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Home
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Fairmont Hotels &amp; Resorts
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Director of Operations

Director of Operations

Fairmont Hotels &amp; Resorts

10 - 15 years

20 - 27 Lacs

Bengaluru

Posted:1 week ago| Platform:

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Skills Required

Housekeeping Front office Payroll Hospitality management Financial reporting Guest service Financial management Performance analysis Operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

The Director of Operations is responsible for oversight of all operational aspects of the Hotel including the Food & Beverage outlets, Front Office, Housekeeping. In the absence of the General Manager, the Director of Operations shall oversee all aspects of the Hotel operation. Responsibilities include, but are not limited to: Promoting and fostering a cooperative and professional working environment, ensuring positive morale and teamwork, ensuring each department meets budgeted payroll and other expenses, developing and recommending revenue enhancement strategies, and recruiting, supervising and directing the management staff.

Maintain complete knowledge of:
- All hotel features/services, hours of operation
- All room rates, special packages and promotions
- Daily house count and expected arrivals/departures
- Room availability status for any given day
- Scheduled daily group activities.
- All menu selections available in all outlets
- F&B outlet layout, table/seat/station numbers, proper table set-ups, room capacities, hours of operation and price ranges.
- P.O.S. and manual procedures.
- The department s financial standing at all times (month-to-date and year-to-date).
Conduct performance reviews, coaching and counseling and disciplinary action as needed for direct reports in accordance with Hotel and Company standards.
Ensure that all Hotel and Company standards of service and safety are adhered to in each departments.
Research and recommend process improvement as needed in each department.
Participate in and support hotel and company efforts towards sustainability and environmental initiatives.
Research and recommend hotel amenities as needed.
Serve as primary Hotel representative for VIP guests, ensuring accurate, thorough and timely communication with all departments prior to, during and after guest s stay.
Maintain knowledge and understanding of monthly Profit & Loss Statement.
Ensure each department meets budgeted payroll and other expenses.
Oversee the development of annual departmental budgets.
Be fully aware of budgeted revenues and expenses and consistently strive to maximize revenue and occupancy.
Promote and foster a cooperative and professional working environment, ensuring positive morale and teamwork.

Bachelors degree in Hospitality Management or a related field; a post-graduate degree is preferred.
Minimum of 5 years of operational experience in a similar role within a luxury or midscale hotel environment.
In-depth knowledge of hotel operations, with a particular emphasis on Rooms Division and Food & Beverage management.
Proven strength in financial management, including interpreting financial reports and conducting performance analysis.
Outstanding interpersonal and guest service skills, with a demonstrated ability to enhance the guest experience.

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Director of Operations