Customer Support Executive – US Hours

We are seeking a dynamic and customer-focused Customer Support Executive to join our team, working during US hours. This role is ideal for professionals who are passionate about providing exceptional customer service and possess a solid understanding of digital marketing services such as SEO, Social Media Marketing, and Web Design & Development.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, chat, or social media.
• Effectively resolve customer complaints and issues, ensuring high levels of customer satisfaction.
• Maintain comprehensive knowledge of our digital marketing services, including SEO, Social Media Marketing, Web Design, and Development.
• Manage customer onboarding processes, ensuring a seamless and informative experience.
• Escalate complex or unresolved issues to relevant departments or supervisors when necessary.
• Conduct timely follow-ups to ensure full resolution and customer satisfaction.
• Collaborate closely with internal teams such as sales, technical support, and operations to ensure a unified customer experience.
• Consistently meet or exceed key performance metrics including response time, resolution rate, and customer satisfaction scores.
• Gather and relay customer feedback to suggest improvements in service and processes.
• Prepare high-quality presentations and proposals to support the sales team in pitching digital marketing services.
• Actively monitor ongoing SEO campaigns to ensure project alignment and client expectations.

Requirements:

• Fluency in English with clear communication and minimal to no accent (a voice recording is required).
• Prior experience in a customer service or client-facing role is preferred.
• Exceptional verbal and written communication skills.
• Strong problem-solving skills with a keen eye for detail.
• Ability to manage multiple tasks efficiently and work independently.
• Proficiency in Microsoft Office Suite and other relevant tools.
• A proactive, empathetic, and customer-centric approach to problem-solving.

Compensation:

• Salary: Negotiable based on experience and current CTC.

Benefits:

• Travel Allowance: ₹1800/month.
• Paid Leaves: 14 paid leaves annually + all international holidays.
• Year-End Break: Paid winter vacation from December 25th to January 1st.
• Work-Life Balance: Fixed weekends off (Saturday & Sunday) and zero overtime culture.

Work Schedule:

• Shift Timing: 7:00 PM – 5:00 AM IST (US Time Zone)
• Work Days: Monday to Friday

Location: In Person

Ready to Apply?

Email your resume and a short video (highlighting your communication skills) to [email protected] or WhatsApp it to 8420934201.

Job Types: Full-time, Permanent

Pay: ₹14,000.00 - ₹23,000.00 per month

Benefits:

• Cell phone reimbursement
• Paid sick time

Schedule:

• Monday to Friday
• Night shift
• US shift

Supplemental Pay:

• Performance bonus

Work Location: In person

Speak with the employer
+91 8420934201