Data Support Analyst Expert Level

The primary responsibility of the role is to ensure flawless execution of data error and integration investigation processes and associated sub-processes globally in compliance with tax, legal, and local regulations. This involves reviewing all requests thoroughly, obtaining necessary approvals when required, and accurately entering the information into relevant systems such as PROS Control, Salesforce, SAP, HANA, Webmethods, Mulesoft, or other applicable systems. Timely resolution of issues is a key aspect of the role. It is essential to have a comprehensive understanding of and adherence to all EM company policies and values, including safety, security, controls integrity, I&D, customer experience, and continuous process improvement. The essential functions of the position include participating in and supporting user acceptance and regression testing for new functionalities, system upgrades, or issue resolution. Collaborating with key interfaces to investigate data integration issues accurately and promptly is crucial. Providing expert advice and support on data integration activities to various business groups is also a key responsibility. Troubleshooting problems, identifying root causes, and implementing corrective actions in a timely manner are essential duties. Additionally, contributing to process improvements and escalating issues or improvement suggestions as needed are part of the role. Supporting team members during peak periods and assisting in special projects assigned by management are expected. The ideal candidate is expected to have an expert-level proficiency in systems such as SAP, HANA, PROS, Salesforce, Webmethods, and Mulesoft. Successful performance in this role requires the ability to carry out each essential duty satisfactorily. The job qualifications outlined are indicative of the knowledge, skills, and abilities required for the role. Reasonable accommodations will be considered for individuals with disabilities to enable them to fulfill the essential functions. For further information or queries, please contact arunkumark@pantheon-inc.com.,