1.0 - 3.0 years

3 - 3 Lacs

Gurugram, Delhi / NCR

Work from Office

Job description We are looking for a self-driven and competent Executive-Collections/ Sr. Executive-Collections to facilitate our collection process and trace and contact B2C clients for collection of outstanding payments. To be successful in this role, you must possess knowledge of the B2C collections process and should be able to strike a balance between maintaining trustful relationships and ensuring timely payments. Role & responsibilities Contacting customers and informing them of their overdue bills. Advising customers on their payment options and suggesting methods of payments Negotiating suitable payment plans. Take actions to encourage timely debt payments Resolve billing and customer credit issues Update account status records and collection efforts Report on collection activity and accounts receivable status Assist in improving collection strategies to drive continuous improvement in the collections process. Research and resolve payment discrepancies. Verify clients and customers who appear to be potential defaulters. Aggressively work on hard recovery of bad debts, insolvent clients, defaulters and fraud cases. Find/trace and contact clients to ask about their overdue payments Manage field executive for recovery. Preferred candidate profile 1. Minimum 2.5 years of experience in a B2C collections/ recovery role. 2. Strong verbal and communication skills. 3. Ability to work in a deadline driven and target-based role. 4. Ability to speak persuasively and listen critically 5. Knowledge of MS-Office is a must. 6. DRA will be advantage

Posted 1 week ago

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Collection Team Lead | 3 years+ Cityfurnish

3.0 - 4.0 years

4 - 5 Lacs

Gurugram, Delhi / NCR

Work from Office

We are looking for a Team Leader- Collections to oversee a team responsible for recovering outstanding payments, achieving monthly targets, ensuring regulatory compliance, and maintaining strong customer relations. This role blends leadership, strategy, and hands-on recovery operations. Key Responsibilities Target Achievement & Strategy Drive collections to meet/exceed monthly recovery goals; analyse performance metrics (e.g., Collection Efficiency, bucket resolution) and execute correct actions Develop effective collection strategies for different account segments. 2. Team Leadership & Coaching Lead and mentor collection agents; conduct 1:1s, team meetings, performance reviews and training sessions. Monitor attrition and shrinkage; implement retention and contingency plans. 3. Customer Accounts & Recovery Manage escalations, sensitive cases, and high-risk accounts, including negotiation of payment plans and settlements 4. Reporting & Analytics Track KPIs: calls made, aging buckets, attrition/shrinkage rates, customer satisfaction. Deliver regular operational reports, root cause analyses, and improvement plans. 4. Compliance, Audit & Documentation Ensure full adherence to internal policies, legal/regulatory frameworks, and audit standards. 5. Process & Operational Excellence Identify and implement process improvements, new tools or technologies to enhance efficiency and reduce costs. Share knowledge and best practices with cross-functional teams. Required Skills & Competencies Functional 3-4- years in collections; minimum 1-2 years in leadership. Strong negotiation, communication, and conflict-resolution abilities . DRA Certified. Resilience under pressure; manages ambiguity in complex/dynamic environments. Qualifications Bachelors degree in business, finance, or related field preferred; equivalent experience may qualify . Key Performance Metrics Monthly & cumulative collections vs targets. Reduction in delinquency aging (30+/60+/90+ bucket improvements). Team attrition and shrinkage control. Compliance and call-quality audit scores. Customer satisfaction and dispute resolution rates. In case you wish to apply, please share your resume to surabhi.kumar@cityfurnish.com or connect on 7303801950

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RBI Regulatory Reporting Skillventory

6 - 11 years

15 - 30 Lacs

Mumbai, Navi Mumbai, Mumbai (All Areas)

Work from Office

Role & responsibilities Should be well conversant with IRAC, Exposure, Large exposure norms, Resolution Plan Implementation, Sensitive sector monitoring, etc. Exposure in preparation of DSB, CRILC, PSL, MSME, SLBC, Defaulter, NPA, Bureau reporting (CIBIL), NeSL submission, Quarterly disclosure preparation, Risk Based Supervision submission, Potential NPA tracking, Exception reports, SCOD tracking, etc. Facilitate Half yearly review of all process notes and QC checklists to align with extant circulars. Excellent oral and written communication. Excellent project management skills to manage multiple automation projects with circular implementations. To be able to provide assistance in evaluation and Review of BRDs as well as facilitating UATs for automation projects. Ability to manage work with minimum supervision. Ability to drive all process improvement initiatives. Ability to work under pressure and manage stakeholders expectations. Exposure towards handling Regulatory/Statutory/Concurrent audits and track open audit points till closure.

Posted 2 months ago

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