Data Operations Analyst

Job Description

We are hiring for Data Operations Company:Kiya.ai Client:BNY Mellon Work Location:Pune Work Mode:Hybrid CTC: Max 4.5 LPA Interested candidates drop resume to saarumathi.r@kiya.ai Job Description: Interprets findings and prepares initial drafts of standard reports. • Works with internal and external datasets, and client reference data, and provides analysis in market development for securities data. Applies techniques such as querying to extract data for analysis. • Provides information based on data-related questions from internal and external clients and may help provide solutions. Ensures that all customer responses are thoroughly documented and verified. SKILL SETS REQUIRED: Data analytics; Excellent verbal and written communication skills; Well versed with MS Office tools; Training skills, Reporting, Working knowledge of iGrafX, Visio PRIMARY RESPONSIBILITIES: (Includes percentage of time spent over an average month or year on each responsibility - minimum percentage 10%) 1. Responsible for quality checking opening/maintenance/closing of client accounts on a standard system by logically interpreting the requests coming from the clients/client facing groups. Meeting the daily SLAs and avoiding risk events, trainings (functional, systems,) to all new joiners - 20% 2. Processes all requests using established procedures by performing relevant checks and controls, under the close supervision of more senior staff to meet all defined SLAs and avoid risk events; perform periodic procedure reviews 20% 3. Needs to contribute to process efficiency ideas, re-engineering, and automation 20% 4. Active participation in RCA and error log analysis to avoid reoccurrence of errors/OREs via implementation of controls and identifying gaps if any 20% 5. May assist with the implementation of new software releases, coordinating dates of delivery for test and production. Provides technical support for conversions by investigating client issues and researching new functionality – 20%