What You'll Do (Key Responsibilities)

• Infrastructure Monitoring & Support:
• • Monitor physical infrastructure using PLC/BMS/DCIM tools (e.g., Distech, RadixIOT/Mango, Schneider etc.).
  • Respond to alerts and incidents related to power, cooling, network, and environmental conditions.
  • Provide tier-2 support for escalations from L1 technicians; escalate to engineering or facilities teams as necessary.
  • Lead and manage the lifecycle of incidents, ensuring timely resolution and effective communication to stakeholders
  • Contribute to the development and refinement of monitoring dashboards and alerting thresholds
  • Experience with specific critical infrastructure monitoring tools (e.g., Distech, RadixIOT/Mango, Schneider, Siemons, etc.)
• Data Center Operations:
• • Conduct regular site checks and health inspections of critical infrastructure including UPS systems, CRAC/CRAH units, PDUs, and backup generators.
  • Troubleshoot mechanical and electrical issues with a working knowledge of MEP systems.
  • Coordinate maintenance activities and remote hands support for edge deployments.
  • Participate in change management processes, assessing the impact of proposed changes on NOC operations and infrastructure stability
  • Adhere to and enforce physical and logical security policies and procedures within the data center environment
• Modular/Edge Data Centers:
• • Maintain and support modular data center environments (e.g., containerized or micro data centers).
  • Ensure continuity and resiliency in distributed, often remote, infrastructure.
  • Implement best practices for remote infrastructure monitoring and fault response.
• Toolset and Documentation:
• • Utilize backend management systems for logging, analysis, ticketing, and incident tracking (e.g., Grafana, Zoho Desk, Zenduty, ServiceNow, Jira, SolarWinds, etc.).
  • Maintain accurate records of configurations, incidents, changes, and routine tasks.
  • Support automation and reporting efforts related to infrastructure performance and uptime.
  • Assist in gathering data for compliance and audit requests
  • Contribute to the development and refinement of monitoring dashboards and alerting thresholds
  • Lead and manage the lifecycle of incidents, ensuring timely resolution and effective communication to stakeholders
• Collaboration & Communication:
• • Work closely with facilities, IT infrastructure, and security teams to ensure cohesive operations.
  • Participate in incident response and post-mortem reviews, contributing to continuous improvement efforts.
  • Participate in change management processes, assessing the impact of proposed changes on NOC operations and infrastructure stability
  • Adhere to and enforce physical and logical security policies and procedures within the data center environment
  • Assist in gathering data for compliance and audit requests

Required Qualifications

• 3+ years of experience in a NOC or data center operations role.
• Strong knowledge of PLC/BMS/DCIM platforms and backend management tools.
• Experience supporting mechanical and electrical systems in data centers.
• Familiarity with modular or edge data center environments is a strong plus.
• Solid understanding of networking, power/cooling infrastructure, and monitoring protocols.
• Ability to read and interpret technical diagrams (e.g., electrical one-lines, network schematics).
• Comfortable with shift-based or on-call rotation work, including weekends and nights.
• Experience with specific critical infrastructure monitoring tools mentioned (e.g., Distech, RadixIOT/Mango, Schneider)

Preferred Qualifications

• Certifications such as CDCTP, CDCP, CompTIA Server+, or similar.
• Experience with remote site support and environmental sensors (IoT integrations is a plus).
• Working knowledge of Linux/Windows server environments.
• Basic scripting skills (PowerShell, Bash, Python) for automation and log parsing.
• Strong analytical and problem-solving skills.
• Excellent communication and documentation abilities.
• Highly organized and detail-oriented.
• Capable of working under pressure and managing priorities in fast-paced environments.