Customer Support Associate

Key Responsibilities:

• Customer Assistance:
• Respond promptly to customer inquiries via phone, email, and chat.
• Assist customers with product/service navigation, concerns, and issue resolution.
• Problem Resolution:
• Identify and assess customer needs for swift and effective issue resolution.
• Collaborate with other departments to escalate and resolve complex problems.
• Product Knowledge:
• Stay updated on product features, updates, and improvements.
• Provide clear and accurate information about our products/services.
• Communication:
• Communicate with customers in a friendly and professional manner.
• Keep customers informed about the status of their inquiries and resolutions.
• Documentation:
• Maintain accurate records of customer interactions and transactions.
• Compile reports on customer feedback and recurring issues for continuous improvement.
• Customer Feedback:
• Gather customer feedback and share insights with the team for product/service enhancement.

Qualifications:

• Bachelor's degree
• Previous experience in customer support, call center, or related field preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a proactive attitude.
• Patience and empathy when dealing with customers, especially in challenging situations.
• Basic understanding and willingness to learn about our products and services.

*ONLY NAVI MUMBAI CANDIDATES CAN APPLY*

Job Type: Full-time

Pay: ₹18,000.00 - ₹20,000.00 per month

Benefits:

• Leave encashment
• Provident Fund

Application Question(s):

• Do you stay in Navi Mumbai?
• Can you join immediately?

Education:

• Bachelor's (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• total work: 2 years (Preferred)

Language:

• English (Preferred)
• Hindi (Preferred)

Work Location: In person