Datacenter Switching -Technical Support Engineer -L1

This position is for L1 TAC (Technical Assistance Centre) of Juniper for supporting Juniper s Campus Data-Center products (EX, QFX QFabric) technologies.

Key Responsibilities:

• Ability to work in a highly dynamic TAC (Technical Assistance Center) environment with High focus on Customer satisfaction. Able to determine problems quickly and deliver a Remarkable Customer Experience.
• Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business.
• Take ownership for problem resolution, problem reproduction and escalation.
• Be a Team player, flexible to work on Weekends/Holidays as per the Business requirement.
• Be a fast learner and keep pace with newer technologies

Mandatory Skills:

• Support for Juniper s Campus Data-Center products (EX, QFX QFabric) technologies.
• Excellent verbal and written communication, presentation, and customer handling skills.
• Ability to logically troubleshoot complex and high impact problems
• Technical Support experience supporting critical network infrastructures of Enterprise/Telecom or Cloud customers
• In-depth knowledge of the following:
• Switching Technology [xSTP, VRRP, LACP, Dot1x, COS, QOS]
• IP and related protocols (ARP, ICMP, TCP, UDP, DNS, DHCP),
• IP routing protocol (BGP, OSPF, RIP),
• Understanding of Multicast related protocol [IGMP,IGMP-snooping, PIM] would be a plus.
• Scripting skills like Python, Perl, or Shell (bash, ksh, csh) would be considered as added advantage.

Requirements :

• Requires B.E. in Electronics Engineering or Computer Science with 1- 3 years of experience supporting / Designing / implementing IP networks.
• Candidates who have extensively worked on Troubleshooting, implementation and support of large IP networks.

Platform Knowledge:

Preferred Certifications:

• We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation