Customer Support Executive

Job Summary
The Customer Support Coordinator plays a crucial role in ensuring exceptional customer experiences by providing timely and effective support. This position involves managing customer inquiries, facilitating communication between departments, and maintaining a high standard of service. The ideal candidate will possess strong communication skills and a commitment to customer satisfaction.

Duties

• Respond to customer inquiries via phone, email, and chat in a professional manner.
• Utilize effective phone etiquette to handle calls efficiently while ensuring a positive experience for customers.
• Conduct outbound calling to follow up on customer issues or feedback.
• Collaborate with various departments to resolve customer concerns and provide accurate information.
• Maintain organized records of customer interactions and transactions using computerized systems.
• Assist with cash handling processes as needed, ensuring accuracy and security.
• Provide support in the call center environment, addressing both routine and complex inquiries.
• Continuously seek opportunities to improve service delivery and enhance the overall customer experience.

Qualifications

• Proven experience in a customer service role, preferably within a call center environment.
• Strong communication skills in English, both verbal and written.
• Proficiency in using office software and computerized systems for record keeping.
• Demonstrated ability to handle cash transactions accurately.
• Excellent phone etiquette with the ability to engage customers effectively.
• Ability to work collaboratively within a team while also being self-motivated.
• Strong problem-solving skills with attention to detail.

We are looking for dedicated individuals who are passionate about providing outstanding customer support. If you thrive in a fast-paced environment and enjoy helping others, we encourage you to apply for this rewarding position.

Job Type: Full-time

Pay: ₹8,000.00 - ₹15,000.00 per month

Benefits:

• Paid sick time

Schedule:

• Day shift

Supplemental Pay:

• Commission pay
• Performance bonus
• Yearly bonus

Work Location: In person