Deputy Manager - Branch Validation & UAT

3 - 9 years

5 - 11 Lacs

Posted:3 hours ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

About the company
SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits.
SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.
Join us to shape the future of digital payment in India and unlock your full potential.
What s in it for YOU
  1. SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
  2. Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
  3. Dynamic, Inclusive and Diverse team culture
  4. Gender Neutral Policy
  5. Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
  6. Commitment to the overall development of an employee through comprehensive learning & development framework
Role Purpose
Responsible for managing Branch Validation Process & User acceptance testing for new changes pertaining to Pre Acquisition Team.
Role Accountability
  1. Manage branch relations for branch validation
  2. Provide UAT support for New Product & policy initiatives of the organization which helps in faster rollout of new products & rule changes, incumbent shall have a pivotal role in driving organizational changes on pre-acquisition systems.
  3. Lead Key Initiatives / programs that impact key stakeholders like Credit & Sales
  4. Collaborate with various internal groups to understand business requirements, implement new processes, collaborate with IT for seamless execution of UAT process
  5. Engage with Partner Banks for application volumes forecasting per month & delivery which can help in ensuring maximizing sales throughput & accounts booking in same month for the business
  6. Drive productivity initiatives through system changes
  7. Manage various team dynamics & responsible for teams career path ensuring consistency in operations in line with business goals & objectives
  8. Collaborate internal stakeholders to drive efficiency in account boarding processes which can lead to elimination / reduction of process re-work, customer complaints & increase FTE productivity, this shall have a direct impact on organizations profitability & CSAT scores
  9. Maintain billing & provisioning of Branch Validation process
  10. Ensure process documentation and compliance adherence
Measures of Success
  1. Adherence of statutory Compliance - Zero Escalations/Penalties
  2. Adherence to new program launch guidelines rolled out by Credit function
  3. Adhere to branch validation TAT (P90 - 2 days)
  4. No adverse observations in internal/external audits
  5. Voice of Customer
  6. Process adherence as per MOU
Technical Skills / Experience / Certifications
  1. Knowledge of Origination process/tools
  2. Understanding of credit policy framework
Competencies critical to the role
  1. Analytical Ability
  2. Innovation & Problem Solving
  3. Detail Orientation
  4. Process Orientation
Qualification
MBA\Graduate in any discipline
Preferred Industry
BFSI

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SBI Card
SBI Card

Financial Services

New Delhi

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