Posted:3 weeks ago|
Platform:
On-site
Full Time
Role: Customer Support Executive
· Provide support for software applications and assist in troubleshooting customer system issues
· Manage support tickets from start to resolution and closure, coordinating with the end user/customer.
· Address customer queries regarding product functionality.
· Participate in software implementations and upgrades at customer facilities as necessary.
· Be part of a 24x7 support team and on-call duty
Requirements:
A degree in Computer Science or related field
· 2+ years relevant work experience in supporting software applications, including at least 1 year working in a container terminal, shipping, or logistics domain.
· Strong analytical and technical troubleshooting skills across various applications and technologies.
· Detail-oriented, self-motivated, and assertive communicator.
· Excellent written and verbal communication skills in English.
· Inherent customer service and technical support aptitude.
· Ability to work extended hours on demand.
· Teamwork skills, especially with SMEs within the team.
Job Type: Full-time
Pay: ₹500,000.00 - ₹600,000.00 per year
Work Location: In person
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