26 Dsat Jobs

Assistant Manager Operation Dom CS Voice Process Min 6 Yrs exp, 2yrs AM on paper SLA, AHT, Attrition, Shrinkage,CSAT GRADUATE Work from Office-Bangalore Must know-Englih and Hindi Required Candidate profile Work from Office-Bangalore only Call/WhatsApp cv to Neha 8287267407 Amit 8851792136

Assistant Manager Operation Dom CS Voice Process Min 6 Yrs exp, 2yrs AM on paper SLA, AHT, Attrition, Shrinkage,CSAT GRADUATE Work from Office-Lucknow only not for Delhi/NCR neither Kolkata ..Apply those who can relocate in Lucknow Required Candidate profile Work from Office-Lucknow only not for Delhi/NCR neither Kolkata and ..Apply those who can relocate in Lucknow Call/WhatsApp cv to Neha 8287267407 Amit 8851792136

Assistant Manager Operation Dom CS Voice Process Min 6 Yrs exp, 2yrs AM on paper SLA, AHT, Attrition, Shrinkage,CSAT GRADUATE Work from Office-Lucknow only not for Delhi/NCR neither Kolkata ..Apply those who can relocate in Lucknow Required Candidate profile Work from Office-Lucknow only not for Delhi/NCR neither Kolkata and ..Apply those who can relocate in Lucknow Call/WhatsApp cv to Neha 8287267407 Amit 8851792136

Assistant Manager Operation Dom CS Voice Process Min 6 Yrs exp, 2yrs AM on paper SLA, AHT, Attrition, Shrinkage,CSAT GRADUATE Work from Office-Lucknow only not for Delhi/NCR neither Kolkata and ..Apply those who can relocate in Lucknow Required Candidate profile Work from Office-Lucknow only not for Delhi/NCR neither Kolkata and ..Apply those who can relocate in Lucknow Call/WhatsApp cv to Neha 8287267407 Amit 8851792136

Hiring for Content Moderation Team leader Exp : 2 to 5 years shift : Rotational shift ( 5 days of working , 2 Rotational off) Skills : Attrition , Shrinkage , Dsat and Csat Location : Uppal , Hyderabad For further details contact HR Sunitha (80954 80327) Email id : sunitha@mrtinfotech.com

Responsibilities: Manage the overall performance of a team of customer service representatives Day-to-day team management in accordance with requirements and SLAs Prompt identification and resolution of issues including implementation of preventative measures. Provide high quality agent coaching to ensure proper understanding of products and services, compliance in clients policies, and delivery of the best customer service Recruits, selects, hires, and trains new personnel and prepares them to respond to customer questions and complaints Provide exceptional people management, mentorship, and career development to members of your team, achieve low attrition levels and high employee engagement Drive team to deliver continuous improvement and productivity/quality gains Flag and escalate business risks timely Making sure the operations is running as well as it possibly can, with a smooth efficient service that meets the expectations and needs of internal stakeholders and the client Client interfacing improve operational systems, processes and best practices that guarantee organizational well-being and efficiencies Leverage service quality, growth, and efficiency metric reports to identify areas of opportunity to enhance agent performance and drive achievement of stated goals. Perform quality controls and monitor production KPI’s, prepare reports and analyze data for your team Ability to develop and implement strategic processes to increase consistency and promote overall growth of the project Flexible with timings to support operations Min. requirements: College education preferred Experience in leading teams in customer support via voice and chat support or a call center environment Advanced customer focus and customer service skills Exceptional training and coaching skills to motivate employees Great verbal and written communication skills Have full understanding of creating and implementing scheduling and task distribution Dynamic leader with experience and passion for managing large and diverse teams across multiple sites in a fast paced environment, able to deal with rapid change and ambiguity Strategic thinker with strong analytical and problem-solving skills 3+ years of experience in team management, managing 20+ FTE 3+ years of people management experience, including managing leaders, and a strong desire to develop team members Passion to create an exceptional experience and provide outstanding customer support Excited to be part of a global operations teams, design effective business operations, tackle complex problems, and develop individual team members Adaptable and energized by a fast-paced environment Good in situational leadership, on the feet thinking. Analytically sound, ability to look through data and make learned decisions Bachelor’s degree, or equivalent. Adequate knowledge of organizational effectiveness and operations management Familiarity with business and financial principles and practices Ability to effectively communicate with all levels of the organization Proven track record of collaborating with cross-functional groups to produce results ISO, Six Sigma, PMO Certification is an added advantage Strong practical experience with Excel (PivotTable, Charts, Statistical functions) is required a plus

MIN 3YR EXP, 1 yr AS BPO QA ON paper exp In International Customer Support Voice Process Audits calls ,audit reports, Call Calibration IMMEDIATE JOINER MUST BANKING PROCESS EXP -Call Whatsapp AMIT 8851792136, Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy

MIN 3YR EXP, 1 yr AS BPO QA ON paper exp In International Customer Support Voice Process Audits calls ,audit reports, Call Calibration IMMEDIATE JOINER MUST BANKING PROCESS EXP -Call Whatsapp AMIT 8851792136, Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy

MIN 3YR EXP, 1 yr AS BPO QA ON paper exp In International Customer Support Voice Process Audits calls ,audit reports, Call Calibration IMMEDIATE JOINER MUST BANKING PROCESS EXP -Call Whatsapp AMIT 8851792136, Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy

MIN 3YR EXP, 1 yr AS BPO QA ON paper exp In International Customer Support Voice Process Audits calls ,audit reports, Call Calibration IMMEDIATE JOINER Call Whatsapp ONLY IF HAVING BANKING PROCESS EXP -AMIT 8851792136, Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy

Candidate will be responsible to manage a team of 50 + people along with TL's reporting to the person. Will be responsible for customer satisfaction Role Description This is a full-time on-site role for an Assistant Customer Service Manager at Policybazaar.com in Gurugram. The role involves overseeing customer satisfaction, managing customer service operations, providing customer support, utilizing analytical skills, and effective communication with customers. Job Summary: The Assistant Manager, Customer Service, is responsible for supporting the Customer Service Manager in overseeing day-to-day operations of the customer service team. This role involves managing a team of customer service representatives, ensuring high-quality service delivery, and continuously improving customer satisfaction. The Assistant Manager will help develop, train, and motivate staff, manage escalations, and implement policies and procedures. Key Responsibilities: Team Management and Supervision With team handling of minimum 30 members. Assist in hiring, training, and coaching customer service staff. Provide guidance and support to team members to help achieve individual and team goals. Conduct regular performance evaluations and offer constructive feedback. Schedule shifts and manage workloads to ensure adequate coverage during all business hours. Customer Support: Handle escalated customer inquiries, complaints, and complex issues, ensuring prompt and effective resolution. Monitor customer interactions and feedback to ensure the highest level of service. Develop and maintain relationships with key customers to enhance loyalty and satisfaction. Operational Efficiency: Assist in implementing and optimizing customer service processes to improve efficiency. Track, analyze, and report on team performance metrics, such as response times, resolution rates, and customer satisfaction scores. Collaborate with the Customer Service Manager to set and achieve departmental targets and objectives. Quality Assurance and Training: Ensure that customer service representatives adhere to company policies and procedures. Identify training needs and work with the Customer Service Manager to develop training programs. Conduct regular team meetings to provide updates and discuss areas of improvement. Collaboration and Communication: Work with other departments, such as sales, marketing, and operations, to resolve issues and improve the customer experience. Assist in managing customer service communication channels, such as email, phone, and live chat. Maintain clear and effective communication with team members and other stakeholders. Qualifications: Bachelors degree 2+ years of experience in a customer service role, with at least 2 year in a supervisory or assistant managerial capacity with team strength of 30 members Strong leadership, organizational, and problem-solving skills. Excellent communication and interpersonal skills. Ability to multitask, prioritize, and work in a fast-paced environment. Proficiency in customer service software and tools (AHT/Attrition/Shrinkage/SLA/Utilization /Occupancy/CSAT/DSAT) Knowledge of performance metrics and customer service best practices. Preferred Qualifications: Experience in managing customer service teams in a call center or similar high-volume environment. Familiarity with CRM systems and data analysis tools. Bilingual or multilingual abilities are a plus. Working Conditions: Office environment with occasional remote work flexibility. May require working outside of regular business hours, including evenings and weekends, to meet customer needs. Compensation and Benefits: Competitive salary based on experience. Health, dental, and vision insurance. Paid time off and other company benefits. Let me know if you need any adjustments or specific details for the role! Contact Person :- HR Suman (9934827654) Or Sumankumari1@policybazaar.com

MIN 3YR EXP, 1 yr AS BPO QA ON paper exp In International Customer Support Voice Process Audits calls ,audit reports, Call Calibration IMMEDIATE JOINER MUST BANKING PROCESS EXP -Call Whatsapp AMIT 8851792136, Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy

Assistant Manager Operation Dom CS Voice Process Min 6 Yrs exp, 2yrs AM on paper SLA, AHT, Attrition, Shrinkage,CSAT GRADUATE Work from Office-Lucknow only not for Delhi/NCR neither Kolkata and ..Apply those who can relocate in Lucknow Required Candidate profile Work from Office-Lucknow only not for Delhi/NCR neither Kolkata and ..Apply those who can relocate in Lucknow Call/WhatsApp cv to Neha 8287267407 Amit 8851792136

MIN 3YR EXP, 1 yr AS BPO QA ON paper exp In International Customer Support Voice Process Audits calls ,audit reports, Call Calibration IMMEDIATE JOINER MUST BANKING PROCESS EXP -Call Whatsapp AMIT 8851792136, Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy

Roles and Responsibilities Urgent requirement for the position of Manager - Quality ( Travel). Interested candidates are requested to provide an updated resume at swapnil.gupta@igtsolutions.com 7042379178 May please find the below job description for your reference: Roles & responsibilities- Team Management - Managing a Team of Assistant Manager ,Quality Evaluators and Team Leaders for aligned Processes Should have time and people management skills Quality Activities - Documentation for Transaction Monitoring Keeping Track on Process Trends Analyze and Report Trends in Agents/Process performance Implement corrective action plans as and when required Participate in quality systems improvement activities using six sigma methodologies Recommend initiatives to improve transaction Quality through new quality tools and Motivational Dip check compliance - Weekly basis Calibration compliance - Weekly basis Weekly and Monthly reports - Weekly and Monthly basis Identify bottom Quartile and steps to improve them. Analyze and Report Trends in Agents/Process performance Implement corrective action plans as and when required Participate in quality systems improvement activities using six sigma methodologies Recommend initiatives to improve transaction Quality through new quality tools and Motivational approach Desired Candidate Profile Travel domain experience shall be preferred (Mandatory) Well versed with travel domain knowledge & MS Office (Specially Excel, Word and PPT). Strong supervisory skills with an eye for detail. Result Oriented. Excellent written and verbal communication skills in English. Organized and Methodical, Target and deadline driven. Knowledge of all QC Tools like Pareto, Six Sigma etc. Perks and Benefits Work from Office 5 Days working 24*7

MIN 3YR EXP, 1 yr AS BPO QA ON paper exp In International Customer Support Voice Process Audits calls ,audit reports, Call Calibration IMMEDIATE JOINER MUST BANKING PROCESS EXP -Call Whatsapp AMIT 8851792136, Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy

MIN 3YR EXP, 1 yr AS BPO QA ON paper exp In International Customer Support Voice Process Audits calls ,audit reports, Call Calibration IMMEDIATE JOINER Call Whatsapp ONLY IF HAVING BANKING PROCESS EXP -AMIT 8851792136, Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy

MIN 3YR EXP, 1 yr AS BPO QA ON paper exp In International Customer Support Voice Process Audits calls ,audit reports, Call Calibration IMMEDIATE JOINER MUST BANKING PROCESS EXP -Call Whatsapp AMIT 8851792136, Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy

Role- Operations Manager Experience:- Min 10 Years in International Voice Process (Customer Support) Min 3 Years as Operations Manager on Papers Any Graduate WFO UK Shift Notice-0-30 Days 5Days working / 2 Days rotational off Contact- 8107866214-Riya

Hiring: Team Lead – Customer Support Experience: 4+ years in International BPO (Chat & Voice) Must: On-paper Team Lead experience Location: Bangalore | WFO | Australian Shifts Education: Any Graduate CTC: Up to 9 LPA Contact - Radhika 8529474615

