598 Delivery Operations Jobs - Page 13

Skill required: Agile Sourcing - Sourcing Designation: Delivery Operations Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Go beyond processing purchase orders at lower costs to help clients reap savings and value from the billions they spend on the goods and services that run their day-to-day business operations. You will be working as a part of Procurement management team which uses a systematic approach for buying all the goods and services needed for a company to stay sustainable. They are involved in the identification of need, finding and qualifying the suppliers, requesting proposals, negotiating with suppliers, contracting, delivery and analyzing results.Understand when & how to use a request for proposal (price and non-price factors) and RFQ (price only) and how to develop, execute and analyze the results. Collect and analyze quantitative and qualitative information to assess, screen and select suppliers. What are we looking for Results orientationStrong analytical skillsRisk managementNegotiation skillsThought leadership Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Procure to Pay - Invoice Processing Designation: Service Delivery Ops Senior Analyst Qualifications: BCom Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.boosting vendor compliance, cutting savings erosion, improving discount capture using preferred suppliers, and in confirming pricing and terms prior to payment. Responsible for accounting of goods and services, through requisitioning, purchasing and receiving. Also look after order sequence of procurement and financial process end to end. The Accounts Payable Processing team focuses on designing, implementing, managing and supporting accounts payable activities by applying the relevant processes, policies and applications. The team is responsible for timely and accurate billing and processing of invoices, managing purchase and non-purchase orders and two-way and three-way matching of invoices.Refers to the systematic handling and management of incoming invoices within a business or organization. It involves tasks such as verifying the accuracy of the invoice, matching it with purchase orders and delivery receipts, and initiating the payment process. Automated systems and software are often employed to streamline and expedite the invoice processing workflow, improving efficiency and reducing the likelihood of errors. What are we looking for Skill required:Procure to Pay Processing Designation:Procure to pay Senior Analyst Job Location:Gurugram Qualifications:BCom Years of Experience:5-8 yearsProcure to Pay (Invoice processing, payments processing etc)Reporting and AnalyticsProblem-solving skillsAgility for quick learningResults orientationWritten and verbal communicationAbility to manage multiple stakeholdersWork on improvement and transformation projectsGood knowledge of Procure to pay SLAs and KPI metricsExcellent communication skillsGood Accounting knowledgeGood Analytical skillsFlexible with ShiftsGood with Excel & PPThelping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.The Procure to Pay Processing team helps clients and organizations by boosting vendor compliance, cutting savings erosion, improving discount capture using preferred suppliers, and in confirming pricing and terms prior to payment.The procure to pay team is responsible for invoice processing with defined SLA, Vendor query resolution, payments processing.In this role, you need to analyze and solve increasingly complex problemsYour day to day interactions is with peers within AccentureYou are likely to have some interaction with clients and/or Accenture managementYou will be given minimal instruction on daily work/tasks and a moderate level of instructions onnew assignmentsYou will need to consistently seek and provide meaningful and actionable feedback in all interactionsYou will be expected to be constantly on the lookout for ways to enhance value for yourrespective stakeholders/clientsDecisions that are made by you will impact your work and may impact the work of othersYou would be an individual contributor and/or oversee a small work effort and/or team Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification BCom

Skill required: User-Generated Content Moderation - Content Moderation Designation: Service Delivery Ops Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do "Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.Content moderators serve as an important line of defence by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger impact on society.You will be responsible for analysing and reviewing user profiles, audio, videos, and text based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the user may be exposed to flashing lights or contrasting light and dark patterns.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their job role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being." What are we looking for "As the Content Review Lead, your primary purpose is to oversee and guide a team of content reviewers in their efforts to maintain a safe and positive user experience on the platform.You will play a crucial role in upholding our community guidelines, policies, and legal standards by ensuring that all user-generated content complies with client regulations. Your leadership will be instrumental in fostering a high-performing team that effectively and efficiently moderates content, identifies potential risks, and takes appropriate actions to uphold the integrity of the platform.In your role as a lead, you may also be expected to analyze and review user profiles, audios, videos, and text-based content and/or investigate the escalated flags and/or resolve issues that are reported. Team Management:Lead and support a team of content reviewers, setting clear expectations and providing ongoing coaching and feedback.Foster a collaborative and inclusive team environment that encourages open communication and professional growth. Business Operator:Oversee content review processes, ensuring that all user-generated content is promptly and accurately reviewed according to established guidelines.Make well-informed decisions on escalated