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Customer Support Executive - International Chat Process

Customer Support Executive - International Chat Process

Firstsource

0 - 3 years

2 - 3 Lacs

Hyderabad

Posted:1 week ago| Platform:

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Skills Required

Written And Oral Communication Written skills International Call Center Chat process International Chat Process International BPO

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Summary:

International Chat Support Team

Key Responsibilities:

Handle multiple customer chats simultaneously to resolve queries related to telecom products and services.
Provide accurate, timely, and effective responses while maintaining professional etiquette.
Troubleshoot technical issues and provide appropriate solutions.
Document interactions and update customer records accurately in internal systems.
Adhere to process guidelines and quality standards.
Collaborate with team leads and support functions to improve customer satisfaction.

Qualifications & Skills:

Minimum qualification: Graduate or Undergraduate in any discipline.
Freshers and experienced candidates are welcome

(except B.E./B.Tech/Masters Freshers)
Excellent written communication skills in English.
Good typing speed with accuracy (minimum 22 WPM preferred).
Basic understanding of customer service principles and computer systems.
Ability to work in a fast-paced environment and flexible to work in rotational shifts.

Preferred Attributes:

Prior experience in chat support or customer service (international process preferred),
Strong problem-solving skills and attention to detail.
Tech-savvy with the ability to learn and adapt to new tools quickly.
Positive attitude, team player, and goal-oriented mindset.

Disclaimer:

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