Dialer Manager - Leading Bank - Navi Mumbai/ Thane

V Konnect

2 - 7 years

5 - 12 Lacs

Thane Navi Mumbai

Posted:2 weeks ago| Platform:

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Skills Required

Dialer RTA Dialer Management Real Time Analysis

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Purpose

The role entails ensuring stability of dialer application, telecom lines performance management and real time monitoring. And reducing idle time of the agents by delivering system enhancements and analyzing database to improve existing processes effectively through technological advances.

Roles & Responsibilities

Manage daily outbound call center dialer functionality end to end and real time
Real time manage the dialer application for upload of database
Monitor and churn the database tables as per the connectivity delivered in a specific campaign
Control Idle time and call drop offs by understanding pacing ratios
Responsible to manage telecom lines recommend and switch lines between GSM, PRI & SIP to increase the connectivity for employees

Secondary Responsibilities :

Innovative on using the dialer features to ensure higher connectivity
Monitor and derive peak hours and non-peak hours to ensure maximum customers are connected
Strong team player
Demonstrates technical skills and ensures implementation of the same in routine work

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