or sensitive content cases, adhering to company policies and legal requirements. Quality Assurance:Implement quality control measures to ensure consistent and accurate content moderation results. Training and Development:Identify individual and team development needs and provide continuous learning opportunities Policy Adherence:Collaborate with relevant stakeholders to ideate. Ensure that the content review team adheres to these policies and stays up-to-date with changes and developments." Roles and Responsibilities: " Performance Reporting and Analysis:Generate regular reports on content review metrics, trends, and key performance indicators (KPIs). Utilize data-driven insights to improve content review processes and identify areas for enhancement. Risk Management:Identify potential risks related to content on the platform and proactively implement measures to mitigate these risks.Stay informed about industry best practices and evolving content-related challenges. Cross-functional Collaboration:Collaborate with other teams to align on review practices with broader company objectivesThe following skills are required to perform this role- Strong coping, emotional resilience, and stress-management skills Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies. Problem-solving & Decision Making- Strong analytical and critical thinking abilities to identify challenges, analyze data, and devise effective solutions to address complex issues. Sound judgment and the capability to make timely and informed decisions, considering the potential impact on the organization and" Qualification Any Graduation

Skill required: Talent Development - Learning Delivery Operations Designation: Learning Advisory Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent Development processEnsure successful delivery of learning solutions and review their effectiveness and applicability. What are we looking for Organize scheduling tasks, team resources and priorities.Work with Delivery Services Management, Client to create viable, cost-effective schedules of training events to agreed guidelines.Ensure Instructor resources are effectively and efficiently utilized against given chargeability and utilization criteria.Ensure Cancellation policies are being followedMonitor the performance of all daily scheduling tasks in multiple Accenture / Client systems.Provide management reporting information to show team performance against output, quality standards, volume throughput, pipeline and completion in line with agreed measures (Client / Operations).Work with Delivery teams / DSM to maintain accurate course, instructor and facility information (Matrices). Act as first point of contact for escalation of client and operational issuesManage issues to resolution, where these fall within remit / scope. Pro-actively escalate potential serious / high-level issues to Senior Scheduling Lead Take the lead in supporting scheduling team daily activities, providing coaching where appropriate and ensuring that all client scheduling roles are coveredChallenge established practice and processes to raise scheduling / cost issues with DM.Perform all people processes for the team in line with HR policies.Assist with developing and documenting cross region scheduling processesEnsure cross region scheduling processes are followedProvide input to Continuous ImprovementCommunicate LMS and other Scheduling tool issues or potential enhancements to Senior Scheduling Lead Project management skills (Planning & Organizing)Adopt an analytical approachStrong organizational skills.Ability to prioritize conflicting requirementsStrong analytical ability (to devise and produce coherent management reports and statistics)People management skills (Coaching, listening, giving direction)Database knowledge (Software programs such as MS Access / Excel etc. plus client systems)Basic financial analysis (Cost vs Revenue)Strong written and verbal communication skillsEnglish language proficiency requiredMulti-cultural awarenessPassion for customer serviceInitiative, Critical thinking / problem solving skillsWork well within a team environment.Good time management skills. Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Sourcing & Procurement - Sourcing Designation: Delivery Operations Team Lead Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Go beyond processing purchase orders at lower costs to help clients reap savings and value from the billions they spend on the goods and services that run their day-to-day business operations. You will be working as a part of Procurement management team which uses a systematic approach for buying all the goods and services needed for a company to stay sustainable. They are involved in the identification of need, finding and qualifying the suppliers, requesting proposals, negotiating with suppliers, contracting, delivery and analyzing results.Understand when & how to use a request for proposal (price and non-price factors) and RFQ (price only) and how to develop, execute and analyze the results. Collect and analyze quantitative and qualitative information to assess, screen and select suppliers. What are we looking for this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shiftsthis role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Project Role : Program/Project Management Representativ Project Role Description : Deliver business and technology outcomes for assigned program, project, or contracted service. Leverage standard tools, methodologies and processes to deliver, monitor, and control service level agreements. Must have skills : Oracle Field Service Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years of full time education Summary :As a Program/Project Management Representative, you will be responsible for delivering business and technology outcomes for assigned programs, projects, or contracted services. A typical day involves leveraging standard tools, methodologies, and processes to ensure the successful delivery, monitoring, and control of service level agreements, while collaborating with various stakeholders to align project goals with organizational objectives. You will engage in strategic planning, risk management, and performance tracking to drive project success and enhance service delivery. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Facilitate communication between stakeholders to ensure project alignment and clarity.- Monitor project progress and implement corrective actions as necessary to meet objectives. Professional & Technical Skills: - Must To Have Skills: Proficiency in Oracle Field Service.- Strong understanding of project management methodologies and frameworks.- Experience with service level agreement management and compliance.- Ability to analyze project data and generate insightful reports.- Familiarity with risk assessment and mitigation strategies. Additional Information:- The candidate should have minimum 3 years of experience in Oracle Field Service.- This position is based at our Coimbatore office.- A 15 years of full time education is required. Qualification 15 years of full time education

Skill required: Cross support - Master Data Management (MDM) Designation: Service Delivery Ops Senior Analyst Qualifications: BCom Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do "You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Cross support -Help desk role - ticket resolution/Chat supportArchitect master data solutions across platforms to consolidate content, synchronize data, provide centralized maintenance of unified data, enable rich product content management and print publishing as well as to synchronize global data ensuring consistency and control of master data elements. " What are we looking for "Person will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions." Roles and Responsibilities: "In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts" Qualification BCom

Skill required: Talent Development - Learning Delivery Operations Designation: Learning Operations Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent Development processEnsure successful delivery of learning solutions and review their effectiveness and applicability. What are we looking for Organize scheduling tasks, team resources and priorities.Work with Delivery Services Management, Client to create viable, cost-effective schedules of training events to agreed guidelines.Ensure Instructor resources are effectively and efficiently utilized against given chargeability and utilization criteria.Ensure Cancellation policies are being followedMonitor the performance of all daily scheduling tasks in multiple Accenture / Client systems.Provide management reporting information to show team performance against output, quality standards, volume throughput, pipeline and completion in line with agreed measures (Client / Operations).Work with Delivery teams / DSM to maintain accurate course, instructor and facility information (Matrices). Act as first point of contact for escalation of client and operational issuesManage issues to resolution, where these fall within remit / scope. Pro-actively escalate potential serious / high-level issues to Senior Scheduling Lead Take the lead in supporting scheduling team daily activities, providing coaching where appropriate and ensuring that all client scheduling roles are coveredChallenge established practice and processes to raise scheduling / cost issues with DM.Perform all people processes for the team in line with HR policies.Assist with developing and documenting cross region scheduling processesEnsure cross region scheduling processes are followedProvide input to Continuous ImprovementCommunicate LMS and other Scheduling tool issues or potential enhancements to Senior Scheduling Lead Project management skills (Planning & Organizing)Adopt an analytical approachStrong organizational skills.Ability to prioritize conflicting requirementsStrong analytical ability (to devise and produce coherent management reports and statistics)People management skills (Coaching, listening, giving direction)Database knowledge (Software programs such as MS Access / Excel etc. plus client systems)Basic financial analysis (Cost vs Revenue)Strong written and verbal communication skillsEnglish language proficiency requiredMulti-cultural awarenessPassion for customer serviceInitiative, Critical thinking / problem solving skillsWork well within a team environment.Good time management skills. Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Talent Development - Learning Delivery Operations Designation: Learning Advisory Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent Development processEnsure successful delivery of learning solutions and review their effectiveness and applicability. What are we looking for Organize scheduling tasks, resources and priorities.Work with Delivery Services Management, BI, Capability leads to create viable, cost-effective schedules and programs to agreed guidelines.Ensure Instructor resources are effectively and efficiently utilized against chargeability and utilization criteria.Ensure Cancellation policies are being followedMonitor the performance of all daily scheduling tasks in multiple Accenture / Client systems.Provide management reporting information to show team performance against output, quality standards, volume throughput, pipeline and completion in line with agreed measures (Client / Operations).Work with Delivery teams / BI / DSM to maintain accurate course, instructor and facility information (Matrices). Act as first point of contact for escalation of client and operational issuesManage issues to resolution, where these fall within remit / scope. Pro-actively escalate potential serious / high-level issues to Global Scheduling Lead Take the lead in supporting scheduling team daily activities, providing coaching where appropriate and ensuring that all client scheduling roles are coveredChallenge established practice and processes to raise scheduling / cost issues with DM / BI / Capabilities.Perform all people processes for the team in line with HR policies.Assist with developing and documenting cross region scheduling processesEnsure cross region scheduling processes are followedProvide input to Continuous ImprovementCommunicate LMS and other Scheduling tool issues or potential enhancements to Global Scheduling Lead Provide input to budget