Assistant Manager Operation Dom CS Voice Process Min 6 Yrs exp, 2yrs AM on paper SLA, AHT, Attrition, Shrinkage,CSAT Immediate Joiner FLUENT in English &HINDI GRADUATE Call/WhatsApp cv to Neha 8287267407 Amit 8851792136 Required Candidate profile Work from Office-Bangalore only not for Kolkata and Hyderabad ..Apply those who can relocate in Bangalore Call/WhatsApp cv to Neha 8287267407 Amit 8851792136

Roles and Responsibilities Urgent requirement for the position of Assistant Manager - Quality ( Travel). Interested candidates are requested to provide an updated resume at sonam.singh1@igtsolutions.com 9953150816 May please find the below job description for your reference: Roles & responsibilities- Team Management - Managing a Team of Quality Evaluators and Team Leaders for aligned Processes Should have time and people management skills Quality Activities - Documentation for Transaction Monitoring Keeping Track on Process Trends Analyze and Report Trends in Agents/Process performance Implement corrective action plans as and when required Participate in quality systems improvement activities using six sigma methodologies Recommend initiatives to improve transaction Quality through new quality tools and Motivational Dip check compliance - Weekly basis Calibration compliance - Weekly basis Weekly and Monthly reports - Weekly and Monthly basis Identify bottom Quartile and steps to improve them. Analyze and Report Trends in Agents/Process performance Implement corrective action plans as and when required Participate in quality systems improvement activities using six sigma methodologies Recommend initiatives to improve transaction Quality through new quality tools and Motivational approach Desired Candidate Profile Travel domain experience shall be preferred (Mandatory) Well versed with travel domain knowledge & MS Office (Specially Excel, Word and PPT). Strong supervisory skills with an eye for detail. Result Oriented. Excellent written and verbal communication skills in English. Organized and Methodical, Target and deadline driven. Knowledge of all QC Tools like Pareto, Six Sigma etc. Perks and Benefits Work from Office 6 Days working 24*7 Interested Candidate can share their cv @ sonam.singh1@igtsolutions.com

MIN 3YR EXP, 1 yr AS BPO QA ON paper exp In International Customer Support Voice Process Audits calls ,audit reports, Call Calibration IMMEDIATE JOINER Call Whatsapp AMIT 8851792136, Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy

Role & responsibilities Effectively managing, developing, and training the service desk team. Ensuring that all processes used by the service desk are thoroughly documented, consistently audited, and regularly improved. Conducting and sharing results from service and operation performance reviews. Coordinating and managing all relevant stakeholders, including the support desk team, customers, and other teams that are involved in service desk operations. Managing escalations and maintaining feedback tracker A thorough understanding of the strategic vision for the service desk and the ability to set the long-term direction of the team. An ability to balance and plan the short-term actions of the team. Knowledge and understanding of all relevant industry standards. Knowledge and understanding of best practices for service management. Strong communication skills, including the ability to be influential and persuasive with stakeholders. As needed, schedule employees working times and provide backup support. Conduct regular assessments and share the results with stakeholders. Review and analyze communications between IT staff and customers. Provide regular feedback based on the periodic performance review. Manage process for communicating outage/emergency activities to the organization. Motivates team through timely rewards & recognitions. Train, coach, and mentor Service Desk Specialists (Level 1 / 2) including career development. Ensure staff compliance with company policies and measures. Knowledge on Service management concepts namely Tools and techniques Ability to maintain high confidentiality with sensitive information and data and display integrity. Experience in effectively interacting with employees or leadership teams from internal or client organizations. Proactively manages risk and maintains proper documentation. Proven abilities to work with data, analyze and draw inferences from the data available. Ability to articulate effectively while reporting, creating minutes and action plans. Ability to adapt quickly to changing priorities and conditions. Should be able to lead from front with no/minimum guidance. Preferred candidate profile Perks and benefits

MIN 3YR EXP, 1 yr AS BPO QA ON paper exp In International Customer Support Voice Process Audits calls ,audit reports, Call Calibration IMMEDIATE JOINER Call Whatsapp AMIT 8851792136, Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy