Customer Support Executive

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Digital Medium Techno Solutions

1 - 31 years

1 - 2 Lacs

Perungudi, Chennai

Posted:1 day ago| Platform: Apna logo

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Skills Required

support chat communication resolve service

Work Mode

On-site

Job Type

Full Time

Job Description

We Are Hiring – Voice & Non-Voice (Email/Chat) Process – VI CBO Company Name: Altruist Technologies Pvt Ltd Process: Vi CBO (Customer Back office) – 50% Email Chat / 50% Voice Qualification: Any Graduation or Plus two with 3 Yrs Diploma Experience: Minimum 1 Year Experience from any Background Criteria: Good English communication with any regional languages Shift Timings: Rotational shift / Rotational week off Female – 6am to 3pm / 7am to 4pm / 8am to 5pm / 9am to 6pm / 10am to 7pm Male – 1pm to 10pm / 2pm to 11pm / 3pm to 12pm / 4pm to 1pm. One way Free CAB drop will be provided the shift ends from 10pm and above Job Responsibilities: Handle inbound and outbound customer interactions (Voice + Email/Chat) professionally and courteously. Provide clear and effective communication to resolve customer queries and complaints. Verify customer information and update records as required. Follow scripts and guidelines to maintain service quality and accuracy. Escalate complex issues to higher support levels when necessary. Maintain call logs and chat records as per company standards.

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Digital Medium Techno Solutions

Information Technology

Innovation City

150 Employees

8 Jobs

Key People

Jane Doe

CEO
John Smith

CTO
Emily Johnson

Marketing Director

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Customer Support Executive