and manage costs to operate within budget guidelinesConduct / coordinate IJPs and external hiringConduct site tours for potential clientsAccountable for ongoing maintenance of effective client service relationship by acting as first point of contact for client representativesLeverage extensive knowledge of functional or business area, in a manner that provides business value to own team / projectOversee the requirements to support new project requests Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Talent Development - Learning Delivery Operations Designation: Learning Operations Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent Development processIn Learning Delivery Operations you will be ensuring successful delivery of learning solutions and review their effectiveness and applicability. What are we looking for In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shiftsIn this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Treasury - Front Middle and Back Office Treasury Management Designation: Service Delivery Ops Senior Analyst Qualifications: BCom/MCom/Master of Business Administration Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Treasury What are we looking for This team works on offering Treasury services for large-scale F&A RFP and sole-sourced engagements. They help in creating value propositions in deals, leading client orals, workshops, due diligence, leading domain-specific solution design, and other key sales effectiveness activities from origination to win a stage. They provide industry view, support existing engagements, diagnostic, due diligence, client co-design workshops, transformation engagement, drive existing client portfolios. They help create business outcomes and other internal and external benchmarks based on industry and business trends, provide support and coordination in driving next-generation initiatives and innovation for Treasury capabilities and deliver client value help in the implementation of touchless operations leveraging automation and artificial intelligence and new advanced finance capabilities like analytics, advanced forecasting, new digital reporting tools, and visualization. Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification BCom,MCom,Master of Business Administration

Skill required: Procure to Pay - Invoice Processing Designation: Service Delivery Ops Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.boosting vendor compliance, cutting savings erosion, improving discount capture using preferred suppliers, and in confirming pricing and terms prior to payment. Responsible for accounting of goods and services, through requisitioning, purchasing and receiving. Also look after order sequence of procurement and financial process end to end. The Accounts Payable Processing team focuses on designing, implementing, managing and supporting accounts payable activities by applying the relevant processes, policies and applications. The team is responsible for timely and accurate billing and processing of invoices, managing purchase and non-purchase orders and two-way and three-way matching of invoices.Refers to the systematic handling and management of incoming invoices within a business or organization. It involves tasks such as verifying the accuracy of the invoice, matching it with purchase orders and delivery receipts, and initiating the payment process. Automated systems and software are often employed to streamline and expedite the invoice processing workflow, improving efficiency and reducing the likelihood of errors. What are we looking for Accounting KnowledgeTeam work skillsProactive and InitiativesAnalytical skillsCommunication skillsMS OfficeProblem solving skillsRelationship buildingSAP/ARIBA/FieldglassUpstream knowledge Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Control Testing - Agile testing Designation: Service Delivery Ops Senior Analyst Qualifications: Any Graduation Years of Experience: 5 - 8 Years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Help clients transform their compliance function from reactive to proactive through an intelligent compliance operating model powered by data, intelligent technologies and talentLooking for someone with SOX testing experience.Conduct testing tasks within Agile models and integration processes and manage development sprints. What are we looking for onduct testing tasks within Agile models and integration processes and manage development sprints. Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Project Role : Program/Project Management Representativ Project Role Description : Deliver business and technology outcomes for assigned program, project, or contracted service. Leverage standard tools, methodologies and processes to deliver, monitor, and control service level agreements. Must have skills : Microsoft SQL Server Administration Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Program/Project Management Representative, you will deliver business and technology outcomes for assigned program, project, or contracted service. You will leverage standard tools, methodologies, and processes to deliver, monitor, and control service level agreements. Your typical day will involve ensuring the successful completion of projects, managing resources, and maintaining effective communication with stakeholders. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Manage and oversee the execution of assigned programs and projects.- Develop and maintain project plans, including timelines, milestones, and deliverables.- Monitor project progress and ensure adherence to project schedules and budgets.- Identify and mitigate project risks and issues.- Coordinate and communicate with stakeholders to ensure project success.- Collaborate with cross-functional teams to drive project outcomes.- Provide regular project status updates to management and stakeholders.- Identify opportunities for process improvement and implement best practices.- Support the development and implementation of project management methodologies and tools.- Assist in the preparation of project documentation and reports.- Train and mentor junior team members to enhance their project management skills. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft SQL Server Administration.- Strong understanding of database management principles and practices.- Experience in database installation, configuration, and maintenance.- Knowledge of SQL query optimization and performance tuning.- Familiarity with backup and recovery procedures for databases.- Good To Have Skills: Experience with cloud-based database platforms such as Azure SQL Database or Amazon RDS.- Experience in database security and access control.- Knowledge of high availability and disaster recovery solutions for databases. Additional Information:- The candidate should have a minimum of 2 years of experience in Microsoft SQL Server Administration.- This position is based in Jaipur.- A 15 years full-time education is required. Qualification 15 years full time education

Skill required: Talent Development - Learning Delivery Operations Designation: Learning Operations Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent Development processEnsure successful delivery of learning solutions and review their effectiveness and applicability. What are we looking for Organize scheduling tasks, resources and priorities.Work with Delivery Services Management, BI, Capability leads to create viable, cost-effective schedules and programs to agreed guidelines.Ensure Instructor resources are effectively and efficiently utilized against chargeability and utilization criteria.Ensure Cancellation policies are being followedMonitor the performance of all daily scheduling tasks in multiple Accenture / Client systems.Provide management reporting information to show team performance against output, quality standards, volume throughput, pipeline and completion in line with agreed measures (Client / Operations).Work with Delivery teams / BI / DSM to maintain accurate course, instructor and facility information (Matrices). Act as first point of contact for escalation of client and operational issuesManage issues to resolution, where these fall within remit / scope. Pro-actively escalate potential serious / high-level issues to Senior Scheduling Lead Take the lead in supporting scheduling team daily activities, providing coaching where appropriate and ensuring that all client scheduling roles are coveredChallenge established practice and processes to raise scheduling / cost issues with DM / BI / Capabilities.Perform all people processes for the team in line with HR policies.Assist with developing and documenting cross region scheduling processesEnsure cross region scheduling processes are followedProvide input to Continuous ImprovementCommunicate LMS and other Scheduling tool issues or potential enhancements to Senior Scheduling Lead Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Employee Services - Employee Data Process Design Designation: Service Delivery Ops Specialist Qualifications: Any Graduation/Advance Diploma In Mechanical / Manufacturing Engineering Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsEmployee Services - More into query/case managementThe design of employee data processes to manage employment data, records and transactions using standard technologies and processes. What are we looking for HR AnalyticsHR Delivery StrategyHR Process DesignMicrosoft ExcelAdaptable and flexibleAbility to perform under pressureProblem-solving skillsAbility to establish strong client relationshipAbility to work well in a teamClient Communication Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation,Advance Diploma In Mechanical / Manufacturing Engineering

Skill required: Cross support - Workforce Management (WFM) Designation: Service Delivery Ops Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsCross support -Help desk role - ticket resolution/Chat supportAn institutional process that maximizes performance levels and competency for an organization. The process includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics. What are we looking for Responsible for repeatable, predictable and measurable operations which includes but is not limited to the following:1. In-depth understanding of HRO processes supported by Accenture Drives activities to meet requirements (e.g., timelines, quality, and costs) & does whatever is needed to complete the task on time and error free.2. Drive Operational Excellence within Team and support OE Focal. Liaise with Operational Excellence Team as required. 3. Raises relevant quality and/ or scope issues which may impact delivery and streamlines decision-making processes where possible.4. Must have clear understanding of the existing metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent. Detailed understanding of Process metrics e.g. SLA, OLA, KPI. Liaise with Service Management Team on reporting performance measures to the Client. 5. Escalate issues and seek advice when faced with complex issues/problems.6. Ensure that Business Continuity and Disaster Recovery Plans are up to date and tested periodically. Liaise with BCM Team and Local IT on Testing.7. Creates a logical plan, realistic estimates and schedule for an activity or project segment. Assist Team with performing Root Cause Analysis on issues faced and suggest appropriate corrective and preventive actions. 10. Support in Knowledge Transfer of any process/client and acquires in depth knowledge of process, as required.11. Participates in various Internal or Client initiatives related to Process.12. Ensure the process dashboards and visual management displays are reviewed on an ongoing basis and up-to-date.13. Actively participate in all process related business meeting in-person or virtually through conference calls.14. Liaise with Accenture Local IT to escalate Technology issues being faced by the Team. 15. Participate in and/or support during Client visits.16. Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls17. Must read, understand and analyze client process as per the business rules. Should become a People relations process expert within first 4 months.18. Work collaboratively with all internal & Third party stakeholders to achieve Business goals. Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Sales Support - Sales Enablement Designation: Service Delivery Ops Specialist Qualifications: Any Graduation Years of Experience: 8 to 10 Years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do "Transforming sales to become a future-ready and digital B2B revenue engine.Supporting the sales for License , training , pricing , budgeting and negotiation - Backend supportEquip sales teams with the right content, training, and data to drive sales activity." What are we looking for """- Domain experience in sales operations, sales enablement, sales excellence, or a similar role within a fast-paced, dynamic environment.- Strong understanding of sales principles and methodologies- Expertise in managing sales operations back office processes with knowledge of operations processes, tools and technology.- Result oriented leader managing teams of 20+ HC working in remote and hybrid environment.- Proven experience in partner enablement, sales training, or related field- Strong understanding of sales methodologies and best practices- Excellent communication, presentation, and facilitation skills- Ability to build strong relationships and manage partner expectations- Project management skills to develop and execute training plans- Proficiency in learning management systems (LMS) and training delivery tools- Experience working cross-functionally with sales, marketing, and product teams- Bachelor s degree in business, marketing, or a related field """"- Domain experience in sales operations, sales enablement, sales excellence, or a similar role within a fast-paced, dynamic environment.- Strong understanding of sales principles and methodologies- Expertise in managing sales operations back office processes with knowledge of operations processes, tools and technology.- Result oriented leader managing teams of 20+ HC working in remote and hybrid environment.- Proven experience in partner enablement, sales training, or related field- Strong understanding of sales methodologies and best practices- Excellent communication, presentation, and facilitation skills- Ability to build strong relationships and manage partner expectations- Project management skills to develop and execute training plans- Proficiency in learning management systems (LMS) and training delivery tools- Experience working cross-functionally with sales, marketing, and product teams- Bachelor s degree in business, marketing, or a related field """ Roles and Responsibilities: """A Partner Enablement Team Lead is responsible for developing and executing a comprehensive strategy to equip and empower external partners with the knowledge, skills, and tools necessary to effectively sell and implement a company s products or services, ensuring successful partner relationships and driving overall business growth by overseeing the partner enablement team and collaborating closely with cross-functional departments. Key Responsibilities:Strategy Development:Assess partner needs and identify training gaps to design a strategic partner enablement plan aligned with company goals. Develop comprehensive partner training curriculum, including product knowledge, sales processes, and best practices. Create a robust partner onboarding process to quickly familiarize new partners with the company and its offerings. Training Delivery:Lead the development and delivery of engaging partner training programs, including online modules, in-person workshops, and webinars. Manage the creation of training materials, such as presentations, manuals, and eLearning content. Facilitate training sessions for partners at various levels, from sales representatives to technical support teams. Performance Measurement and Coaching:Track partner performance metrics to identify areas for improvement and adjust training programs accordingly. Provide ongoing coaching and support to partners to enhance their selling capabilities and address challenges. Conduct regular partner reviews to assess their understanding and application of product knowledge. Partner Relationship Management:Build strong relationships with key partner stakeholders to understand their needs and concerns. Collaborate with cross-functional teams (sales, marketing, product) to ensure alignment and seamless partner experience. Proactively identify and address partner issues to maintain positive relationships. Team Leadership:Lead and manage a team of partner enablement specialists, assigning tasks and providing guidance. Foster a culture of continuous improvement within the partner enablement team. Develop and implement performance metrics for the partner enablement team. """ Qualification Any Graduation

Skill required: User-Generated Content Moderation - Content management Designation: Service Delivery Ops Senior Analyst Qualifications: Master of Business Administration Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do The Real-Time Management (RTM) Analyst/Lead is responsible for monitoring and managing intraday performance to ensure operational efficiency and service level adherence. This role involves real-time tracking of workforce metrics, identifying deviations, and implementing immediate corrective actions. You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns.Additionally, the RTM Analyst plays a key role in incident management by assessing and responding to system outages, spikes in volume, and other operational disruptions.