Director/Senior Director - Automation (Cards Backoffice)

As a Director/Senior Director - Automation within the BFSI (Banking, Financial Services, and Insurance) vertical at Teleperformance, you will serve as a trusted business advisor and change agent, collaborating with clients to identify strategic capabilities that foster competitive advantage. Leveraging your deep industry knowledge in BFSI, you will drive transformational improvements by designing and implementing end-to-end Automation solutions. Your role will involve providing insights and support for pre-sales, sales, and business development activities, as well as delivering client-facing consulting engagements and assessments independently. Your responsibilities will also include collaborating with regional and global business development teams, leading the evaluation and selection of automation tools and platforms, integrating automation solutions with existing systems, and designing governance frameworks to ensure ethical use of automation technologies. Additionally, you will be responsible for providing training to internal teams on automation best practices, monitoring the performance of automation initiatives, and staying informed about the latest trends in automation technologies. To qualify for this role, you should have 10-15 years of experience in consulting, BPO automation, or related fields, with a focus on contextualizing Automation initiatives for clients in the BFSI sector. A bachelor's degree is required, while an MBA is preferred. You should demonstrate a proven track record in leading large-scale transformational projects, possess strong analytical and problem-solving skills, and exhibit excellent communication and stakeholder management abilities. Additionally, you should stay up-to-date on industry trends and possess exceptional project management skills. Your success in this role will be contingent on your ability to inspire and motivate teams, manage multiple projects simultaneously, and deliver tangible results in a fast-paced environment. If you are passionate about driving innovation and continuous improvement within the BFSI sector, and if you possess the qualifications and experience outlined above, we invite you to maximize your impact at Teleperformance.,