30 Important: Please mention "HR Ashina" on top of your resume when you attend the walk-in interview.

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1.0 - 4.0 years

2 - 4 Lacs

Hyderabad

Work from Office

J ob description International Chat Experience Requirements: 12 Months of International Chat Experience is Required. ( Dual Chat) (No single chat or domestic exp will be considered) Excellent English Communication Experience documents are mandatory. Only Immediate Joiners can apply. Salary : 12 -17 Months experienced - 3.8 LPA + Incentives 18 -23 Months Experienced - 4.11 LPA + Incentives 24 and above Months Experienced - 4.33 LPA + Incentives Benefits: Yearly Bonus, PF and attractive Incentives Shift: Rotational Night Shift / 5 days 2 way cabs Interview Rounds: HR Screening Operations Chat Assessment Chat Versant Immediate joiners only, Interested and Relevant Experienced Candidates can contact HR N.N. Vaishnavi ( 9701313360)NN001091484@Techmahindra.com HR -Hafeez ( 7995271386) MH001092177@Techmahindra.com

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1.0 - 4.0 years

3 - 4 Lacs

Gurugram

Work from Office

Hiring Alert Banking Chat Process at WNS! We are excited to announce new openings for Banking Chat Process Executives at WNS, a leading global Business Process Management (BPM) company. If you're enthusiastic, dynamic, and have excellent communication skills, this is your chance to build a promising career with us! Job Role: Banking Chat Location: WNS, Gurgaon near World tech park, sector 30 Shift: Rotational Cab Facility: Available(Depends on shifts) Budget- Maximum upto 4.5 Lpa Experience- 06 Months- 4 Years Language- English along with Urdu or Bengali Key Responsibilities: Handle customer queries via and chat channels. Provide real-time support and solutions to customers. Maintain a positive, empathetic, and professional attitude at all times. Ensure timely follow-up and customer satisfaction. Requirements: Excellent communication skills (verbal and written). Prior customer service experience is a plus. Basic computer knowledge and typing speed. Freshers and experienced candidates are welcome! --- Walk-In Drive Details: Dates: 16th May to 20th May Time: 11:00 AM 2:00 PM Venue: WNS, Gurgaon, World tech park, Sector 30 Important: Please mention "HR Ashina" on top of your resume when you attend the walk-in interview.

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0.0 - 2.0 years

2 - 2 Lacs

Hyderabad

Work from Office

Job description ****************Immediate Hiring for International Chat Process**************** Interview Date: 11/06/2025 to 14/06/2025(Wednesday to Saturday) Interview Time: 10:30AM to 1:00PM Date of Joining: 13th - June - 2025 Interview/Work Location: [24]7.ai Pvt Ltd, Ground Floor, NSL SEZ, Survey 1, Plot 6, NSL Arena Internal Rd, IDA Uppal, Habsiguda, Hyderabad, Telangana 500039 Job Description: The primary role of an agent is to provide service to the customer over a chat and provide resolution accordingly. Requirements: 1. To provide support and resolve issues via chat and other electronic communication. 2. Good Written communication skills. 3. Strong analytical and troubleshooting skills. 4. Rendering services to customers and ensuring satisfactory. Chat Salary Structure: 12k to 13k(Take home Salary after deductions) Please carry all your educational certificates and Govt ID Proofs(Aadhar and Pan card) for Documentation(Clear scanned copies/Xerox Copies) Job Details: 1. Rotational US Shifts(Midnight shifts as well) 2. 5 days working; 2 rotational week offs (No fixed off on Saturday and Sunday) 3. Students pursuing studies through regular college are not eligible. 4. Educational certificates are mandatory. 5. Must be flexible to work from office. Perks and Benefits: > 2-way free transportation(Home Pickup and Drop) > Self to work (STW) Rs.3300 (only for male employees) Qualification: PUC / Intermediate/ 10+3 (Diploma) / Graduation Interview Process: 1. PIR (Personal Introduction Round) 2. Online Assessment 3. Final Interview Note: Candidates attended interview within 30 days are not eligible to apply. Hiring radius distance limit is 23km.

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1.0 - 4.0 years

2 - 5 Lacs

Chennai

Work from Office

Dear Candidate, Greetings from Movate technologies formerly known as CSS Corp! Technical Live Chat Support Role @Ambattur Movate Ambit IT Park Please find below Job Description for your reference Job Title : Technical Support Live Chat Process. Work Location: Ambattur Chennai ( Ambit IT Park) Experience: Minimum 1 Year of Experience Into Technical Live Chat Support. Education Qualification. Any bachelors degree. Roles and Responsibilities: 1. Assisting the US customers through Via Live Chats. 2.Should be capable of handling multiple live chat. 3.Should be hands on Experience in handling multiple chats at the same time 4.Must be flexible to work in rotational night shift. Required Skills & Desired Skills : 1.Excellent Communication Skills both in Verbal and written communication. 2.Should have basic technical knowledge on, Router, modem , Ip Address, and basics of troubleshooting steps. Perks and Benefits: Both ways pick up and drop cab will be provided at the doorstep. If people are relocating from Outstation will get15days of accommodation from the company side. Provident fund Medical Insurance If you have the Relevant experience to the above JD pls send your resume to the below Mail id. nikhil.dhansinghmohta@movate.com For Walk-In Address Please come for the Below address and mention HR Nikhil on the Top of the resume No 32 A and B, Ground Floor, Ambit IT Park, Ambit Park Road, Ambattur Industrial Estate, Ambattur , Chennai, 600058 Tamil Ndu, India.

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0.0 - 3.0 years

3 - 4 Lacs

Hyderabad

Work from Office

**************Immediate Hiring for International Chat and Semi Voice Process**************** Interview Date: 17-Mar-2025 to 21-Mar-2025 Interview Time: 10:30 AM - 1:00 PM Date of Joining: March last week Interview/Work Location : [24]7.ai Pvt Ltd, Ground Floor, NSL SEZ, Survey 1, Plot 6, NSL Arena Internal Rd, IDA Uppal, Habsiguda, Hyderabad, Telangana 500039 Job Description: The primary role of an agent is to provide service to the customer over a chat and provide resolution accordingly. Requirements: 1. To provide support and resolve issues via chat and other electronic communication. 2. Excellent Written communication skills. 3. Strong analytical and troubleshooting skills. 4. Rendering services to customers and ensuring satisfactory. Job Details: 1. Rotational US Shifts(Midnight shifts as well) 2. 5 days working; 2 rotational week offs (No fixed off on Saturday and Sunday) 3. Students pursuing studies through regular college are not eligible. 4. Educational certificates are mandatory. 5. Must be flexible to work from office. Perks and Benefits: > 2-way free transportation(Home Pickup and Drop) > Transport Allowance upto Rs.3300 (only for male employees if not opted for company transport) > Medical insurance for self and dependent Qualification: PUC / Intermediate/ 10+3 (Diploma) / Graduation Interview Process: 1. PIR (Personal Introduction Round) 2. Online Assessment 3. Final Interview Note: Candidates attended interview within 30 days are not eligible to apply. Hiring radius distance limit is 23km.

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1.0 - 3.0 years

3 - 4 Lacs

Hyderabad

Work from Office

Hiring for US Telecom Process Competency: Chat Any Grad/UG with Min.1Y & Above International Chat experience is Mandatory on papers. Good Written & Verbal communication skills 5 days working Both sides transport (Pickup & Drop) Candidate must be flexible to work in 24/7 work environment. Work from office Immediate joiner's Preferred Work Location : Hyderabad, Hi-tech city Interview Rounds : HR, Ops, Versant & Live Chat Assessment Call/WhatsApp HR Sri Lakshmi at 6303791808 to get your interview aligned now !

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1.0 - 3.0 years

3 - 4 Lacs

Hyderabad

Work from Office

Roles revolve around providing TS, troubleshooting Windows-related issues, and assisting customers with software and hardware problems. This inc. managing customer inquiries & resolving tech. problems. Interview -Virtual Share cv -9257669383(Harsha) Required Candidate profile Min. 1yr exp. required into International Technical Support with must have troubleshooting Exp. on windows OS, Microsoft 365 and be okay to work in US (Night) shift & WFO. Only 5 days working will be. Perks and benefits Both way cab's Night Allowances Incentives

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1.0 - 2.0 years

3 - 4 Lacs

Hyderabad

Work from Office

Key Responsibilities: Handle multiple chat sessions (dual chat) efficiently. Assist customers with technical queries related to Microsoft Windows. Ensure quick and accurate responses while maintaining customer satisfaction. Maintain high typing speed with attention to detail. Communicate clearly and professionally with customers. Requirements: Minimum 1 year of experience in dual chat handling. Knowledge of Microsoft Windows and related troubleshooting. Excellent written communication and typing skills. Strong multitasking and problem-solving abilities.

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1.0 - 4.0 years

3 - 3 Lacs

Chennai

Work from Office

Dear Candidate, Greetings from Movate formerly known as (CSS Corp)!! We are hiring for International Technical Support - Non-Voice process. Interested candidates can drop your resume to this number or email your resume. Rubini HR ( whatsapp at 8825490116 between 11.00 AM to 8.00 PM) or write a mail to ( Rubini.ravichandran@movate.com) Experience- We are looking for Min 1 to 6 years experience with Good communication skills. (Strong verbal communication) Designation - Technical support Engineer. Shift Timing - US Shift Work location - Ambit IT park Ambattur , Chennai. Qualification: Any graduate can apply(Graduation / Degree Mandatory) Roles and Responsibilities Looking for candidates with Good communication skill for technical support Candidate should be flexible to work in US Shift (Rotational night shifts). Candidate should be good in English communication. Preferable candidates from Tamilnadu or Currently in Tamilnadu willing to work from Office . Any experience who are willing to work with technical process can also apply. Candidates with International Technical Chat experience is preferred. Essential Functions: Handle customer queries through Chat / Email / Call , complete tasks identified in cases received through CRM portal and assigned queues Triage incoming cases received by CRM. Prioritize & Assign by priority category, offer case acknowledgment & expectations to customer Provide application support by creating cases, conducting & documenting initial discovery, and escalating when necessary Adhere to established SLAs, and productivity/performance goals Provide world class Customer Support by delivering service. Desired Candidate Profile** 1-6 years of experience in international technical support or network support role. Strong knowledge of CCNA certification concepts including OSI model, IP addressing, subnetting, DHCP configuration etc is preferred Proficiency in configuring LANs using various protocols such as Ethernet/WLAN/VLAN/Routing/Switching/Firewall setup/Troubleshooting.

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