Posted:2 weeks ago|
Platform:
On-site
Full Time
Job Description: Customer Support Executive We are looking for a dedicated and customer-focused individual to join our team as a Customer Support Executive . In this role, you will be the first point of contact for our customers, providing support and solutions across various channels. Roles and Responsibilities: Address Customer Inquiries : Respond to queries related to products, services, and policies through phone, email, or chat. Claims Assistance : Help customers with filing, tracking, and resolving insurance claims. Issue Resolution : Identify and resolve customer problems promptly and professionally. Policy Services : Process customer requests including policy renewals, updates, amendments, and cancellations. Billing Support : Assist with payment processing, billing inquiries, and clarifications. Product Upselling : Recommend additional insurance products based on customer needs. Record Maintenance : Document all interactions and ensure accurate record-keeping. Customer Feedback : Gather feedback and report insights to improve service and offerings. Compliance : Follow internal guidelines and maintain data confidentiality and regulatory compliance. Requirements: Strong communication and interpersonal skills Basic computer knowledge Problem-solving ability and customer-first mindset Freshers and experienced candidates are welcome Salary: ₹15,000/month (Freshers) – ₹20,000/month (Experienced) Job Types: Full-time, Permanent, Fresher Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Health insurance Life insurance Provident Fund Schedule: Day shift Morning shift Rotational shift Supplemental Pay: Joining bonus Performance bonus Yearly bonus Education: Bachelor's (Required) Language: Hindi (Required) English (Required) Work Location: In person Speak with the employer +91 7569780715
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