Customer Support Engineer

Job Description

Role & responsibilities We are seeking a highly skilled and motivated Customer Support Technician with expertise in mechanical and electrical systems for machine installation and commissioning. The successful candidate will be responsible for providing technical support to our customers, ensuring the smooth installation, commissioning, and maintenance of machines and equipment. You will work closely with the project management team, engineers, and clients to ensure that all installations and systems meet the highest quality standards. Key Responsibilities: Machine Installation and Commissioning: Oversee and assist in the installation of mechanical and electrical systems and machinery at customer sites. Commission machines, ensuring all systems are functioning according to specification. Perform testing and troubleshooting of equipment during and after installation. Assist in the setup of control systems, wiring, and components for smooth machine operation. Customer Support and Training: Provide technical support to customers before, during, and after installation. Offer on-site training to customers and operators on proper machine operation and maintenance. Troubleshoot customer-reported issues and provide timely solutions, either remotely or by visiting the site. Ensure customer satisfaction by providing excellent technical assistance and resolving issues in a professional and efficient manner. Collaboration and Coordination: Work closely with project engineers, sales, and technical teams to address any client-specific needs. Coordinate with the production team for machine preparation and delivery schedules. Ensure that installation activities are in compliance with safety regulations and company standards. Documentation and Reporting: Maintain accurate records of machine installations, repairs, and service activities. Prepare detailed reports on machine functionality, troubleshooting steps, and resolutions. Ensure that all project documentation, such as manuals, schematics, and service reports, is up to date. Problem-Solving and Continuous Improvement: Identify and address potential issues in the system or installation process. Provide feedback for product design improvements and help implement solutions to reduce downtime and enhance customer satisfaction. Qualifications: Education: Bachelors degree in Mechanical, Electrical Engineering, or a related field. Technical certifications in machine systems or automation are a plus. Experience: Minimum of 6 years of experience in machine installation, commissioning, and maintenance, preferably in an industrial or manufacturing environment. Technical Skills: Strong knowledge of electrical and mechanical systems and their integration in machines. Proficiency in troubleshooting and diagnostic tools for electrical and mechanical systems. Familiarity with PLCs, automation systems, and control panels is an advantage. Understanding of safety regulations and standards related to machine operation and installation.