5 Digital Adoption Jobs

Key Responsibilities: Lead Process Improvements: Drive systems and process improvements by collaborating with internal teams. Customer Feedback Analysis: Analyze feedback from customer surveys to identify areas for improvement and boost the Net Promoter Score (NPS). Post-Service Follow-Up: Use CRM tools to address customer grievances and ensure quick resolution. Promote Digital Tools: Encourage the adoption of CRM-integrated tools to improve dealer workshop efficiency. Support Dealers Regional Offices: Provide support for CRM solutions and ensure adherence to service standards at dealer locations. Key Challenges: Managing multiple projects and deadlines. Analyzing data to draw actionable insights. Overcoming resistance to new digital tools and processes at dealer locations.

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly Digital India by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India. We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best. VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees. VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. VIL is an equal opportunity employer committed to diversifying its workforce. Role Sales Capability Manager Job Level/ Designation M3 / General Manager Function / Department Sales and Distribution Location TNC Job Purpose The role focusses on designing effective sales plan, imparting training to field teams, driving digital adoption, measuring and coaching for improving key distribution KPIs of TSX and ASM, SIP roll out and effective deployment and assisting Sales Head in driving special initiatives for the Circle To provide constant and continuous training to sales managers in view of growing competition and changing aspirations of consumers. Key Result Areas/Accountabilities Target communication to all the stakeholders Ensure communication of achievements vis a vis targets to all stakeholders on a planned periodical intervals Conduct SIP War-room to improve the earning capacity of the employees Influencing & driving sales teams and channel partners to achieve business targets of acquisition of prepaid Customers Core Competencies, Knowledge, Experience Planning and Execution Effective communication Data Analytics Extensive knowledge on Products, Processes and Systems People management Must have technical / professional qualifications Graduate / Post Graduate with 10 years of experience in Sales and Distribution Vodafone Idea Limited (formerly Idea Cellular Limited) An Aditya Birla Group & Vodafone partnership

Design, build, and manage WalkMe Smart Walk-Thrus, tooltips, launchers, and surveys Work with stakeholders to identify user pain points and design solutions Improve user onboarding, training, and feature adoption Monitor analytics to measure Required Candidate profile Collaborate with Product, UX, and Tech teams to integrate WalkMe with existing platforms 2+ years of experience with WalkMe platform (Builder, Insights, Editor) Understanding of user journey Perks and benefits Perks and Benefits

your role will be responsible for partnering with internal and external stakeholders to support build-out of WalkMe walk throughs and technical writing to support WalkMe implementations on multiple client platforms. This role at DigitizeNow is our entry-level and will be a launch pad for your career in DAP. You will report to and be under the guidance & mentorship of a WalkMe Builder Team Leader at DigitizeNow. This role is full time. Once you have proven your technical and client management skills, and are assigned a client, there may be opportunities to travel overseas to our clients in Asia Pacific and globally. Your work experience and background? You have at the minimum a 4-year undergraduate degree from a reputed university/ college - Bachelors degree in Engineering, Commerce, Mass Communication or Arts or similar You are currently in your first job with no more than 2 years of work experience preferably in a consulting (Accenture, KPMG, PwC, Capgemini) or software development or content creation company. You may have exposure to a DAP like WalkMe, Whatfix, Pendo etc. You have excellent spoken and written English skills, are a good communicator and able to succinctly articulate your thoughts. You have Strong analytical and problem-solving skills & collaboration abilities You may have experience in project or change management, content development, or instructional design You may have experience or certification as a software developer on Salesforce, ServiceNow, MS Dynamics, SAPS/ 4 Hana, SAP-Concur, Oracle or Workday or other Cloud based SaaS platforms It would be ideal if you have some knowledge of web technologies like HTML, Cascading Style Sheets (CSS), JavaScript, jQuery, Adobe Photoshop, Video Production What do we offer you? • Upon joining us we will provide you with the guidance and ability to secure WalkMe Builder I and Builder II certification, and WalkMe Project Lead I certification, using our credentials • You will have a pathway to a fulfilling career in one of the fastest growing software segments of DAP, at DigitizeNow, an SAP-WalkMe partner with global clients who is experiencing rapid growth

Service Excellence Lead unit and departmental process improvement programs to enhance patient satisfaction. Implementing the designed programs which create a positive patient experience and promote service excellence. Foster a sense of teamwork in all of the organization to active participate in process improvement and drive culture changes. Create a system to handle, respond and address the complaints from patients and visitor in timely manner. Regular review, action and preventive measures to ensure process are in place and repeat complaints are eradicated. provide communications, training to coordinators and staff at all levels of the unit to ensure competency, commitment and compliance with service excellence programs and initiatives. To ensure world class patient experience that reflects in Google rating, Net Promoter Score, Feedback and Star rating etc. Implement all digital initiative of organization like NH care App, EMR, Online appointment, System and provide feedback to software team. Create awareness and drive utilization of digital service transformation program among staff, other department and customers. Perform active and passive service excellence audits to understand and identify the required training program to raise the bar at all the levels of service delivery. Prepare daily/weekly/monthly reports on service excellence transformation progress / service quality / customer satisfaction and all negative and critical feedback analysis to the senior management. Conducting weekly/monthly review with the internal team for the necessary steps for the improvement. EMR management Training users' consultants, junior doctors, nursing staff, pharmacists and technicians. New joiners/users Introduce EMR, create their relevant configurations with IT support and provide product demo. Train users about potential uses of the existing product. New functionalities - Provide orientation to the users for new functionalities that gets implemented in each version / product upgrade (eg: Drug Interaction Alert, Pharmacy Update, Investigation list Update, CIMS clinical decision support system and its features to be introduced to all users). Data tracking and management for every roll out; measure and report key milestones on EMR adoption and focus on improving the adoption rate. Collaborative Responsivity Reporting the bug to central EMR team, perform user acceptance testing once resolved and get the end user sign off Understand the complexities of IP environment and the unique / specific requirements of the unit and plan a smooth roll out to improve the acceptance of all stakeholders Understand new end user requirements, prioritize and communicate to the central EMR team through proper documentation.