Deputy Manager.Quality

1 - 4 years

1 - 4 Lacs

Posted:2 weeks ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

  • Provides day-to-day direction to Lead Associates
  • Coordinates with all departments to ensure that the Quality Targets are met
  • Designs the Quality Management System that standardizes and documents all processes
  • Ensures compliance to contractual deliverables and address team-level issues
  • Implement initiatives and projects as needed in order to drive performance
  • Ensures that SLAs in Quality are met
  • Designs and drives KPIs and KRAs of the team
  • Coordinates with all departments in implementing Quality Programs
  • Conduct RCA for challenged metrics
  • Produce Reports as needed
  • Conducts projects to improve performance
  • Plans for manpower requirements and implemented right sizing of the department when needed
  • Develop the quality team in accordance to the quality roadmap
  • Excellent leadership and communication skills, with the ability to motivate and manage teams effectively

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