Digital Relationship Manager

Dear Candidate, Please review the job description below. If your skills and experience align with the requirements, we invite you to attend our walk-in drive as per the details provided in the attached invitation. As a Digital Relationship Manager (DRM), your core responsibility will be to engage with customers through virtual channels (phone calls, emails, and digital platforms), providing tailored financial solutions. You will promote and sell a range of banking products and boost CASA balances & fixed deposits. You will also be required to cross sell unsecured loans (personal loans, business loans), credit cards, lines of credit, and other investment opportunities. Key Responsibilities: .Customer Engagement & Relationship Building Serve as a financial advisor to Savings & Current Account (SA) customers, delivering high-quality service and customized solutions. Maintain and deepen relationships with existing clients through regular touchpoints such as calls, emails, and personalized communication. Provide timely insights on interest rates, exchange rates, and relevant financial products. Cross-Selling & Revenue Generation Drive cross-selling initiatives by recommending relevant banking and third-party products to meet customer needs and increase wallet share. Identify and profile potential clients for tailored product offerings, enhancing product penetration. Customer Support & Query Resolution Handle customer inquiries via inbound calls with promptness, accuracy, and a commitment to first-call resolution. Promote and educate customers on the banks digital banking services to enhance their overall experience. Target Achievement & Performance Achieve and exceed quarterly sales and business targets as assigned by the organization. Consistently meet quality benchmarks for customer communication and service delivery. Requirements: Education: Bachelors degree in any discipline. Experience: Total 1-5 years of experience in and compulsory 1-5 year of sales experience, preferably in the virtual banking services or financial industry Communication: Excellent conversational and written communication skills in English. Sales Skills: Strong persuasive abilities with a customer-first mindset and a track record of achieving sales targets. Technical Proficiency: Familiarity with CRM systems and digital sales tools. Ability to maneuver around various tools to help the clients on calls. Interpersonal Skills: Ability to build rapport with clients and provide exceptional service. Self-Motivation: Proactive, self-driven, and comfortable working independently in a virtual environment. Why Join IndusInd Bank: This role offers a unique opportunity to work in a dynamic, fast-paced virtual environment, allowing you to connect with customers across the country and drive meaningful financial outcomes. If you are passionate about sales, relationship management, and delivering outstanding customer experiences, would like to hear from you. Please note No interviews will be conducted on Sunday and Public Holiday