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. Organize, categorize and publish content and information using specific tools and channels, for use by different groups and individuals within the organization. What are we looking for 3-5 years of experience in Real-Time Management, Workforce Management, or Contact Center Operations.Strong analytical skills with proficiency in real-time reporting tools and workforce management platforms (e.g., NICE, Verint, IEX, or Genesys).Ability to work under pressure and make quick, data-driven decisions in fast-paced environments.Excellent communication and stakeholder management skills.Experience in incident management, including root cause analysis and escalation protocols.Understanding of workforce optimization strategies, including shrinkage management, occupancy, and utilization.Flexibility to work in shifts, including weekends or 24/7 operations, if required.Review, classify and/or remove content according to client guidelines, using specific tools and channelsUnderstand and remain updated on changing client policies and guidelinesInvestigate, resolve, and relay complex content issues to the broader Trust and Safety teamStrong coping, emotional resilience, and stress-management skillsExcellent comprehension, communication skillsAbility to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policiesStrong attention to detailComfort synthesizing and analyzing information from multiple streamsStrong critical thinking and decision-making skills Roles and Responsibilities: Intraday Monitoring & ReportingContinuously monitor real-time performance metrics, including service levels, queue volumes, and agent adherence.Identify and address deviations from staffing plans, ensuring minimal impact on operational KPIs.Generate and distribute intraday performance reports with key insights and actionable recommendations.Communicate real-time updates on trends, SLA risks, and performance concerns to stakeholders, including Operations, Workforce Management, and Client Teams.Optimize resource allocation by adjusting schedules, reallocating tasks, and managing shrinkage in real time.Incident Management & EscalationAct as the first point of contact for operational incidents, such as system outages, tool downtimes, or unplanned volume surges.Coordinate with IT, Operations, and Vendor Management teams to escalate and resolve incidents promptly.Implement contingency plans to mitigate impact on service delivery during disruptions.Maintain an incident log with root cause analysis, resolution timelines, and preventive measures.Conduct post-incident reviews to improve response strategies and minimize recurrence.Stakeholder Collaboration & CommunicationWork closely with Operations and Workforce Planning teams to align real-time decisions with long-term staffing strategies.Provide data-driven insights and recommendations during WBR (Weekly Business Reviews) and MBR (Monthly Business Reviews).Ensure effective communication across teams to facilitate proactive decision-making and minimize downtime. Qualification Master of Business Administration

Skill required: Talent Development - Learning Delivery Operations Designation: Learning Operations Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do The Learning and Instructional Development Senior Analyst is responsible for managing the content review and access provisioning process for non-functional Learning and Development (L&D) team members submitting content to the Learning tool. This role involves reviewing content submissions for compliance, provisioning access, and resolving cases in Salesforce, ensuring adherence to service level agreements (SLAs) and maintaining confidentiality of sensitive data.Talent Development processEnsure successful delivery of learning solutions and review their effectiveness and applicability. What are we looking for EducationAny graduate and above Work ExperienceMinimum of 5-7 years of experience in learning and development operations, HR systems, or process-driven roles involving access management or learning content management & compliance.Prior experience with vendor-supported platforms (e.g., Salesforce, Learning Admin Tools) or Ticketing tools to raise access requests.Demonstrated ability to work in a fast-paced environment while meeting SLAs and maintaining high accuracy in data processing.Technical Proficiency:Expertise in using Salesfore, Access Request tools, and cloud-based document platforms for content review, access provisioning, and user validation.Compliance Knowledge:Strong understanding of Learning content guidelines and ability to assess submissions against established compliance criteria.Attention to Detail:Precision in reviewing metadata, validating email ids, and ensuring accurate system inputs to minimize errors and ensure compliance.Process Adherence:Familiarity with SOP guidelines, including SLAs, business rules, and canned response usage, to maintain consistency and quality.Problem-Solving Skills: Ability to troubleshoot issues, handle deviations, and escalate concerns as outlined in the SOP.Communication Skills: Proficiency in using structured canned responses and providing clear, actionable feedback to content owners.Confidentiality Awareness:Knowledge of handling sensitive HR data and adhering to confidentiality protocols. Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shiftsReview Content Submissions:Assess content submitted via forms by non-functional L&D team members, ensuring compliance with Learning Tool content guidelines and completeness of metadata (e.g., Requesters Name, Title, Audience, Objectives, Owner Email).Validate Email and Eligibility:Use Internal tools to verify Email for FTE and PT (with FTE endorsement), rejecting requests from in-eligible employees or invalid profiles.Provision Learning Tool Access:Navigate access request tools to provision access for approved content owners, including adding Emails or aliases to the Learning content management role, and document approvals in the allowlist.Approve or Reject Content:Conduct thorough reviews within 7 business days, documenting decisions (Approved, Changes Required or Rejected) and providing actionable feedback via email using canned responses.Resolve Cases in Salesforce:Close cases, updating service level taxonomies, sending appropriate canned responses, and notifying content owners of outcomes (approved, rejected, or requiring more information).Adhere to SLAs and Business Rules:Meet contractual SLAs and internal performance expectations to ensure timely and accurate processing of content reviews and access requests.Handle Exceptions and Escalations:Address deviations (e.g., existing access) and follow escalation protocols for unresolved issues or incomplete submissions.Maintain Confidentiality:Handle sensitive HR data in compliance with signed HR Sensitive Data policies, ensuring no unauthorized dissemination of confidential information.Support Record Keeping:Ensure submission details, reviews, feedback, and publication statuses are tracked centrally as per SOP guidelines Qualification Any Graduation

