Director of Rooms

Job Description

The Director of Rooms is responsible for overseeing all aspects of the Rooms Division, ensuring exceptional guest experiences and operational efficiency. This role requires a strategic leader with extensive experience in hotel management, particularly in managing front office and housekeeping operations. Responsibilities Oversee the daily operations of all room-related departments, including front office, housekeeping, and guest services. Develop and implement strategies to enhance guest satisfaction and improve room occupancy rates. Manage room inventory and pricing strategies to maximize revenue. Lead, mentor, and train the Rooms Division team to ensure high performance and exceptional service standards. Coordinate with other departments to ensure seamless guest experiences throughout their stay. Monitor and analyze room sales and occupancy reports to identify trends and opportunities for improvement. Ensure compliance with health and safety regulations and hotel policies. Skills and Qualifications Bachelor's degree in Hospitality Management or related field; Master's degree is a plus. 12-17 years of experience in hotel operations, with a significant focus on rooms division management. Strong knowledge of hotel management software and PMS systems. Excellent leadership and team management skills. Outstanding customer service skills with a focus on guest satisfaction. Strong analytical and problem-solving abilities. Effective communication and interpersonal skills, both written and verbal. Ability to work in a fast-paced environment and manage multiple priorities.