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TripFactory
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Customer Support Associate

Job Inactive: This job listing is currently inactive as we found similar jobs.

Customer Support Associate

TripFactory

0 years

3 Lacs

Bengaluru, Karnataka

Posted:4 days ago| Platform: SimplyHired logo

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Skills Required

Customer service English 12th Pass In-person

Work Mode

On-site

Job Type

Full Time

Job Description

Location: Hebbal, Bangalore

We are looking for a motivated and customer-focused individual to join our team as a Customer Support Executive. The ideal candidate will be responsible for handling inquiries related to holiday packages, building client relationships, and converting leads into successful bookings while ensuring a seamless customer experience.

Responsibilities:

Develop a deep understanding of all holiday packages, including destinations, itineraries, pricing, and special offerings, to confidently communicate value to prospective customers.

Provide exceptional customer service by addressing inquiries, sharing relevant information, and ensuring a seamless and positive customer experience throughout their journey.

Understand individual customer needs and preferences to offer personalized travel recommendations and package customizations.

Maintain consistent and professional communication with customers via phone, email, and chat to build long-term relationships and trust.

Apply effective sales and upselling techniques to convert leads into confirmed bookings, contributing to a strong conversion rate and business growth.

Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

Cell phone reimbursement
Provident Fund

Schedule:

Day shift

Work Location: In person

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