Project Role : Program/Project Management Lead Project Role Description : Lead business and technology outcomes for assigned program, project, or contracted service. Leverage standard tools, methodologies and processes to deliver, monitor, and control service level agreements. Must have skills : Japanese Language Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : 15 years of fulltime education Summary :As a Program/Project Management Lead, you will lead business and technology outcomes for assigned program, project, or contracted service. You will leverage standard tools, methodologies, and processes to deliver, monitor, and control service level agreements. Your role involves overseeing and ensuring successful project delivery. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Expected to provide solutions to problems that apply across multiple teams.- Lead and mentor junior professionals.- Develop and implement project plans.- Monitor project progress and address any issues. Professional & Technical Skills: - Must To Have Skills: Proficiency in Japanese Language.- Strong communication skills in Japanese.- Experience in cross-functional team management.- Knowledge of project management methodologies.- Good To Have Skills: Multilingual proficiency. Additional Information:- The candidate should have a minimum of 12 years of experience in Japanese Language.- This position is based at our Chennai office.- A 15 years of fulltime education is required. Qualification 15 years of fulltime education

Skill required: Trust & Safety - Content management Designation: Service Delivery Ops Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years Language - Ability: English - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do "Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for leading a team of Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. Organize, categorize and publish content and information using specific tools and channels, for use by different groups and individuals within the organization." What are we looking for "Adaptable and flexibleAgility for quick learningAbility to work well in a teamWritten and verbal communicationStrong analytical skills" Roles and Responsibilities: "In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts" Qualification Any Graduation

Skill required: AML fraud mgmt. Financial Crime & Fraud Management Designation: Service Delivery Ops Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Help clients transform their compliance function from reactive to proactive through an intelligent compliance operating model powered by data, intelligent technologies and talentLooking for someone with AML and Fraud mgmt experience.Strategize, architect, Analyse, design, implement and contribute to engagements involving tools and processes associated with the prevention (or management ) of fraud. What are we looking for Strategize, architect, Analyse, design, implement and contribute to engagements involving tools and processes associated with the prevention (or management ) of fraud.Strategize, architect, Analyse, design, implement and contribute to engagements involving tools and processes associated with the prevention (or management ) of fraud. Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Project Role : Program/Project Management Lead Project Role Description : Lead business and technology outcomes for assigned program, project, or contracted service. Leverage standard tools, methodologies and processes to deliver, monitor, and control service level agreements. Must have skills : Microsoft Dynamics CRM Technical Good to have skills : Microsoft Dynamics CRM FunctionalMinimum 7.5 year(s) of experience is required Educational Qualification : Graduate or Post Graduate Summary :As a Program/Project Management Lead, you will lead business and technology outcomes for assigned program, project, or contracted service. You will leverage standard tools, methodologies, and processes to deliver, monitor, and control service level agreements. Your typical day will involve overseeing and managing the progress of projects, collaborating with cross-functional teams, and ensuring the successful delivery of outcomes. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Manage project timelines and deliverables- Monitor and control project budgets- Ensure adherence to project management methodologies- Identify and mitigate project risks- Coordinate and communicate with stakeholders- Facilitate effective team collaboration- Track and report project progress- Implement project management best practices- Ensure project deliverables meet quality standards Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Dynamics CRM Technical- Good To Have Skills: Experience with Microsoft Dynamics CRM Functional- Strong understanding of Microsoft Dynamics CRM Technical concepts and architecture- Experience in customizing and configuring Microsoft Dynamics CRM- Knowledge of CRM integration with other systems- Ability to troubleshoot and resolve technical issues in Microsoft Dynamics CRM- Experience in designing and implementing CRM solutions- Knowledge of CRM best practices and industry standards Additional Information:- The candidate should have a minimum of 7.5 years of experience in Microsoft Dynamics CRM Technical- This position is based in Mumbai- A Graduate or Post Graduate degree is required Qualification Graduate or Post Graduate

Skill required: Control Testing - Agile testing Designation: Service Delivery Operations Senior Analyst Qualifications: Any Graduation Years of Experience: 5-8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Help clients transform their compliance function from reactive to proactive through an intelligent compliance operating model powered by data, intelligent technologies and talentLooking for someone with SOX testing experience.Conduct testing tasks within Agile models and integration processes and manage development sprints. What are we looking for onduct testing tasks within Agile models and integration processes and manage development sprints. Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation